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Coach collection service

Last updated: 24/09/2021 09:10

We're offering a free coach collection service for international students in autumn 2021.

Watch our video about Coach Collection

London Heathrow Airport

A meet and greet service will be waiting for you by the Costa Coffee in Terminal 5 Arrivals. The service will be available on the following dates:

DatesSuitable forDeparture times
Friday 10 SeptemberPrivate accommodation09:00 / 12:00 (midday) / 15:00
Monday 13 SeptemberPrivate accommodation09:00 / 12:00 (midday) / 15:00
Wednesday 15 SeptemberPrivate accommodation09:00 / 12:00 (midday) / 15:00
Friday 17 September Private accommodation11:00 / 15:00
Monday 20 September Private accommodation11:00 / 15:00
Wednesday 22 SeptemberPrivate / University accommodation09:00 / 12:00 (midday) / 15:00
Friday 24 September Private / University accommodation11:00 / 15:00
Monday 27 September Private / University accommodation 11:00 / 15:00

The coaches will leave at the advertised times and will not wait for you. Please ensure you give up to 3 hours between your flight landing and the coach departure time to allow for passage through immigration and time to get to Terminal 5. The latest collection time will be 15:00.

It takes approximately 3 hours in a coach from London Heathrow to Cardiff. You will be dropped off directly at your halls of residence. If you are a returning student and are saying in a shared privately rented house (separate from the University or private accommodation), you may be required to take a taxi from Museum Avenue by University Main Building.

Coach capacity will be limited to 50%, with social distancing in place. Students will not be able to sit next to one another on the journey, and face masks will be mandatory (unless you are medically exempt). Safety measures will be in place, but please ensure you bring own face mask and anti bacterial hand sanitizer.

How to book

For inquiries about bookings please email:

Bookings will close 48 hours before the date of travel.

  1. If you are feeling unwell or showing symptoms of Covid-19, please do not travel. If you are feeling unwell before getting onto the coach, please alert the meet and greet team, or the driver as soon as possible – alternatively please email
  2. The Coach Collection service is free, and open to both new and returning international students.
  3. Drivers are unable to wait for passengers beyond the advertised departure time. If you are late or unable to make the coach, and there is not another University designated coach available, you will be required to make alternative travel arrangements.
  4. All coaches will be operating at 50% capacity, with social distancing measures in place for your journey. This will ensure greater safety and comfort whilst travelling.
  5. Please ensure you bring a mask, which should be worn for the duration of the journey, and please bring antibacterial hand sanitizer.
  6. If you are travelling with your spouse/partner and / or children please email
  7. Due the 50% capacity limits, we are unable to support other extended family members on our service. Other extended family members will have to travel separately using public transport, as space on our coaches is limited due to COVID-19 safety measures.
  8. You will be limited to bringing two suitcases to be stored in the coach hold, and a piece of hand luggage (i.e. a rucksack, handbag, laptop bag). If you arrive at the airport with more than the advertised amount of luggage, you will be asked to board the coach last, and if there is not enough space for your luggage, you might be required to make alternative travel arrangements to Cardiff.
  9. Cardiff University does not take responsibility for lost luggage. Please check you have all your possessions with you before getting on the coach and on leaving the coach. If you do discover you have lost luggage or personal items after travelling please alert a staff member who has helped you travel at the earliest convenience, otherwise please email
  10. Wherever possible the coach driver will try to drop you off at the closest point to your term-time accommodation. However if traffic, road changes and / or the size of the coaches do not permit this, you may be dropped off nearby, or might have to use alternative means to reach your accommodation.
  11. If you are a returning student and are staying in a private house which is not owned either by the University or private hall providers, you will be required to get off the coach at Museum Avenue (by University Main Building) and you will be required to arrange alternative travel to your accommodation (from Museum Avenue).
  12. Please remain seated on the vehicle at all times unless instructed otherwise.
  13. There are no planned breaks on routes between London Heathrow and the City of Cardiff.
  14. Cardiff University reserves the right to change collection dates / times based on student demand, and external factors such tightening of travel restrictions, changes in Government guidance and University policy.
  15. If you no longer need to use this service or if you have any questions relating to airport collections please email

What to bring

You will be limited to a maximum of two suitcases per person to be stored in the coach hold and one piece of hand luggage. These restrictions are in place because COVID-19 safety protocols mean that University staff members will not be able to handle your luggage. We also have limited storage space on the coaches that will transport you to Cardiff.

Travelling with your spouse/children

If you are travelling with your spouse/partner and children please email

Any other family members or friends will have to travel separately to you using public transport as space on our coaches is limited due to COVID-19 safety measures.

Alternative travel options

If you're not able to make the dates advertised above, there are a number of alternative options available to travel to Cardiff.

National Express discount

You are also eligible to get a 20% discount on the National Express if you are unable to use the University's collection service.

English Language Programme students

If you are an English Language Programme student and you are coming to study in Cardiff in either July or August you will receive information about a specific collection service shortly.

Contact us

If you have any questions about the coach collection service, please email us along with your student number and use the subject title: Coach Collection 2021.

Coach collection

Coach collection service