IT support

Contact IT Support for help and advice on using our IT services.

Before you contact us, you might find it helpful to:

• check the IT support guidance for staff and students in the IT Support section of the intranet if you already have your login details
• check the IT service status page. We share known issues on this page and will work to resolve them as quickly as possible. You can also subscribe to receive notifications

How to contact us

Urgent issues

For urgent enquiries, call us any time on +44 (0)29 2251 1111.

Non-urgent enquiries

For assistance or advice, email us at it-support@cardiff.ac.uk. Call us for anything urgent.

In-person IT support

Students and staff can visit us in the Centre for Student Life (room 2.24) for in-person IT support. Opening times may be subject to change.

• you will need to bring your student or staff ID with you
• please note we close during lunch hours

We provide advice and assistance on a range of topics including connecting to the University network and setting up Multi-Factor Authentication (MFA) on your mobile devices and laptops.