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Yr Athro Sarah Jenkins
Reader in Human Resource Management
- JenkinsSL@caerdydd.ac.uk
- +44 29208 76826
- Adeilad Aberconwy, Ystafell E08, Rhodfa Colum, Cathays, Caerdydd, CF10 3EU
- Ar gael fel goruchwyliwr ôl-raddedig
Trosolwyg
I am a sociologist of work and organizations and an active teacher and researcher in the Management, Employment and Organization Section. My research contribution focuses on the changing nature of work and organizations and I have been involved in a number of internally and externally funded research projects to examine issues relating to employees’ working experiences within the contemporary workplace. These have included studies on gender and employment, emotion work, job quality and organizational deception. My research focuses on detailed qualitative studies in a variety of organizational contexts including social care, teachers and call centre workers. More recently my work examines cooperative organizational settings and has a specific interest in care cooperatives.
My research has been published in a range of national and international journals including, Gender, Work and Organizations, Work, Employment and Society, British Journal of Industrial Relations, Organization and Organization Studies. In 2019 with my co-author Rick Delbridge we won the Roland Calori Prize awarded bi-annually for the best article published in Organization Studies for the paper on organizational deception.
I am currently the Wales Lead for the IMPACT Cente (Improving Adult Social Care Together) which is a UK wide implementation centre focusing on improving evidence-based practice in social care and is funded until 2027 by the ESRC and Health Foundation.
Cyhoeddiad
2023
- Galazka, A. and Jenkins, S. 2023. Doing essential ‘dirty work’: Making visible the emotion management skills in gendered care work. In: Delbridge, R. ed. Research in the Sociology of Work. Emerald
2022
- Jenkins, S. and Chivers, W. 2022. Can cooperatives/employee-owned businesses improve ‘bad’ jobs? Evaluating job quality in three low-paid sectors. British Journal of Industrial Relations 60(3), pp. 511-535. (10.1111/bjir.12637)
2020
- Jenkins, S. and Delbridge, R. 2020. Exploring organizational deception: Agency, context and social relations. Organization Theory 1(2), pp. 1-24. (10.1177/2631787720919436)
2017
- Jenkins, S. and Delbridge, R. 2017. Neo-normative control and value discretion in interactive service work: a case study. In: Vallas, S. P. ed. Emerging Conceptions of Work, Management and the Labor Market., Vol. 30. Research in the Sociology of Work Emerald Publishing Limited, pp. 59-85.
- Jenkins, S. and Delbridge, R. 2017. Trusted to deceive: A case study of 'strategic deception' and the normalization of lying at work. Organization Studies 38(1), pp. 53-76. (10.1177/0170840616655481)
2013
- Jenkins, S. L. and Delbridge, R. 2013. In pursuit of happiness: A sociological examination of employee identifications amongst a 'happy' call-centre workforce. Organization n/a (10.1177/1350508413491444)
- Jenkins, S. L. and Delbridge, R. 2013. Context matters: Examining 'soft' and 'hard' approaches to employee engagement in two workplaces. The International Journal of Human Resource Management 24(14), pp. 2670-2691. (10.1080/09585192.2013.770780)
2011
- Conley, H. and Jenkins, S. L. 2011. Still 'a good job for a woman'? Women teachers' experiences of modernization in England and Wales. Gender, Work & Organization 18(5), pp. 488-507. (10.1111/j.1468-0432.2011.00573.x)
2010
- Jenkins, S. L., Delbridge, R. and Roberts, A. J. 2010. Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work. Work Employment & Society 24(3), pp. 546-564. (10.1177/0950017010371665)
2009
- Delbridge, R. and Jenkins, S. L. 2009. Theorizing discretion in service work: value discretion in a high performance call-centre. Presented at: European Organisation Studies Conference (EGOS), Barcelona, July 2009.
- Jenkins, S. L. and Delbridge, R. 2009. Multiple identities and identifications in the high commitment call-centre examining connections in a complex organization. Presented at: Employment Research Unit Conference (ERU), Cardiff, September 2009.
- Jenkins, S. L. and Delbridge, R. 2009. Exploring multiple identities in the high performance call-centre: A recipe for success?. Presented at: International Industrial Relations Conference (IIRA), Sydney, Australia, Monday 24 - Thursday 28 August 2009.
2007
- Jenkins, S. L. and Conley, H. 2007. Living with the Contradictions of Modernization: Emotional Management in the Teaching Profession. Public Administration 85(4), pp. 979-1001. (10.1111/j.1467-9299.2007.00675.x)
- Jenkins, S. L. and Delbridge, R. 2007. Disconnected workplaces: interests and identities in the high performance factory. In: Bolton, S. C. and Houlihan, M. eds. Searching for the Human in Human Resource Management: Theory, Practice and Workplace Contexts. Management, Work and Organisations Palgrave Macmillan, pp. 195-218.
- Jenkins, S. L. and Delbridge, R. 2007. Disconnected workplaces: interests and identities in the 'high performance' factory. In: Bolton, S. C. and Houlihan, M. eds. Searching for the Human in Human Resource Management: Theory, Practice and Workplace Contexts.. Palgrave Macmillan, pp. 195-218.
2006
- Jenkins, S. L. 2006. Where is the 'H' in HRM?. Presented at: 2006 Academy of Management Annual Meeting, Atlanta, GA, USA, 11-16 August 2006.
2005
- Jenkins, S. L. 2005. Emotional labour and the teaching profession. Presented at: Showcase Symposium, Employment Research Unit, Cardiff Business School, Cardiff, UK, September 2005.
2004
- Jenkins, S. L. and Conley, H. 2004. Another brick in the wall: Emotional labour in the teaching profession. Presented at: BSA Work, Employment and Society Conference 2004, Manchester, UK, 1-3 September 2004.
- Jenkins, S. L. 2004. Restructuring Flexibility: Case Studies of Part-Time Female Workers in Six Workplaces. Gender Work and Organization 11(3), pp. 306-334. (10.1111/j.1468-0432.2004.00233.x)
2002
- Jenkins, S. L., Martinez Lucio, M. and Noon, M. A. 2002. Return to gender: an analysis of women's disadvantage in postal work. Gender work & organization 9(1), pp. 81-104. (10.1111/1468-0432.00150)
Articles
- Jenkins, S. and Chivers, W. 2022. Can cooperatives/employee-owned businesses improve ‘bad’ jobs? Evaluating job quality in three low-paid sectors. British Journal of Industrial Relations 60(3), pp. 511-535. (10.1111/bjir.12637)
- Jenkins, S. and Delbridge, R. 2020. Exploring organizational deception: Agency, context and social relations. Organization Theory 1(2), pp. 1-24. (10.1177/2631787720919436)
- Jenkins, S. and Delbridge, R. 2017. Trusted to deceive: A case study of 'strategic deception' and the normalization of lying at work. Organization Studies 38(1), pp. 53-76. (10.1177/0170840616655481)
- Jenkins, S. L. and Delbridge, R. 2013. In pursuit of happiness: A sociological examination of employee identifications amongst a 'happy' call-centre workforce. Organization n/a (10.1177/1350508413491444)
- Jenkins, S. L. and Delbridge, R. 2013. Context matters: Examining 'soft' and 'hard' approaches to employee engagement in two workplaces. The International Journal of Human Resource Management 24(14), pp. 2670-2691. (10.1080/09585192.2013.770780)
- Conley, H. and Jenkins, S. L. 2011. Still 'a good job for a woman'? Women teachers' experiences of modernization in England and Wales. Gender, Work & Organization 18(5), pp. 488-507. (10.1111/j.1468-0432.2011.00573.x)
- Jenkins, S. L., Delbridge, R. and Roberts, A. J. 2010. Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work. Work Employment & Society 24(3), pp. 546-564. (10.1177/0950017010371665)
- Jenkins, S. L. and Conley, H. 2007. Living with the Contradictions of Modernization: Emotional Management in the Teaching Profession. Public Administration 85(4), pp. 979-1001. (10.1111/j.1467-9299.2007.00675.x)
- Jenkins, S. L. 2004. Restructuring Flexibility: Case Studies of Part-Time Female Workers in Six Workplaces. Gender Work and Organization 11(3), pp. 306-334. (10.1111/j.1468-0432.2004.00233.x)
- Jenkins, S. L., Martinez Lucio, M. and Noon, M. A. 2002. Return to gender: an analysis of women's disadvantage in postal work. Gender work & organization 9(1), pp. 81-104. (10.1111/1468-0432.00150)
Book sections
- Galazka, A. and Jenkins, S. 2023. Doing essential ‘dirty work’: Making visible the emotion management skills in gendered care work. In: Delbridge, R. ed. Research in the Sociology of Work. Emerald
- Jenkins, S. and Delbridge, R. 2017. Neo-normative control and value discretion in interactive service work: a case study. In: Vallas, S. P. ed. Emerging Conceptions of Work, Management and the Labor Market., Vol. 30. Research in the Sociology of Work Emerald Publishing Limited, pp. 59-85.
- Jenkins, S. L. and Delbridge, R. 2007. Disconnected workplaces: interests and identities in the high performance factory. In: Bolton, S. C. and Houlihan, M. eds. Searching for the Human in Human Resource Management: Theory, Practice and Workplace Contexts. Management, Work and Organisations Palgrave Macmillan, pp. 195-218.
- Jenkins, S. L. and Delbridge, R. 2007. Disconnected workplaces: interests and identities in the 'high performance' factory. In: Bolton, S. C. and Houlihan, M. eds. Searching for the Human in Human Resource Management: Theory, Practice and Workplace Contexts.. Palgrave Macmillan, pp. 195-218.
Conferences
- Delbridge, R. and Jenkins, S. L. 2009. Theorizing discretion in service work: value discretion in a high performance call-centre. Presented at: European Organisation Studies Conference (EGOS), Barcelona, July 2009.
- Jenkins, S. L. and Delbridge, R. 2009. Multiple identities and identifications in the high commitment call-centre examining connections in a complex organization. Presented at: Employment Research Unit Conference (ERU), Cardiff, September 2009.
- Jenkins, S. L. and Delbridge, R. 2009. Exploring multiple identities in the high performance call-centre: A recipe for success?. Presented at: International Industrial Relations Conference (IIRA), Sydney, Australia, Monday 24 - Thursday 28 August 2009.
- Jenkins, S. L. 2006. Where is the 'H' in HRM?. Presented at: 2006 Academy of Management Annual Meeting, Atlanta, GA, USA, 11-16 August 2006.
- Jenkins, S. L. 2005. Emotional labour and the teaching profession. Presented at: Showcase Symposium, Employment Research Unit, Cardiff Business School, Cardiff, UK, September 2005.
- Jenkins, S. L. and Conley, H. 2004. Another brick in the wall: Emotional labour in the teaching profession. Presented at: BSA Work, Employment and Society Conference 2004, Manchester, UK, 1-3 September 2004.
Ymchwil
Research interests
- Changing nature and content of work in the contemporary workplace
- Critical realism and organizational theory
- Emotional management/emotional labour
- Employee identities: survival and resistance at work
- Gender relations in organizations
Research Projects
- Gender relations, employment and organisational restructuring in a local economy
- The transformation of work at the Royal Mail (with Miguel Martinez and Mike Noon)
- Emotional Management in the Teaching Profession (with Hazel Conley)
- Employee interests and identities in a High Performance Work Organization (with Rick Delbridge and Ashley Roberts)
PhD supervision research interests
- Emotional labour/management
- Employee identities
- Lying at work
- Workplace skills
Addysgu
Teaching commitments
- Work and Employment - Year 3 BSc Business Management
- Qualitative Research Methods - MSc (HRM)
Bywgraffiad
Additional activities
- British Sociological Association
