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CPD Unit Annual Review 2021

1 March 2022

2021 annual review

We are pleased to present the CPD Unit's Annual Review of 2021, detailing the different aspects to our work during another very unusual year.

As we began 2021, the cloud of COVID-19 still loomed large. However, it was accompanied by a realisation that reforms we had made to pivot to online delivery and the new environment it had created for learners, had resulted in some opportunities and benefits. Out of the very difficult and challenging times had come a deeper understanding of what accessible, high quality online learning can look like. Through the year we supported and led where appropriate on submissions of tenders and proposals and demonstrated the impact of CPD activities via poster presentations and submission for a collaborative award in teaching excellence.

We celebrated a number of achievements, milestones and successes during the year. These include an additional six Compliance Plus awards in our annual Customer Service Excellence® (CSE®) assessment (taking us to the incredible total of 21 compliance plus awards), embedding our new course management system and the Spring Online School. We are also delighted to have won the CSE® award for Maintaining a Customer Focused Organisation, which acknowledges the work we did to support all our customer groups during COVID-19.

Read the report

Annual report 2021 Welsh.pdf

Darllenwch Adolygiad Uned DPP 2020, sy’n manylu ar y gwahanol agweddau ar ein gwaith yn ystod blwyddyn anarferol iawn.

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