Terms and conditions
Terms and conditions for Continuing Professional Development (CPD) courses, events and conferences.
Definitions
‘CPD Unit’ or ‘we’ or ‘Cardiff University’ or ‘us’ means Cardiff University or The Continuing Professional Development Unit. ‘Client’ or ‘you’ means the person, delegate, company or organisation booking or attending a CPD event.
‘Course’ means an open CPD course (online or face-to-face), conference, webinar or other event. These terms and conditions do not apply to bespoke or closed courses.
‘Commencement date’ means the start date of the course.
‘Fees’ means the price of the course.
‘Training provider’ means a company or trainer delivering a course when this is not Cardiff University.
‘Working day’ means every day of the week except Saturday and Sunday, statutory holidays and Cardiff University closures.
'Exceptional course' means a course that has differing terms relating to the cancellation, substitution and transfer policy. Exceptional courses are clearly marked as such on the course outline.
Scope
These terms and conditions are applicable to all courses.
Prices
Our website advertises the fees for all CPD courses. We reserve the right to increase the fees from that advertised on the website or other forms at our discretion and for any reason prior to the course commencement. Fees include all handouts, pre-course materials or manuals, lunches, refreshments and examination or accreditation costs (if applicable) for UK based clients, unless otherwise stated.
Clients from outside the UK may be charged additional costs for postage, if incurred by us. This will be clearly stated on course outlines or correspondence prior to booking.
Terms of payment
Fees must be paid in full before commencing the course. Special arrangements may be separately agreed in the case of late bookings.
Courses
The CPD Unit provides training in conjunction with selected training providers. To the best knowledge of the CPD Unit, these training providers are suitably qualified and accredited to deliver the training courses offered.
The contents of course schedules are intended for general guidance only and do not form any part of a contract. We reserve the right to make any reasonable variations to courses, including the content and location, without notice.
The indication of course availability and location shown on the Cardiff University website is for general guidance and does not form any part of a contract. Please contact the CPD Unit before making any travel or accommodation arrangements as we will not be liable for any action that you may take in reliance on the information.
It is the responsibility of the client to ensure that the delegate meets the prerequisites of the course on which they are booked, and that the course content meets their requirements.
Unless otherwise indicated, all courses are delivered in English, and all delegates must be sufficiently proficient in English language before attending a course.
Technical support and access
If you are unable to access an online course, we will use reasonable endeavours to provide a solution where we have direct control over the system, software or settings involved. If the issue lies with your hardware, systems, software or settings thereof, we may, at our discretion, provide assistance to you to help you resolve the issue but we cannot guarantee that any assistance provided will resolve your issue.
We will not be held responsible for any delay or disruptions to your access to an online course as a result of any firewall restrictions that have been placed on your network or the computer you are using, failures of telecommunication links and equipment, or updated browser issues.
Copyright
Copyright and all other IPR (Intellectual Property Rights) in all course materials, shall remain the property of Cardiff University. You are prohibited from making a copy or permitting the copying of course material, nor permitting their disclosure to a third party, nor using these materials to run your own course.
Cancellation, transfers and substitutions
Please note we will send course details (such as location, timings, pre-course tasks and for online courses, Zoom/other login details) and confirmation that the course is going ahead as follows:
- 20 working days prior to the commencement date for PRINCE2®, MSP® and AgilePM® courses.
- 10 working days prior to the commencement date for all other courses (unless stated otherwise).
Substitutions
Where a blended course includes elements of eLearning, live online and / or face-to-face teaching, substitutions will not be permitted once you have accessed/downloaded the eLearning element.
We will endeavour to accommodate requests by the client to substitute one delegate for another, but we're under no obligation to do so. Such requests are subject to the replacement delegate meeting the pre-requisites for the course.
In the event of a substitution, the client shall pay any unavoidable costs relating to the change. If a substitution is requested within three working days, then an administrative fee of £50 shall also apply.
Substitutions for 'exceptional' courses
Where we have designated a course to be 'exceptional', The CPD Unit will endeavour to accommodate requests by the client to substitute one delegate for another but is under no obligation to do so.
Such requests are subject to the replacement delegate meeting the pre-requisites for the course. The client must submit requests for substitutions no less than 15 working days before the commencement date. If a substitution is requested within 15 working days, then the cancellation fee shall apply.
| Number of working days' notice | Fee payable |
|---|---|
| Over 15 | N/A |
| 15-0 | This will be classed as a cancellation and the cancellation fee will apply. |
Transfers
Where a blended course includes elements of eLearning, live online and / or face-to-face teaching, transfers will not be permitted once you have accessed/downloaded the eLearning element.
In the event that a delegate is unable to attend the course booked, we will endeavour to transfer the delegate to an alternative course.
If this is requested 10 or more working days from the commencement date of the original course, then the only charges applicable will be an administration fee of £50 plus any difference in the fees. If a transfer is requested within 10 working days, then the cancellation fee below shall be payable.
Transfers must be to a course within the same calendar year. Delegates may only transfer once. The client must put the transfer request in writing to train@cardiff.ac.uk.
| Number of working days' notice | Fee payable |
|---|---|
| Over 10 | £50 plus any differences in fees between the two courses |
| 10-0 | This will be classed as a cancellation and the cancellation fee will apply. |
Transfers for 'exceptional' courses
In the event that a delegate is unable to attend a course that we designated as 'exceptional', we will endeavour to transfer the delegate to an alternative course.
If this is requested 20 or more working days from the commencement date of the original course, then the only charges applicable will be an administration fee of £50 plus any difference in the fees. If a transfer is requested within 20 working days, then the cancellation fee shall be payable.
Transfers must be to a course within the same calendar year. Delegates may only transfer once. The client must put the transfer request in writing to train@cardiff.ac.uk.
For all courses, if there are no further dates available for the course during the calendar year, we will refund the fees in full, less any stated administrative fee.
| Number of working days' notice | Fee payable |
|---|---|
| Over 20 | £50 plus any differences in fees between the two courses |
| 20-0 | This will be classed as a cancellation and the cancellation fee will apply. |
Cancelling your course
Where a blended course includes elements of eLearning, live online and / or face-to-face teaching, cancellations will not be permitted once you have accessed/downloaded the eLearning element.
The client may cancel the course booking by notifying us in writing. The client shall also be deemed to have cancelled their booking if a delegate does not attend.
In all cases, the client must confirm the cancellation in writing by emailing train@cardiff.ac.uk, accompanied by supporting evidence (if applicable).
Cancellation fees
The client will be liable to pay a cancellation fee:
| Number of working days' notice | % of course fees payable |
|---|---|
| Over 11 | £50 administrative fee |
| 10-1 | 50% |
| 0 | 100% |
Cancellation fees for 'exceptional' courses
Where we have designated a course to be 'exceptional', these changes apply:
| Number of working days' notice | % of course fees payable |
|---|---|
| Over 21 | £50 administrative fee |
| 20-1 | In the event that we cannot fill your booking: 70%, plus any costs incurred for any pre-course materials already sent to the delegate or client, unless the materials are returned to us within 10 working days and in brand new condition. |
| 0 | 100% |
Exceptional circumstances will be considered by the Head of CPD Unit.
If we cancel or postpone a course
We reserve the right to cancel or postpone any course. In such circumstances, fees will be refunded in full. We will not be liable for any other loss or expense arising from the cancellation of the course, including travel or accommodation costs.
In the event that we cancel or postpone a course, delegates will be contacted via email and offered the opportunity to transfer to an alternative date (if available). Should a delegate wish to transfer, the client must inform the CPD Unit within 10 working days of the cancellation email or we will refund the Fees automatically.
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