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Annual Review 2020

2 Mehefin 2021

Annual Review 2020

We are pleased to present the CPD Unit's Annual Review of 2020, detailing the different aspects to our work during a very unusual year.

We headed into January 2020 very optimistic. We had a busy year ahead, with international contracts signed or in progress for bespoke activities, bookings flowing in for our programme of scheduled short courses, and a number of responses to tenders in the pipeline. As the first few months of 2020 progressed, it became clear that COVID-19 was going to significantly change our plans; that we would have to review our priorities and adapt our working practices.

The tenacity and resilience of the team shone through during the difficult times we’ve experienced this year. In March when we began working from home, we worked together to agree suitable new ways of working that would enable as much flexibility as possible, and allow everyone to support one another and be kind to each other through the many challenges – including sickness, home schooling, caring responsibilities and the general emotional rollercoaster that was going on around us.

We continued with our day to day responsibilities and members of the team also volunteered to support the urgent work to respond to the high volume of COVID-19 student and family enquiries. We also took the lead in the establishment of the University’s Contact Tracing Support Team, administering the daily reports of students in Halls of Residence that had received a positive COVID-19 test.

While the pandemic has cast a shadow over the year, we have nevertheless celebrated many achievements, milestones and successes. These include 15 Compliance Plus awards in our annual customer service excellence assessment, implementation of our new course management system and our Virtual Summer School.

Read the report

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