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We are delighted to announce that we have not only retained the 13 compliance plus awards gained in 2019's Customer Service Excellence Standard® but we have also gained another two, showcasing our continuing high standards of customer care.

Comprising of 57 elements, the Customer Service Excellence Standard® is a comprehensive assessment; to achieve it requires a whole-team commitment to delivering excellent customer service and embracing continuous improvement. The team were assessed in 2019, gaining 13 Compliance Plus awards. A Compliance Plus is awarded where the team is considered to be achieving over and above the required standard.

The most recent assessment took the form of a review of our customer service standards rather than a full assessment, which takes place every three years. Despite this, we have achieved an additional 2 Compliance Plus awards. Susan Smith, our CSE external assessor, noted that awarding additional Compliance Plus standards in a review year is "not normally possible, however the strength of evidence supported the judgements."

Despite the huge challenges we have faced during 2020, with many face-to-face courses and planned programmes being cancelled or adapted to online provision due to the pandemic, we have nevertheless continued to support our customers and ensure that we provide an excellent standard of care. We are particularly delighted with the additional Compliance Plus standards that we have achieved this year.

The senior level commitment and role modelling of excellent customer service practice was found to be like 'a stick of rock' and apparent in all activities and practices in the CPD Unit. The Customer Service Excellence journey was noted as being "hugely rewarding" as it has created the opportunity for staff to react and develop new skills and knowledge. During the exceptional challenges of the COVID-19 pandemic, the involvement of the team in the Public Health Wales 'Track, Trace and Protect' initiative also demonstrates a strong corporate commitment to students.
Susan Smith, CSE Assessor for Assessment Services Ltd

The review involved a desk-based assessment of prior submitted evidence, plus a full day of virtual interviews with the team as well as with a group of customers and partners. This was conducted remotely due to the COVID-19 restrictions in force at the time. Susan focused her questions around the five key topic areas within the Standard: ‘Customer Insight’, ‘The Culture of the Organisation’, ‘Information and Access’, ‘Delivery’, and ‘Timeliness and Quality of Service’.

The Customer Service Excellence Standard®, backed by the Cabinet Office, recognises organisations that truly put their customers at the heart of what they do. The CPD Unit has found the framework to be extremely useful in identifying areas of success as well as gaps in service provision. Through sharing best practice with other departments across Cardiff University, and externally, the CPD Unit has been able to improve its service provision year on year.

The interaction with communities as part of the University's civic mission operates at different levels. At the strategic level this included the provision of free palliative care webinars during COVID-19 recognising the need for this kind of training. At the local level, low cost support through the civic mission is offered to local primary schools to improve the quality of teaching through reflective teacher practice. In terms of communities of interest, specific courses are provided free of charge to those who meet eligibility criteria... As a result of the planned nature of the action and the breadth of activities, this is considered Compliance Plus.
Susan Smith, CSE Assessor for Assessment Services Ltd

What's next?

As we move through the pandemic, we will work closely with academics across the University to develop professional development opportunities in order to support businesses and organisations train and upskill their staff at this challenging time. We are planning a second free virtual webinar programme, and we are also working with a number of departments, particularly within the School of Medicine, to develop free-to-access webinars to support frontline healthcare workers.

We're continuing to build on our successes, and we're always interested in hearing your views - if you have any suggestions or comments about our service, please feel free to send us feedback, we'd love to hear from you.

Emmajane Milton and Alexandra Morgan from Cardiff University School of Social Sciences are working with Roath Park Primary School to deliver a bespoke professional learning and educative mentoring programme with support from the University’s CPD Unit.

The aim of the programme is to build a culture of professional learning situated within reflective practice on learner experience, research engagement and collaborative mentoring conversations. The participants (the school’s teaching staff and senior leaders) are encouraged to share practices to promote shared learning and to support ways of working and improvements that are context specific.

All staff from the school are taking part in the programme, which includes an initial full day session, followed by a series of twilight sessions and a reflective session at the end of the programme. The sessions have been tailored to the school’s particular requirements, to support reflective conversations about practice whilst in a safe collaborative and educative mentoring space. The first two sessions have now taken place (in line with COVID-19 social distancing and safety measures) and will continue throughout the school year.

The programme is underpinned by bringing together research and practice in a way that is accessible, applicable and simultaneously challenging in order to encourage reflection and positive change in their teaching practice and learners experience.

The programme is created and delivered by Emmajane Milton, Reader in Education and Dr Alexandra Morgan, Lecturer in Education.

Emmajane Milton said:

“Working with Roath Park Primary School in this way shows a deep commitment from all staff in the school to engage with and inquire into their own practice – it enables a critical consideration of practice and supports honest and reflective conversations in seeking to understand learner experience.

Initial feedback has been excellent, with participants highlighting that the programme has encouraged honest and important conversations, and provided an opportunity to discuss practice as a team.”

Feedback

I liked having the opportunities to hear that other teachers also go through similar challenges and worries.
Roath Park Primary School staff
Amazing to have time to reflect.
Roath Park Primary School staff
A cathartic process that I was dreading has been worthwhile.
Roath Park Primary School staff
Nice balance of talk and activity. Enjoyed the professional conversations.
Roath Park Primary School staff
Appreciate the opportunity to do some research.
Roath Park Primary School staff

Contact us

If you would like to discuss CPD or professional learning opportunities for your school, organisation or business, please do contact us. We can support you to scope, develop and deliver flexible CPD activity from across Cardiff University.

We're pleased to confirm that bookings for the Masters level Problem-Solving in Paediatric Palliative Care course are now open.

The course is organised by Cardiff University in collaboration with Ty Hafan Children’s Hospice and the All Wales Managed Clinical Network for Children’s Palliative Care.

Supported by the CPD Unit, the teams have collaborated to adapt the popular face to face course to online provision in order to continue offering physicians, nurses, psychologists, therapists and other professionals working with children this valuable content during the pandemic.

The course has been converted into an entirely online course. It is split into two main sections:

  • 4 tutor-led taught days delivered via zoom, each a month apart
  • a virtual learning environment to support reading, project development and discussion between taught days.

The course has been sensitively designed to allow  delegates to have plenty of time to complete the pre-course work, providing flexible learning options at a time when we know frontline workers are facing significant challenges.

Throughout the pandemic, the Palliative Care team at the University has worked extremely hard to create and deliver new courses and webinars to support clinicans and healthcare professionals working in  end of life and palliative care. Sessions have included Q&As. We have run free open access webinars:

  • As part of Adult Learners' Week
  • during our Virtual Summer School
  • a full programme of free palliative webinars

Recordings of all sessions are available at our YouTube channel.

There are a number of CPD opportunities in the field of palliative and end of life care. View all courses or a look at our booklet to find out more:

Contact us

If you’d like to find out more about this course, or any other medical CPD opportunities at the University, please feel free to contact our friendly team:

Discovering Muslims in Britain: for Key Stage 3 is a set of free teaching resources that investigates what it means to be a Muslim in Britain today.

The Key Stage 3 resources are free to download, edit and share. They are designed to be used in conjunction with the accompanying CPD course (which incurs a fee). Find out more about the CPD course below.

Accessing and using the Teaching Resources

To gain access to the teaching resources, simply complete this short survey and we will send you a link to access the resources. (Please be careful to check your junk email folder).

These teaching resources consist of nine lessons and an assessment, centred around the main research question: ‘what does it mean to be a Muslim in Britain today?’.

  • How can we understand religion in society?
  • What does Islam mean to Muslims?
  • How do Muslims follow religious sources of wisdom and authority today?
  • How do Muslims practice their faith?
  • What is the history of Muslims in Britain?
  • Where are Muslim communities located?
  • What is a mosque?
  • How do Muslims express their faith through the arts?
  • To what extent do Muslims in Britain experience Islamophobia?

Each of the lessons includes:

  • Teacher PowerPoint presentation
  • Pupil worksheet
  • Lesson plan
  • Other associated resources

Each lesson is designed with upper-Key Stage 3 in mind, and lasts approximately one hour. For the best experience, please print the resources in colour.

The teaching resources were approached as both working lessons and also stimuli for teaching ideas. We have ensured that these resources are fully downloadable, editable, and designed in a modular way to make them as flexible and easy to use as possible.

As such, there is no set way to use these resources. They can be used as an entire scheme of work, individually, or elements can be taken out and used in pre-existing lessons. We encourage you to adapt and experiment with these resources to fit the needs of your school and classes.

To download the teaching resources simply complete this survey and follow the link that is sent to you.

Discovering Muslims in Britain CPD course

An accompanying CPD course (which incurs a fee) is also available which supports the teaching of these resources, with each session mirroring the lesson outlined in the free resources. To find out more about the CPD course and secure your place, please view the course page.

Disclaimer

These teaching resources are freely available to download, edit and share, to make them as accessible as possible for teachers to use. At the Islam-UK Centre, we have a commitment to ensuring that we do our best to support RE in schools, and this commitment is reflected here.

However, we rely on securing external funding to develop these resources and keep them free. If you use these resources, and would like more projects like this to happen in the future, all we ask is that you provide us with feedback that we can use to demonstrate the value and impact of this work. This will help us, and others, to convince potential funders and institutions of the value of projects like this, that encourage teachers and academics to work together.

As such, we really encourage you to let us know how and why you are using the teaching resources, as well as what impact they have had on your teaching/on the learning of your pupils. Additionally, please encourage others to access the resources via this site, and to pass on feedback. Accessing the resources through this website allows us to gain a picture of how widely the resources are being used, which helps us demonstrate their value.

Based on the Islam-UK Centre’s hugely successful Muslims in Britain: Changes and Challenges MOOC, and responding to calls to improve the representation of religion in RE (Commission on Religious Education 2018), these teaching resources use sociological approaches to religion to focus on how Muslims in Britain understand and live their faith in their everyday lives.

These teaching resources have been developed in consultation with RE teachers across the UK and other related organisations, such as RE Today. Find out more about the project.

We are delighted that RE Today has endorsed the CPD course, and the free associated Key Stage 3 teaching resources. The full text from RE Today is as follows:

The new teaching and learning resources from Cardiff University’s Islam UK Centre offer an excellent CPD course for RE teachers with linked classroom plans and materials for KS3. Discovering Muslims in Britain takes a sociological approach to the study of Muslims in Britain, incorporating current data and scholarship curated by the Islam UK Centre. As a renowned centre for study of Islam, Islam-UK’s expertise brings a unique offering to RE teachers, addressing some pressing concerns in RE curricula.

Instead of essentialised, abstract presentations of key beliefs of Islam, for example, the focus is on contemporary forms of Islam and the social realities of Muslim living in Britain. Teachers and pupils encounter Muslim voices through video clips and articles, enabling them to adopt a sociological approach in RE. This resource supports teachers in developing their own and their students’ substantive knowledge about Islam and Muslims, as well as introducing them to disciplinary knowledge – such as how sociology uses quantitative and qualitative methods to create and evaluate knowledge.

Islam is among the most popular topics at KS3 and GCSE-level teaching, and this resource offers thoughtful, detailed CPD for teachers and interesting ways of examining Muslim living. It roots study of Islam within recognisable contexts, providing meaningful and engaging opportunities for learning.

Teachers will find a wealth of associated resources, including recent, cutting edge research, to extend and deepen their own subject knowledge. It is great news that these resources are freely accessible and have been made available digitally. This helps to ensure that everyone can engage fully with the course.

Having reviewed the course and discussed it with the Discovering Muslims in Britain project team, we are pleased to recommend the course and its associated resources.

We are also proud that the Muslim Council of Wales has endorsed our CPD course and free teaching resources:

The Muslim Council of Wales is very pleased to support and endorse the Discovering Muslims in Britain lesson material and teacher training. The resources have been produced by the Centre for the Study of Islam in the UK at Cardiff University, which has a long history of positive relationships and engagement with broader Muslim institutions and communities, and this ethos is reflected in the resources produced.

Religious Education is a valuable and important component of every young person’s education, and it has an important role to play in preparing the individual for life in a diverse and multi-religious Britain. The teaching of Islam is even more important in order to counter misconceptions about Islam and Muslim communities. This is why the Muslim Council of Wales is very pleased to see that academic expertise and research has been utilised in order to prepare lessons and training material that capture the diversity of Muslim experience in Britain

It is especially valuable that the material foregrounds the voices and experiences of Muslims themselves. This helps show Islam is not a foreign religion, but one lived and practised by millions of people in Britain today.

We are really pleased to see a focus on Cardiff throughout, reflecting a City with some of the oldest and most established Muslim communities in Britain.

Dr Abdul-Azim Ahmed
Secretary General 
Muslim Council of Wales

We have also received an endorsement from The Muslim Council of Britain (MCB):

The Muslim Council of Britain (MCB) congratulates the Centre for the Study of Islam in the UK at Cardiff University for producing the “Discovering Muslims in Britain” lesson material and teacher training resources. The Centre has a long history of positive relationships and engagement with broad-based community and Islamic organisations and we are pleased to see this is reflected in the material produced.

Religious Education has an important role to play in dispelling myths and misconceptions about different religious groups and communities. The ability to understand the faith or belief of individuals and communities, and how different worldviews are formed is very important for our children growing up in a multi-faith, diverse modern-day Britain. These resources will be invaluable in this endeavour.

Having reviewed the course and discussed it with the Discovering Muslims in Britain project team, the Muslim Council of Britain (MCB) is very pleased to recommend the Discovering Muslims in Britain lesson material and teacher training resources.

Maswood Ahmed, MBA, Msc, CQSW, DipSW, AASW, PTA, RSW

Assistant Secretary General & Chairperson, Education Affairs Committee

We would like to express our thanks to all the contributors to the course. From the interviews and filming to informal conversations and advice, this course is truly a collaborative effort.

Thanks to the contributors in the videos for sharing their understanding and experiences with us.

Maadia Noor

Lord Richard-Fou'ad B. MacLeod

Ayesha Khan

RE Today

NATRE

Muslim Council of Wales

National Zakat Foundation

Dr Carl Morris

Amanda Morris

Hamidah Begum

Mobeen Butt and the Muslim Museum Initiative

Students of St Teilo's School, Cardiff

Focus group, survey and pilot study participants

The RE teaching community

Islam-UK Centre staff and postgraduate student community

Centre for Education Support and Innovation (CESI)

Peter Sanders

Atallah FitzGibbon

Faraz Ali (Shining Night Productions)

CPD Unit

Contact us

If you would like to speak to the Islam-UK Centre team about these teaching resources, please contact:

If you have any questions about the accompanying CPD course or any other professional development opportunity, please feel free to contact the CPD Unit at:

Did you know that the University offers a range of CPD courses, postgraduate level modules and an MSc in aspects of Palliative Care? We have created a suite of courses developed and run by experts from the School of Medicine, which are suitable for doctors and healthcare professionals working with patients with end-of-life conditions.

There are many courses and programmes in Palliative Care, including a 2-day Integrated Palliative Care course, which has been updated to reflect the new challenges in end-of-life care due to the ongoing pandemic.

Dates will be available for many courses shortly, and in the meantime you can register your interest, in order to be the first to hear when bookings open.

We have also created a booklet, which contains information about all the different courses available for healthcare professionals working in palliative care, as well as some additional courses you may be interested in - such as Leadership and Management skills, the Cardiff LBA, Lean working and Project Management courses. You can download the booklet here:

Palliative Care short courses

Integrated Palliative Care (2 days)

The MSc/Diploma delivery team have developed this 2-day face-to-face CPD course as a response to the rising morbidity and mortality of incurable conditions. It provides a good grounding in palliative medicine and care, covering: cancer, dementia, end stage respiratory and end stage cardiac conditions.

Register your interest

Palliative Care Update (1 day)

This is a condensed version of our integrated palliative care course. We have developed this course as we are aware that GPs and healthcare staff cannot always be released for 2 days, yet the need for upskilling and updating in palliative care remains very necessary.

Coming soon

Masterclass in Palliative Care (OxCERPC)

Approved by the Royal College of Physicians - 5 CPD points

Derived from the internationally renowned Oxford Advanced Course in Pain and Symptom Management. For more than thirty years, professionals working in palliative care around the world have updated and expanded their knowledge and skills via the Oxford Advanced Course in Pain and Symptom Management. Now, in partnership with Oxford’s Sobell House Hospice, we’ve developed a one-day Palliative Care Masterclass based on this course.

Register your interest

Problem Solving in Paediatric Palliative Care

A Masters level short course, organised in collaboration with Ty Hafan Children’s Hospice and the All Wales Managed Clinical Network for Children’s Palliative Care. The vision of the course is to improve patient care by delivering accessible education through which we aim to support health-care professionals to problem-solve in paediatric palliative care, whatever their setting or area of interest.

Register your interest

Community Oncology (kindly funded by MacMillan Cancer Support)

This course is a response to the need for increasing the awareness of community health care practitioners about cancer - recognition, diagnosis and referral. Cancer treatments are at their most effective and patients have the most options, the earlier a diagnosis is made. The complications of cancer and its treatment need early recognition and manage

Coming soon

Postgraduate taught modules

We offer a select range of postgraduate level modules that can be taken on a standalone basis. Many of the modules are designed specifically for professionals already working in the field who need to keep their knowledge and skills up to date.

Find out more and apply

Palliative Medicine for Healthcare Professionals (MSc)

Duration: 3 years, part time distance learning

This multidisciplinary programme is designed for healthcare professionals wishing to advance their knowledge of the management of patients with non-curable and terminal illness.

Find out more and apply

Short CPD courses

Our suite of Project and Programme Management courses are suitable for medical professionals who manage projects as part of their role. We are currently offering two virtual learning project management courses:

PRINCE2® Foundation and Practitioner eLearning and virtual workshop

This blended eLearning workshop offers a comprehensive and practical understanding of the PRINCE2® project management method and prepares delegates for the Foundation and Practitioner examinations, which are taken as part of the programme.

Find out more and book

Project Management 3-day live online course

During this virtual workshop, you will be introduced to some fundamentals of project management, as well as the importance of having the right governance and organisation structures in place for effective decision making.

Find out more and book

Executive Education courses

The University offers a range of Executive Education courses, including in Lean Six Sigma and the Cardiff LBA (Leadership and Business Administration).

Find out more

Contact us

If you would like to find out more about any of these courses and programmes of study, please contact us and we'll be happy to discuss in more detail:

Following the success of our Virtual CPD Summer School, we are delighted to bring you a suite of four live tutor-led CPD courses, launching this autumn.

We've chosen four of our most popular courses and converted them to online, ensuring that you get the same teaching excellence you've come to expect from us, in a virtual space!

Upcoming CPD courses

PRINCE2® blended eLearning and virtual course

Study the eLearning modules in your own time, then attend a two-day virtual workshop to consolidate your learning. Also includes exam fees. This eLearning course and live virtual workshop covers the latest 2017 version of the PRINCE2® Project Management method and prepares delegates for both the Foundation and Practitioner examinations, which are taken as part of this programme.

Book

Project Management

This three-day live tutor-led programme is based on our project management course. The online course consists of three half days of teaching, with group practical activities in the afternoons. This course takes you through the project management process, from creation of a project right through to completion; you'll leave feeling confident in your ability to manage projects as well as appreciating some of the broader change management and stakeholder engagement issues. Ideal if you want to study project management but do not require accreditation.

Book

Google Analytics

This two-day online tutor-led course is based on our existing Google Analytics programme. This practical course teaches you how to analyse and understand your website's performance and create real, positive changes. This course also includes two free additional modules (eCommerce and Analysing Marketing Campaigns) - both of which are perfectly placed to support retailers in the run-up to the festive period, and in the wake of the Covid-19 pandemic. Ensure that your website is working as effectively as possible, and that you’re making the most of features available through Google Analytics.

Book

Advanced Copywriting

This two-day online tutor-led CPD course is based on our advanced copywriting course and will help you improve your writing across different platforms so that you appeal to a wide range of audiences. You’ll hone your conceptual copywriting skills and learn new techniques to increase creativity, structure your copy and banish writer’s block. This is a very practical course, and we encourage you to bring along a piece of work (eg a client brief/proposal) so that you can start to make real-life improvements right away.

Book

Contact us

We can arrange bespoke, tailored versions of these and many of our other CPD courses. If you would like to speak to us to find out more about how we could support your business or organisation, please contact our friendly team:

Following the success of our Virtual CPD Summer School, we are delighted to bring you a suite of four live tutor-led CPD courses, launching this autumn.

We've chosen four of our most popular courses and converted them to online, ensuring that you get the same teaching excellence you've come to expect from us, in a virtual space!

Dates will be released soon, so be the first to hear when bookings open by registering your interest below!

Upcoming CPD courses

Google Analytics

This two-day online tutor-led course is based on our existing Google Analytics programme. This practical course teaches you how to analyse and understand your website's performance and create real, positive changes. This course also includes two free additional modules (eCommerce and Analysing Marketing Campaigns) - both of which are perfectly placed to support retailers in the run-up to the festive period, and in the wake of the Covid-19 pandemic. Ensure that your website is working as effectively as possible, and that you’re making the most of features available through Google Analytics.

Register your interest

Project Management

This three-day live tutor-led programme is based on our project management course. The online course consists of three half days of teaching, with group practical activities in the afternoons. This course takes you through the project management process, from creation of a project right through to completion; you'll leave feeling confident in your ability to manage projects as well as appreciating some of the broader change management and stakeholder engagement issues. Ideal if you want to study project management but do not require accreditation.

Register your interest

PRINCE2® blended eLearning and virtual course

Study the eLearning modules in your own time, then attend a two-day virtual workshop to consolidate your learning. Also includes exam fees. This eLearning course and live virtual workshop covers the latest 2017 version of the PRINCE2® Project Management method and prepares delegates for both the Foundation and Practitioner examinations, which are taken as part of this programme.

Register your interest

Advanced Copywriting

This two-day online tutor-led CPD course is based on our advanced copywriting course and will help you improve your writing across different platforms so that you appeal to a wide range of audiences. You’ll hone your conceptual copywriting skills and learn new techniques to increase creativity, structure your copy and banish writer’s block. This is a very practical course, and we encourage you to bring along a piece of work (eg a client brief/proposal) so that you can start to make real-life improvements right away.

Coming soon. Email us at train@cardiff.ac.uk to register your interest.

Contact us

We can arrange bespoke, tailored versions of these and many of our other CPD courses. If you would like to speak to us to find out more about how we could support your business or organisation, please contact our friendly team:

Professor Jenny Kitzinger from the School of Journalism, Media and Culture ran this free online course aimed at healthcare professionals, journalists and anyone interested in the representation of the vegetative state in the media.

We are delighted that this course gained so much interest, particularly as it was developed at a challenging time, with professionals working hard to meet the challenges of establishing new ways of working in light of Covid-19. 70 people started the course, from many countries, including Brazil, the USA, Peru and Portugal.

The course explored how (un)consciousness, coma and the vegetative state are used in the media, and looked at ethical debates about portrayal of patients and reporting of ‘miracle’ recoveries, court cases and scientific breakthroughs.

Topics included how patients are typically portrayed in the media, diagnosis and prognosis - including the impact of ‘awakenings’ in film, and how recovery is reported in the news. The course also explored how law and science are framed, particularly landmark ‘right-to-die’ cases and new brain scanning techniques.

Attendees came from a range of backgrounds, with approximately 40% from Higher Education (both students and academics) and 40% from the healthcare profession, and also included some people with personal experience of having a loved one in a vegetative state. This led to some thoughtful engagement and discussion. It was a great opportunity for students to engage with and draw on the experiences of healthcare workers and a ‘level’ playing field for discussion between healthcare users and healthcare providers. The diversity of professional backgrounds (e.g. law, nursing, ethics) led to interesting perspectives in the group chats.

Feedback from attendees included

Course leader, Professor Jenny Kitzinger, School of Journalism, Media and Culture, commented:

Contact us

If you would like to discuss running a similar course for your organisation, or would like to explore other CPD opportunities, please contact our friendly team on:

Academics at the School of Pharmacy and Pharmaceutical Sciences have converted a CPD course from face-to-face provision to online, allowing delegates to attend during the pandemic.

The last few months have been a tough time for training providers; many face to face courses have had to be cancelled and work put on hold. Therefore we're delighted that due to the hard work of the team at the School of Pharmacy and Pharmaceutical Sciences, a recent Medicines Use Review (MUR) one-day course due to run in July 2020 was successfully converted to online teaching.

HEIW originally commissioned the MUR programme as a face-to-face course in July 2019, designed for pre-registration pharmacists. Delegates must pass in order to be eligible to practice Medicines Use Reviews.

Given the importance of the content, particularly in the context of the pandemic, the School of Pharmacy team wanted to run the course without delay, so we worked with them to identify which sections could be pre-recorded and provided as resources for self-learning, and which areas should be taught live online.

The course ran smoothly with 20 delegates, and early feedback has been good. We are currently evaluating the course and hope to run a similar online activity in the future.

If you'd like to know more, keep an eye out for the case study we will be publishing in the coming weeks.

To speak to us about the possibility of converting a course to online, or creating a brand new CPD activity, please contact our friendly team:

The programme featured 27 sessions from academics across the University, working together to create our inaugural free Virtual CPD Summer School.

When the UK entered lockdown, and it became clear how drastically life would change for us all, the team at the CPD Unit felt very strongly that we wanted to create a free programme of professional development activity in order to support businesses and individuals at such a difficult time.

With face to face teaching suspended due to Covid-19, we were keen to create a varied virtual programme that would provide a taster of some of our short courses, highlight the exciting and ground-breaking work being done at the University, and most importantly, deliver free professional development to the community in which we work and live.

We worked closely with academics and external CPD tutors to devise a week-long programme of live and pre-recorded webinars, Twitter Q&A takeovers and other content from across the University. Many sessions were created in the context of the pandemic, exploring how services and research is being altered; for example, palliative care in the community, how radiography reporting is affected by Covid-19, and how to prevent injury from PPE use (delivered by the Palliative Care team, School of Radiography and School of Medicine respectively).

The response from our colleagues was extraordinary – people donated their time and resources, enabling us to curate a varied programme featuring content from 26 academics across all three Colleges, as well as numerous sessions from CPD trainers who usually deliver our suite of short professional development courses.

The virtual summer school was extremely well-received by the public; we welcomed over 1,100 participants, with many people attending multiple sessions across the programme. We’re currently collecting feedback from attendees, which we will share shortly.

Participants ranged from individuals to members of businesses and organisations, and dialled in from Wales, the UK and across the world. We are gathering more information but we're aware of delegates virtually attending from Nigeria, Sweden and the USA. Organisations included charities, public sector bodies, government, marketing agencies, and healthboards. Again, we will share further information shortly.

If you have any questions or queries, or if you would like to discuss a CPD programme for your organisation, please feel free to contact our friendly team: