Dr Sarah Jenkins

2017

• Jenkins, S. and Delbridge, R. 2017. Neo-normative control and value discretion in interactive service work: a case study. In: Vallas, S. P. ed. Emerging Conceptions of Work, Management and the Labor Market., Vol. 30. Research in the Sociology of Work Emerald Publishing Limited, pp. 59-85.
• Jenkins, S. L. and Delbridge, R. 2017. Trusted to deceive: A case study of 'strategic deception' and the normalization of lying at work. Organization Studies 38(1), pp. 53-76. (10.1177/0170840616655481)

2013

• Jenkins, S. L. and Delbridge, R. 2013. In pursuit of happiness: A sociological examination of employee identifications amongst a 'happy' call-centre workforce. Organization n/a (10.1177/1350508413491444)
• Jenkins, S. L. and Delbridge, R. 2013. Context matters: Examining 'soft' and 'hard' approaches to employee engagement in two workplaces. The International Journal of Human Resource Management 24(14), pp. 2670-2691. (10.1080/09585192.2013.770780)

2011

• Conley, H. and Jenkins, S. L. 2011. Still 'a good job for a woman'? Women teachers' experiences of modernization in England and Wales. Gender, Work & Organization 18(5), pp. 488-507. (10.1111/j.1468-0432.2011.00573.x)

2010

• Jenkins, S. L., Delbridge, R. and Roberts, A. J. 2010. Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work. Work Employment & Society 24(3), pp. 546-564. (10.1177/0950017010371665)

2009

• Delbridge, R. and Jenkins, S. L. 2009. Theorizing discretion in service work: value discretion in a high performance call-centre. Presented at: European Organisation Studies Conference (EGOS), Barcelona, July 2009.
• Jenkins, S. L. and Delbridge, R. 2009. Multiple identities and identifications in the high commitment call-centre examining connections in a complex organization. Presented at: Employment Research Unit Conference (ERU), Cardiff, September 2009.
• Jenkins, S. L. and Delbridge, R. 2009. Exploring multiple identities in the high performance call-centre: A recipe for success?. Presented at: International Industrial Relations Conference (IIRA), Sydney, Australia, Monday 24 - Thursday 28 August 2009.

2007

• Jenkins, S. L. and Conley, H. 2007. Living with the Contradictions of Modernization: Emotional Management in the Teaching Profession. Public Administration 85(4), pp. 979-1001. (10.1111/j.1467-9299.2007.00675.x)
• Jenkins, S. L. and Delbridge, R. 2007. Disconnected workplaces: interests and identities in the high performance factory. In: Bolton, S. C. and Houlihan, M. eds. Searching for the Human in Human Resource Management: Theory, Practice and Workplace Contexts. Management, Work and Organisations Palgrave Macmillan, pp. 195-218.
• Jenkins, S. L. and Delbridge, R. 2007. Disconnected workplaces: interests and identities in the 'high performance' factory. In: Bolton, S. C. and Houlihan, M. eds. Searching for the Human in Human Resource Management: Theory, Practice and Workplace Contexts.. Palgrave Macmillan, pp. 195-218.

2006

• Jenkins, S. L. 2006. Where is the 'H' in HRM?. Presented at: 2006 Academy of Management Annual Meeting, Atlanta, GA, USA, 11-16 August 2006.

2005

• Jenkins, S. L. 2005. Emotional labour and the teaching profession. Presented at: Showcase Symposium, Employment Research Unit, Cardiff Business School, Cardiff, UK, September 2005.

2004

• Jenkins, S. L. and Conley, H. 2004. Another brick in the wall: Emotional labour in the teaching profession. Presented at: BSA Work, Employment and Society Conference 2004, Manchester, UK, 1-3 September 2004.
• Jenkins, S. L. 2004. Restructuring Flexibility: Case Studies of Part-Time Female Workers in Six Workplaces. Gender Work and Organization 11(3), pp. 306-334. (10.1111/j.1468-0432.2004.00233.x)

2002

• Jenkins, S. L., Martinez Lucio, M. and Noon, M. A. 2002. Return to gender: an analysis of women's disadvantage in postal work. Gender work & organization 9(1), pp. 81-104. (10.1111/1468-0432.00150)