Sport app
Download our free Sport app to easily book gym sessions, fitness classes, and facilities. Members can book visits up to a week in advance.
Features
With the app you can:
- book upcoming fitness classes, gym sessions, and facilities
- manage and change your bookings
- explore Athletic Union student clubs and intra-mural games (IMG) leagues
- discover our four sport and fitness facilities: the Sports Training Village, Fitness and Conditioning Centre, and Studio 49
- keep up to date with facility closures, important updates, offers, and events
Download the Sports app
Search 'Cardiff University Sport' on the
For the Welsh language version:
- Open the 'hamburger' menu (three horizontal lines) in the app.
- Select 'My Clubs'.
- Click the '+' icon.
- Search for 'Chwaraeon Prifysgol Caerdydd' and select it.
Booking a facility, class or session
You can book upcoming fitness classes, gym sessions and manage and amend your bookings all in one place.
Currently members are able to view and make bookings through the app for the following facilities at the Sports Training Village, Fitness and Conditioning Centre and Studio 49, including:
- gym sessions
- fitness classes
- badminton courts
- squash courts
Other facilities will be available in the future.
Cancel a booking
- You can cancel via 'My Account' up to 48 hours before your session.
- For cancellations less than 48 hours beforehand, please call or email us, as you cannot cancel via the app. Late cancellation penalties may apply.
- Unpaid bookings will be automatically cancelled by the app.
- If you don't cancel a booking you cannot attend, it will be marked as a 'no show'. You won't get a refund, and this could affect your ability to book in advance.
Important booking information
Facilities are bookable 7 days in advance. If a session or class isn't shown, it might be full or unavailable. You cannot book back-to-back gym sessions in advance. If there are spaces in a subsequent session, you may join on the day.
You must complete a Health Commitment Statement or a Fitness Facility Induction before booking gym sessions.
To book other sports facilities, please call the relevant facility directly. If you are interested in booking other sports facilities you may make enquiries by calling the relevant facility.
Troubleshooting
Logging in
Cardiff University students and staff
You will need to use is your internal Cardiff University student/staff email account ****@cardiff.ac.uk. This is the email address you type in. However your normal University IT password will not work.
Visitors
If you don’t hold an internal Cardiff University email address the Mobile App will recognise the external email address you provided us when you first registered as a member. Please use that email address.
If you are using the app for the first time you will need to select ‘reset your password’ otherwise you will be unable to log in to your account to make bookings.
Your password needs to be at least 8 characters in length and contain:
- At least one upper case letter
- At least one lower case letter
- At least one number
- At least one special character
You will receive an email sent to your email account. Please follow instructions in the email as you will need the membership ID to make a new password.
Once you have found your membership ID click on the link to take you to the sign in page.
Please enter the membership ID from the email and then choose a new password.
Log in with your email and new password.
If this does not work try deleting the app and reinstall, then follow the instructions above.
Resetting your password
If you do not receive an email within 5 minutes of submitting a ‘reset your password’ request it may be that your email address is not registered against your membership record. Please email us at sport@cardiff.ac.uk with your detail so we may update your membership record. Enquiries to this email address will be responded to as quickly as possible.
The link within the email will only be valid for 15 minutes to reset your password. If you do not complete this password within this timeframe you will need to request to reset your password again.
Setting a new password
If the system does not accept your new password it may be because of the following;
Your link email has expired.
Your ‘New Password’ and ‘Confirm Password’ fields do not match.
Please note Cardiff University Sport cannot reset your password for you, nor can we see your password to provide you with this information. Email us at sport@cardiff.ac.uk for advice if you continue to have difficulties. Enquiries to this email address will be responded to as quickly as possible.
If you are receiving a 'multiple accounts' error you will need to input the relevant Member ID for your specific account. If you have any difficulties, or need to question this please email us at sport@cardiff.ac.uk
Facility rates and hire charges
Facility prices displayed in the app are linked to your account and should reflect your membership status. If you have a valid membership and the incorrect rate is displayed this could mean that your membership subscription has not gone through or has not linked to your membership account.
Send us a screenshot of your membership confirmation email or your purchase to sport@cardiff.ac.uk so we can check the details and correct your membership record. Enquiries to this email address will be responded to as quickly as possible.