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Cardiff Health Organisation and Policy Studies

Cardiff Health Organisation and Policy Studies is a multi-disciplinary research group that aims to foster collaboration and innovation to produce healthcare research.

Cardiff Health Organisation and Policy Studies (CHOPs) is a multi-disciplinary research group that aims to foster collaboration and innovation to produce healthcare research relating to service organisation, delivery and improvement, in health and social care contexts.

Key research themes include:

  • service improvement and innovation, including starting, embedding and scaling-up initiatives
  • quality and safety
  • people management
  • process mapping and management
  • purchasing, procurement and supply chain management.

CHOPs disseminates its findings to national and international academic and practitioner audiences.

The group's mission is to explore dynamic healthcare system change through academic research that is rigorous, independent and relevant to advance societal knowledge and further inform leading edge health care practice.

Co-ordinator

Professor Martin Kitchener

Professor Martin Kitchener

Professor of Public Sector Management and Policy

Email
kitchenermj@cardiff.ac.uk
Telephone
+44 (0)29 208 76951

Academic staff

Professor Rachel Ashworth

Professor Rachel Ashworth

Dean and Head of School

Email
ashworthre@cardiff.ac.uk
Telephone
+44 (0)29 2087 5842
Professor Malcolm Beynon

Professor Malcolm Beynon

Associate Dean for Technology and Data, Professor of Uncertain Reasoning

Email
beynonmj@cardiff.ac.uk
Telephone
+44 (0)29 2087 5747
Dr Robin Burrow

Dr Robin Burrow

Lecturer in Management and Organisational Behaviour

Email
burrowr1@cardiff.ac.uk
Telephone
+44 (0)29 2251 0003
Professor Kate L. Daunt (née Reynolds)

Professor Kate L. Daunt (née Reynolds)

Professor of Marketing

Email
dauntk@cardiff.ac.uk
Telephone
+44 (0) 29 2087 6794
Dr Dennis De Widt

Dr Dennis De Widt

Senior Lecturer in Accounting and Finance

Email
dewidtd@cardiff.ac.uk
Telephone
+44 (0)29 2087 6569
Dr Irina Harris

Dr Irina Harris

Reader in Logistics and Operations Modelling, Deputy Section Head - Research, Innovation and Engagement

Email
harrisi1@cardiff.ac.uk
Telephone
+44 (0)29 2087 4447
Dr Yuan Huang

Dr Yuan Huang

Lecturer in Operations Management

Email
huangy66@cardiff.ac.uk
Telephone
+44 (0)29 2087 6544
Professor Maneesh Kumar

Professor Maneesh Kumar

Professor in Service Operations

Email
kumarm8@cardiff.ac.uk
Telephone
+44 (0)29 2087 5276
Dr Jane Lynch

Dr Jane Lynch

Reader in Procurement

Email
lynchj2@cardiff.ac.uk
Telephone
+44 (0)29 2087 6144
Professor Aoife McDermott

Professor Aoife McDermott

Professor of Human Resource Management

Email
mcdermotta@cardiff.ac.uk
Telephone
+44 (0)29 2087 5065
Professor Jonathan Morris

Professor Jonathan Morris

Professor of Organisational Analysis

Email
morrisjl@cardiff.ac.uk
Telephone
+44 (0)29 2087 6392
Dr Alison Parken

Dr Alison Parken

Honorary Senior Research Fellow

Email
parkena@cardiff.ac.uk
Professor Helen Walker

Professor Helen Walker

Professor of Operations and Supply Management

Email
walkerhl@cardiff.ac.uk
Telephone
+44 (0)29 2087 6570

Employment Relations in the Healthcare Setting: Lessons COVID-19 Taught Us that we Already Knew

Dr Ariel Avgar, ILR School, Cornell University

Wednesday 28 April 2021, 15:30-16:30

This seminar will take place via Zoom. Please email CARBS-MEO@cardiff.ac.uk if you would like to attend.

Abstract

The COVID 19 pandemic has brought into clear focus the importance of frontline healthcare providers, including low-wage workers. Celebrated as essential workers, the pandemic has demonstrated the centrality of a workforce that is far too often invisible to policy makers and practitioners. As such, this crisis provides an opportunity to amplify existing employment relations research regarding the link between conditions in which frontline workers are employed and the delivery of high quality patient care.

This presentation will provide an overview of research conducted on the role that employment relations play in the healthcare industry. In particular, I will discuss findings from a number of studies that document the relationship between different workplace practices and outcomes for patients, workers, and healthcare organizations. Thus for example, the presentation will focus on the implication associated with specific work practices for the adoption of health information technology (HIT).

In addition, I will present findings from a study that examines the consequences associated with outsourcing of hospital cleaners. Taken together, the presentation will offer an overarching argument regarding the need to include employment relations factors in any effort to address longstanding challenges within the healthcare industry.

Biography

Ariel Avgar is an Associate Professor and Associate Dean at the ILR School at Cornell University. His research focuses on two primary areas within employment relations.

First, he explores the role that employment relations factors play in the healthcare industry. As such, he examines the effects of a variety of workplace innovations, including new technology, delivery of care models, and innovative work practices, on patients, frontline employees, and organizational performance.

Second, he studies conflict and its management in organizations with a focus on the strategic choices made by firms. He seeks to better understand the consequences of conflict for employees and employers. In addition, his research investigates the adoption and implementation of organizational level conflict management practices and systems.

His research has been published in a number of journals including: Industrial and Labor Relations Review, Industrial Relations, British Journal of Industrial Relations, Ohio State Journal on Dispute Resolution, International Journal of Conflict Management, International Journal of Human Resource Management, Negotiation and Conflict Management Review, Advances in Industrial and Labor Relations, Health Services Research and Medical Care.

He received the 2008 Best Dissertation Award and the 2013 John T. Dunlop Scholar Award, both from the Labor and Employment Relations Association and served as the Editor-in-Chief for the association. He received a Ph.D. in Industrial Relations from the ILR School at Cornell University and a B.A. in Sociology and an LL.B in Law from Hebrew University. He served as Law Clerk for the President of the Israeli National Labor Court before being admitted into the Israeli Bar. Prior to joining ILR, he was an associate professor (2014-2016) and assistant professor (2008-2014) at the School of Labor and Employment Relations at the University of Illinois at Urbana-Champaign.

This seminar will be recorded and made available for those who cannot attend on the day.

Past events

Why do some healthcare collaborations work when others do not?

Dr Justin Aunger and Dr Ross Millar, University of Birmingham

Wednesday 25 November 2020, 14:00-15:00

Abstract

Improving the quality, efficiency, and sustainability of NHS provider organisations continues to be high on the agenda for policy makers and practitioners. In response to these challenges, particular interest and emphasis has been given to partnering and collaboration with a proliferation of inter-organisational forms including mergers, groups, networks, and buddying.

Research continues to document these developments, however, there have been limited attempts to understand how and why such partnerships might work, in what contexts, and whom they might benefit. Drawing on literature and interview evidence our realist synthesis examines how trust, conflict, leadership, faith, along with other factors shape the development and outcomes of different partnering arrangements.

By exploring these areas, the seminar will also encourage discussion about the difficulties and benefits of inter organisational collaboration for current and future healthcare agendas as the landscape moves towards greater service integration and responds to Covid-19.

If you were unable to attend, watch this recording of the event.

Advancing the study of virtuality: A leadership-as-practice research framework and illustration

Tracey Rosell, Cardiff University

Wednesday 4 November 2020, 14:00-15:00

Abstract

While analysts of ‘virtuality’ in leadership have conceived a spectrum - ranging from traditional face-to-face arrangements at one end, to fully virtual relations at the other - its implications for leadership practice remain underexplored. Because the Covid-19 pandemic has produced a sudden push to reduce or stop teams working together in the same physical space, there is a pressing need to develop a more comprehensive understanding of the ‘virtual context’ of leadership.

This paper advances the study of the virtuality in leadership in two main ways. First, we extend the Leadership-As-Practice (L-A-P) literature to present a conceptual model that focuses on the relational aspects of virtual leadership. Second, drawing on recent interviews with surgeons from five hospitals, we apply our framework to examine their movement along the virtuality spectrum, a transition we term ‘virtualizing’.

Our analysis reveals two key dimensions: distancing and disruption. The conceptual and empirical outputs of this paper present a promising basis for investigating emerging virtual leadership practices across diverse contexts.

If you were unable to attend, watch this recording of the event.

The role of professional elites in healthcare governance: Exploring the work of the medical director

Lorelei Jones, Bangor University

Wednesday 14 October 2020, 14:00-15:00

Abstract

Medical leaders occupy a prominent position in healthcare policy in many countries, both in terms of the governance of quality and safety within healthcare organisations, and in broader system-wide governance. There is evidence that having doctors on hospital boards is associated with higher quality services, what is not known is how they have this effect.

Analysing data collected from observations, interviews and documents from 15 healthcare providers in England (2014 -2019), we elaborate the role of medical directors in healthcare governance as ‘translation work’, ‘diplomatic work’, and ‘repair work’.

Our study highlights the often enduring emotional effects of repeated structural changes to clinical services. It also contributes to theories of professional restratification, showing the work of medical directors in regional healthcare politics, and as ‘corporate elites’ in publicly-funded healthcare systems.

If you were unable to attend, watch this recording of the event.

Cardiff Health Organisation and Policy Studies has a core focus on selected research themes. However, a broader range of work relating to healthcare is conducted across Cardiff University.

Cardiff Unit for Research and Evaluation in Medical and Dental Education (CUREMeDE)

Led by Professor Alison Bullock, CUREMeDE conducts multidisciplinary research and evaluation of the education and training of health professionals. Our future healthcare professionals rely on excellent training led by the best educators. What makes the educational experience excellent needs further research.

DECIPHer

DECIPHer is the Centre for the Development and Evaluation of Complex Interventions for Public Health Improvement. DECIPHer brings together leading experts from a range of disciplines to tackle public health issues such as diet and nutrition, physical activity, and tobacco, alcohol and drugs, with a particular focus on developing and evaluating multi-level interventions that will have an impact on the health and wellbeing of children and young people.

Responsible Innovation Network

The Responsible Innovation Network (RIN) is a multi-stakeholder and interdisciplinary network designed to encourage collaborative research between Cardiff University’s academics and external constituents. The aim of RIN is to promote the understanding, practice, and diffusion of responsible innovation in a variety of areas, including healthcare.

Wales Public Services 2025

The Wales Public Services 2025 programme is investigating the long-term financial, demographic and demand pressures confronting public services in Wales and possible responses. Hosted by Cardiff Business School and independent, the programme is a unique partnership between Cardiff University and five national bodies in Wales: the Welsh Local Government Association, SOLACE Wales, the Welsh NHS Confederation, the Wales Council for Voluntary Action and Community Housing Cymru.

Y Lab

Y lab are a team of social science and innovation experts working together to support innovation in Welsh public services. Established in 2015 Y Lab (Welsh for ‘The Lab’) is the Public Services Innovation Lab for Wales, a partnership between Cardiff University and Nesta.