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New students

Get to know your key sources of support

Last updated: 11/09/2026 12:15

Where to find help and support.

Please reach out if you need assistance at any point in your student life. Whether you need help with your studies, finances or personal wellbeing, we’re here to support you.

Get help at a Hyb

A Hyb is a student support help point. There are Hyb front desks across our campuses where you can drop in, ask questions and get support.

Every student has a home Hyb for programme-specific enquiries, but you can visit any Hyb front desk, regardless of which School you belong to. If your enquiry needs to be handled by your home Hyb or another team, staff will help connect you with the right information, service or support.

Student Connect Portal

The Student Connect Portal is your online route to support and information. You can submit and track enquiries about enrolment, finance, housing, wellbeing and other student matters.

Student intranet

Once you’ve completed online enrolment and received your username and password, you’ll be able to access the student intranet. The intranet is your gateway to all the tools, applications, resources and services you’ll need to support you at University.

Personal tutor

You’ll be assigned a personal tutor at the beginning of your programme. A personal tutor is an academic member of staff from your School who’ll provide you with academic and pastoral guidance and support throughout your student life.

Student Mentor

Current students are in the best position to answer your questions about academic and student life at Cardiff. When you arrive you'll be matched with a student mentor from your Academic School. Your mentor will help you to settle into university life, and can support you with academic and non-academic matters.

Residence Life team

We understand living away from home for the first time can be exciting and challenging. Our Residence Life team runs a wide range of free events in university accommodation, allowing you to meet new people and chat with our Residence Life Assistants (RLA). RLA’s are current students who have lived in university accommodation and are there to support you if you’re struggling with the transition to university life.

Student Futures

Student Futures supports you to develop your skills, explore career options and make the most of your time at university. Whether you're looking for careers advice, opportunities to gain experience, support with applications, or ways to build your confidence and professional network, the team is here to help throughout your student journey.

You can access one-to-one guidance, workshops, employer events and a range of online resources designed to help you prepare for your future.

Student Futures is based on the first floor of the Centre for Student Life, where you can drop in for careers advice and support.

Study skills support

Developing your study skills is essential to ensure you complete your course to the best of your ability and the highest standards. That's why we offer support, resources, and events to help you grow.

Topics covered on the student intranet include:

  • revision and exams
  • time management
  • finding and selecting information
  • critical reading and analysis
  • listening and taking notes
  • writing
  • presentations
  • group work
  • referencing and academic integrity
  • research methods and data analysis
  • maths and statistics support

We can also support you with developing your:

  • language skills - English, Welsh and foreign languages
  • digital skills
  • employability skills and graduate attributes

Students’ Union

Student Advice is a free, confidential, independent, and impartial advice service provided by the Students’ Union.

Pastoral and spiritual support

Our chaplaincy is a safe and welcoming service for people of all faiths and none.