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Connecting to our wifi

Our on-campus wireless network (eduroam) is freely available to students after enrolment.

The wireless network covers all University buildings, University residences and the majority of Cardiff and Vale University Health Board sites.

If you wish to connect a games console to the network, please contact the Cardiff Gaming Society.

Please read our IT regulations which are applicable to all students.

Prepare your device before you arrive

You can prepare iOS, Mac OS and Windows devices to connect to eduroam, so that when you arrive on campus your device will then connect to eduroam immediately. You can connect Android and Chromebook devices quickly and easily once you arrive on campus.

Connecting to the wireless network

Follow the instructions below for setting up your device to connect to eduroam.

Connect your iOS device to eduroam:

(Configuring device off campus, go directly to step 5)

  1. Open the settings icon from the home screen.
  2. Select Wifi.
  3. Select CU-Wireless network from the list.
  4. Your device will connect to CU-Wireless as an Unsecured Network.
  5. Open Safari web browser.
  6. Manually direct Safari to https://onboard.cardiff.ac.uk unless you are auto-directed.
  7. Ignore any 'this connection is not private' warnings and visit website.
  8. At the login page, enter your full University email address and your password.
  9. Ensure the correct Operating system has been detected (iOS for iPhones, or iPadOS for iPads) then click Log in.
  10. Select Install Profile to configure your device.
  11. You will be presented with a pop-up, asking you to download the University’s eduroam configuration profile – select Allow.
  12. At this point the eduroam profile is downloaded, however you now need to manually install it. Click Close.
  13. Open the Settings icon from the home screen, click on General and then Profiles.
  14. Select Cardiff University Device Enrolment under Downloaded Profile
  15. Select install on the eduroam install profile screen.
  16. Enter your phone's passcode, if prompted.
  17. Select Install from the following pop-up messages.
  18. Once the profile is installed, select Done.
  19. Once you are on-site, you will need to manually connect to the eduroam wireless network by selecting it from the network list within Settings, followed by Wi-Fi.
  20. It is recommended that you also ‘Forget’ the CU-Wireless network.

If you are still having problems configuring your device

  1. First, try restarting your device.
  2. Try forgetting the 'eduroam' network:
    1. Open Settings > Wifi > 'i' button next to eduroam
    2. Click Forget this network.
  3. Try removing the ‘eduroam’ profile from your device:
    1. Remove the 'eduroam'  profile from iPhones and iPads running iOS: Go to Settings > General > Profile – then remove ‘eduroam’ and/or ‘Cardiff University Device Enrolment’ from your device.

Connect your Apple MacOS device to eduroam:

(Configuring device off campus, go directly to step 2)

  1. Use the Airport icon in the top menu bar to connect to CU-Wireless.
  2. Once connected, open Safari web browser.
  3. Manually direct Safari to https://onboard.cardiff.ac.uk unless you are auto-directed.
  4. At the login page, enter your full University email address and your password.
  5. Ensure the correct Operating system has been detected (macOS) then click Log in.
  6. Select Install Profile to configure your device.

Instructions continue below depending on your OS version.

MacOS Big Sur (v11 onwards)

  1. Select Allow to allow downloads on ‘onboard.cardiff.ac.uk’ . At this stage, the new profile has downloaded to your device; however, it needs to be installed. Select System Preferences and Profiles. Select Install for the Cardiff University Device Enrolment.
  2. Select Install at the pop-up
  3. Enter your device’s passcode/TouchID if prompted.
  4. Once the profile has installed, use the Airport icon in the top menu bar to connect to eduroam (on campus only)
  5. It is recommended that you remove the ‘CU-Wireless’ network altogether, and promote eduroam priority by opening system preferences, select network, then advanced. Then select CU-Wireless network from the list and click the “-“ icon to remove the CU-Wireless network.

Older versions of OSX

  1. Select install at the pop up.
  2. At the next prompts, select Continue and Install.
  3. Enter your device's passcode if prompted.
  4. Once the install process has completed, you should see a Cardiff University Device Enrolment Verified message.
  5. Use the Airport icon in the top menu bar to connect to eduroam (on campus only).
  6. It is recommended that you remove the CU-Wireless network altogether, and promote eduroam priority by opening system preferences, select network, then advanced. Then select CU-Wireless network from the list and click the “-“ icon to remove the CU-Wireless network.

If you are having problems configuring your device

First, try restarting your device.

  1. Try forgetting the eduroam network:
    1. Open Settings > Wifi > 'i' button next to eduroam.
    2. Click Forget this network.
  2. Try removing the eduroam profile from your device:
    1. Remove the eduroam profile from Apple Mac desktops and laptops: select System Preferences > Profiles – click the ‘-‘ button to remove the profile

Configure your Android device and connect to the eduroam network:

  1. Before you start this process, ensure you have a Google Play account set up.
  2. Forget the existing eduroam and CU-Wireless wireless profiles from your list of available networks if they exist. Access these under settings and WiFi.
  3. Uninstall the following applications from your device if they exist: “QuickConnect” , “eduroamCAT” , ”Ruckus Cloudpath, an Arris Company”.
  4. Restart your device.
  5. Go to Settings and select Network and Internet.
  6. Select CU-Wireless from the list of available networks.
  7. Your device will connect to CU-Wireless displaying 'Connected’.
  8. Manually direct Chrome to https://onboard.cardiff.ac.uk unless you are auto directed.
  9. If presented with a ‘Your connection is not private’ message, select Advanced and Proceed.
  10. At the login page, enter your full University email address and your password.
  11. Ensure the correct Operating system has been detected (Android) then click Log in.
  12. Select Install QuickConnect at the next screen to configure your device.
  13. You will be directed to the Google Play Store to install ClearPass QuickConnect.
  14. Once installed, select Open to run the ClearPass QuickConnect application.
  15. Select Continue.
  16. Allow ClearPass QuickConnect to access areas of your device, including Device Location, Manage phone calls and Access photos, media and files. The process will not work if any of these are denied.
  17. Select Continue.
  18. Select OK
  19. Select OK to continue.
  20. At the next prompt, select Install Network Profile. Once downloaded open the quick1x.networkconfig file.
  21. You may be required to create a secure lock screen, if prompted select ‘Set lock’ and choose from options presented.
  22. ClearPass QuickConnect will then install the required certificates.
  23. Select OK. You are now connected to eduroam.

'CU-Wireless' configures your device to access the eduroam wireless network:

(Configuring device off campus, go directly to step 2).

  1. Select CU-Wireless from your list of available wireless networks
  2. Open an internet browser and manually direct to https://onboard.cardiff.ac.uk unless you are auto directed.
  3. At the login page, enter your full University email address and your password.
  4. Check that the correct Operating system is selected (Windows) from the drop-down list, before selecting Log In.
  5. At the next page, click Start QuickConnect to download the QuickConnect application.
  6. You may have to select Keep or Save when prompted to download the application.
  7. Once the application has downloaded, click on ArubaQuickConnect.exe to run the application.
  8. Select Yes if prompted with a ‘Do you want to allow this app to make changes to your device?’ message.
  9. This will load the Cardiff University Onboard Wizard.
  10. After you select Next, the application will begin the process to install the necessary Certificates.
  11. When a Security Warning pop up appears, select Yes to install the Cardiff-University-WEB-CA certificate. It may appear several times, select Yes for each. You may be requested to enter your device's ‘administrator password’ at this point.
  12. Once onsite and the process has completed, select Connect to connect to the eduroam wireless network.
  13. You may need to open the Windows Wireless menu in the Status Bar, choose your certificate and click OK.
  14. At the Connection Summary page, select Close.
  15. You are now connected to eduroam.
  1. Connect to ‘CU-Wireless’ Wireless Network
  2. Open your Chrome browser and go to a non-https page such as http://neverssl.com/
  3. Choose ‘Other’ as the Operation System, NOT Chromebook.
  4. Type your University Email Address and Password. (Not username)
  5. Click the Log in button.
  6. Choose ‘Download certificate’, at which point a file will be downloaded to your device.
  7. Click the Download Certificate links to download the following certificate files. Make a note of where they are saved for a later stage.
    1. ‘CardiffUniversityRootCA.crt’
    2. ‘ClearPass_Onboard_Certificate_Authority.crt’
  8. Make a note of the certificate password text for use further on. (Refresh browser if necessary)
  9. In your chrome browser, go to ‘chrome://settings/certificates/’
  10. Choose the ‘Authorities tab’ and then the “import” button.
  11. Select the ‘CardiffUniversityRootCA.crt’ select it and click Open.
  12. Do not select any of the three checkboxes. Press OK.
  13. Choose the ‘Your certificates’ tab.
  14. Press the “Import and Bind” button.
  15. On the bottom left of the window, select ‘Choose all files’ from the SSL Client Certificate button.
  16. Locate the file saved in step 6 above ‘OnboardCertificates.pkcs12’, select it, and click open.
  17. Copy the password given to you previously in step 8 into the text box and press OK.
  18. Click on the clock icon at the bottom right of the screen.
  19. Click on the ‘settings cog’ icon.
  20. On the following page, beneath ‘Networks' select ‘Add connection’, and then ‘Add Wi-Fi'.
  21. Fill in the following details in order: -
    1. SSID – type ‘eduroam’
    2. Security – Select ‘EAP’
    3. EAP Method – Select ‘EAP-TLS’
    4. Uncheck “Allow other users of this device to use this network.” at the base of the page.
    5. Server Certificate – Select ‘Cardiff-University-Root-CA'
    6. User certificate – Select ‘ClearPass Onboard Certificate Authority <Your University Email Address>’
    7. Identity – Type in your University email address
    8. Select ‘Save identity and Password’ if required.
    9. Select ‘Connect’
  22. The Chromebook should now securely connect to eduroam.

Get online in your residence

If you are in a University-managed residence you can also connect your devices via the University’s ResLAN (Residences’ Local Area Network) service, which provides a wired ethernet connection to the internet.

IT Service Desk