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New students

Parents and supporters

Last updated: 11/07/2025 15:57

Key information to help you support your student every step of the way.

Supporting someone as they start university is a big moment - for them and for you. Whether you're a parent, carer, guardian, or friend, your support can make a real difference.

Before they arrive: How you can help

Starting university involves a lot of preparation. Here are some key things to check together:

Staying on top of key dates can help you support your student through important milestones like enrolment, term start, holidays, and exams:

View key dates in the academic year.

If your student is coming from outside the UK, there are a few extra steps to prepare for. From visa applications to travel plans, we’ve got guidance to help them feel ready:

Take a look at how we'll support students throughout their university experience, including access requirements, learning support, and funding options.

View support for disabled students.

Has your student applied for Student Finance? Encourage them to apply early and plan ahead - maintenance loans are paid after enrolment, so it’s important they budget for the first few weeks.

There’s a lot to consider when it comes to managing money at university. These resources can help you and your student feel more prepared:

About three weeks before their course starts, your student will receive an email with instructions for online enrolment. This is an essential step - it confirms their place, allows access to university systems, and is required before they can receive their student loan.

Once they arrive, your student will complete the final step by collecting their student ID card. Essential for accessing campus facilities, borrowing library books, and proving their identity during their time at university.

Encourage your student to check what’s already provided in their university accommodation before buying or packing items:

Our online orientation programme helps students feel prepared and confident before they arrive. It covers key topics like support services, budgeting, and what to expect from university life.

Encourage your student to complete it - it’s quick, easy to access, and designed to help them settle in smoothly.

Support at Cardiff

We’re here to help your student thrive - academically, socially, and personally. From day one, they’ll have access to a wide range of support services designed to help them feel safe, confident, and cared for throughout their time at university.

Whether they need help settling in, managing their wellbeing, or planning for the future, we’re here every step of the way.

Explore our key sources of support.

Student privacy and trusted contacts

As students join us as independent adults, we’re unable to share personal information with anyone, including parents, without their explicit consent.

However, students can nominate a trusted contact, someone we can reach out to if we have serious concerns about their wellbeing.

Read more about the University's policy on trusted contacts.