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Our Masters level short course Problem Solving in Paediatric Palliative care was first run in 2019 and is a collaboration with Ty Hafan Children’s Hospice.  The pandemic meant we had to postpone the 2020 course, so we were thrilled to be able to run this course online this year. Now, we’re looking forward to offering this as a blended learning course once again.

Having been forced to postpone the 2020 course, we and the programme team were eager to be able to offer this important course in 2021. To do so, we needed to adapt the programme from a previously blended delivery to an entirely online course. This required careful thought and planning to ensure the delegates’ experience was just as positive and beneficial as on the blended course.

Delegates on the blended learning course had reported they felt a benefit to the support systems and community this course offered.  They highlighted the importance of sharing experiences and practices of highly emotive cases as a group.  We were grateful that due to the hard work and experience of our tutors, this was not lost during the fully online version of the course.

With both version of the course we ensured we recorded presentations so that delegates could rewatch if they felt necessary and those who had to missed a session were not disadvantaged.  We will continue this practice for 2022.

Feedback from delegates on the online course (both formal and anecdotal) was extremely positive, with one attendee commenting:

I really enjoyed all of the sessions and felt fully involved even though we were on Zoom.
Delegate, 2021 course

To assess the practical impact of the course, we evaluated the delegates four months after the course had finished.  Some of the important highlights included:

Following current Government guidance, we are delighted to offer the 2022 course as a blended delivery programme.  There will be four face-to-face days, delivered one month apart, with online work, project support and support offered between these days.

Bookings open soon – in the meantime you can register your interest to be the first to hear when the course is available to book.

If you have any questions about professional development opportunities at the University, please do feel free to contact our friendly team:

Exciting opportunity for small businesses as Cardiff Business School is confirmed as a partner for the Government-backed Help to Grow: Management scheme.

Designed to be manageable alongside full-time work, the Help to Grow: Management programme will support small business leaders to develop their strategic skills, with 12 key modules covering a range of skills that will help them to develop a tailored sustainable business growth plan which will lead their business to its full potential.

Cardiff Business School, the world's first public value business school accredited with the Small Business Charter , is joining other world-class business schools to deliver this new executive training programme.

This practical programme is designed for senior managers and leaders of micro firms and SMEs, and is an opportunity to work with industry experts to learn how to enhance your management and strategic capabilities, develop your value proposition, embed innovation into your business practice, products, and services, improve employee engagement, and importantly understand how to build resilience for future economic shocks through improved market, financial and technological support.

The programme is 90% subsidised by UK Government – costing business owners only £750 (or £65 per week) for the full programme. The programme runs for 12 weeks, and is comprised of modules plus 1:1 support from a business mentor, peer-learning sessions, and an alumni business network.

The programme will cover critical areas of leadership including:

  • Strategy and innovation
  • Adopting digital technology
  • Building vision and brand
  • Growing national and international markets
  • Engaging and inspiring teams
  • Creating customer value
  • Adopting responsible business practices
  • Leading for high performance, and
  • Financial management

To find out more, visit Cardiff Business School's Help to Grow page and register your interest:

Help to Grow: Management Course

Supporting senior managers of small and medium sized businesses to boost their business’s performance, resilience, and long-term growth.

We are thrilled to have won a Customer Service Excellence Award for Maintaining a Customer Focused Organisation.

This award recognises the work we've done to adapt our services and support learning, particularly during COVID-19. Commitment to customer service excellence is a huge focus for our team, and runs through everything we do. During the pandemic this was especially important, particularly because many of our customers are key workers, dealing with unprecedented challenges and pressures.

As COVID-19 developed into a global pandemic and lockdown came into effect, we had an intensive period of working with our customers to make decisions about adapting the courses for online delivery or postponing the courses to accommodate customers’ home and work pressures.

We assisted several academic schools with moving their face-to-face courses online to enable the continuation of dissemination of research and responding to the immediate needs of the pandemic; for example, supporting the School of Medicine with a series of webinars in topics such as palliative care. Many of the offerings attracted large international audiences and enabled flexible delivery, learning, scalability and efficiency (e.g. the Structural Geology course was accessed by 340 learners from over 35 countries). We are hopeful that the impact of this work will mean that many of the benefits and learnings from online delivery will carry into future years with a more blended approach offering greater flexibility for our customers.

In January 2020, a delegation of senior academics from Xuzhou Medical University in China arrived in Cardiff to undertake the third iteration of the Innovative Teaching Practice Programme.  Their journey through the programme was to be a unique one, with the final weeks of teaching switched to an online delivery mode due to COVID-19.

Whilst continuing with our day-to-day responsibilities, members of the team also volunteered to support the urgent work to respond to the high volume of COVID-19 student and family enquiries. This allowed us to let our students know we were there for them by providing a regular friendly call which was valued highly. We also took the lead in the establishment of the University’s Contact Tracing Support Team, administering the daily reports of students in Halls of Residence that had received a positive COVID-19 test. In “normal times” this would have been a major achievement, but to do so under COVID remote working and to be able to play an essential part in helping to minimise the risks of COVID amongst the university and wider community was a great achievement.  The team’s work on this helped to consolidate a relationship of trust and confidence with Public Health Wales and in turn with Welsh Government which continues to be really important to the University.

It was with our customers at the forefront of our minds that we created the Virtual Summer School (June 2020) and Spring Online School (April 2021), which were free training programmes, held online over Zoom. We did this as we knew people required accessible quality training at this time. The two initiatives reached over a thousand attendees from across the world. We worked collaboratively with academics to devise sessions of live and pre-recoded webinars, Twitter takeovers and other content from across the university in pertinent topics such as ‘Healthy Eating for Resilience’, ‘Prevention and Management of Skin Injuries Related to the Use of PPE’ and ‘Leading People Through Change’. One delegate commented, “I greatly appreciate all the efforts of your team in sharing the knowledge and expertise of the University.”

The Head of the CPD Unit, Clare Sinclair, commented:

We had a busy 2020 planned, with international contracts signed for bespoke activities, bookings for our programme of scheduled short courses, and tenders in the pipeline. As the first few months of year progressed, it became clear that COVID-19 was going to significantly change our plans; that we would have to review our priorities and adapt our working practices in order to maintain the excellent levels of customer service we strive to. The tenacity and resilience of our team has shone through in the difficult times we’ve experienced during this period and I couldn't be prouder of the way we've collaborated to support one another and our customers. We know there will be further challenges ahead; however, we will lean into the positives of the situation where we see them and will use the many new skills that we have gained in providing increased support to our customers, collaborating and connecting with many new colleagues, and we will ensure we position ourselves to easily engage with businesses and support them in their recovery plans for up-skilling and retraining as a result of COVID-19.
Clare Sinclair Head of Continuing Professional Development Unit

Senghennydd Road building, led by the CPD Unit and CPE team has been awarded Bronze at the 2021 Awards for Green Impact, a national environmental accreditation programme.

Green Impact is a national scheme that provides simple and effective ways for staff and students to improve the sustainable practices of their building, department or college.

Due to the pandemic, many of the 2021 requirements were adapted so that they could be achieved at home - for example, rather than examining recycling facilities at the building, we were instead asked to report on home recycling rates, colleagues who create their own composting, use water butts, grow vegetables or who have created pollinator-friendly gardens. This allowed the auditors to build a picture of small changes our team is making in order to make a lasting environmental difference.

During what has been a very challenging period and with University staff working almost exclusively from home, we are incredibly proud of everyone who took part and made positive environmental changes to help us achieve the Bronze standard.

In early 2022 we will be moving into the new spark | sbarc building and we are really excited to be part of such a cutting-edge facility, with a strong emphasis on sustainable working practices. One of our team will be sitting on the Sustainability working group and we are looking forward to helping forge sustainable working practices in this showcase University building.

Green Impact Certificate 2021

The University is helping public sector workers develop skills that can support communities, accelerate decarbonisation and improve the health and wellbeing of citizens in Wales as part of the Innovative Future Services (Infuse) programme.

The £5.6 million initiative is funded by European Social Fund through Welsh Government and is led by Monmouthshire County Council in partnership with Cardiff University, Y Lab - the Public Services Innovation Lab for Wales and the Cardiff Capital Region (CCR).

If you work in a local authority in Bridgend, Vale of Glamorgan, Rhondda Cynon Taff, Merthyr Tydfil, Caerphilly, Monmouthshire, Blaenau Gwent, Torfaen, Newport or Cardiff, you could be part of the next cohort of participants starting in October.  The cohort will focus on two themes: accelerating decarbonisation and supportive communities, and will run online for two days a week from 18 October to 21 March.

Infuse is led by Monmouthshire County Council with Cardiff University and Y Lab as partners, funded by the European Social Fund through Welsh Government.

The deadline to register for this round of Infuse is 16 September. Further details are available in the Infuse newsletter below, or on by visiting the Infuse programme website.

Rooted in real-life challenges, the programme will be delivered through three ‘Labs’ that have specific workstreams:

  • The Adaption Lab - supporting officers to design and deliver experiments that test potentially scalable solutions to regionwide problems.
  • The Procurement Lab – supporting officers to learn, develop and test new processes and methods for procuring innovative products and services that produce better outcomes for people who use and deliver services against the two thematic areas.
  • The Data Lab – supporting officers to better collect, manage, analyse, understand and make more effective use of data in decision making.

At the CPD Unit, we pride ourselves on providing excellent customer service, and we constantly strive to improve.

We are proud to hold the Customer Service Excellence® standard. Our customer charter sets out what you can expect from us.

Customer Service Excellence

We've been rewarded with some lovely feedback over the last few months, both from colleagues within the University and customers taking part in CPD activities. Here's a selection of some of the comments:

Thank you so much for all your work - we couldn’t have done this without you and you will never know how much support you have provided - you have been amazing. In addition, Phil [Business Development Manager} has been the man who has made it happen, always knowing where to find an answer and the expert on the actual system - we really couldn’t have done it without you!
Cardiff University colleague
Thanks so much to all of you for going well above and beyond this morning. It all felt very positive and hopefully we can develop a workable programme for 2020/21.
Dear Charlotte (Business Development Manager] and Mukta {Administrative Assistant], Honestly I can’t thank you enough you have been such a great help with organising this.
Cardiff University colleague
Just wanted to say that it was a pleasure to help, the systems you set up made it easy, and I would always be happy to do it again.
Cardiff University volunteer - Covid-19 support project

If you would like to explore how we could work with your business to develop professional development training for your organisation, please contact our friendly team:

The second in our series of virtual CPD programmes created during the pandemic featured 25 sessions from academics across the University working together to create free professional development opportunities.

Following the huge success of our Virtual Summer School during the first lockdown, we were very keen to run a similar programme in Spring 2021, particularly as many of our customers and stakeholders were still experiencing serious challenges due to the ongoing pandemic.

We worked closely with academics and external CPD tutors to devise a two-week programme of live and pre-recorded webinars, Q&As and free content and other content.

We included carefully chosen sessions that had an onward journey – as tasters for planned or existing CPD activity, or topics that enabled us to test the market for a potential programme or course.

This approach allowed us to provide free CPD content during a challenging time as well as promote upcoming professional development opportunities.

The response from our colleagues was extraordinary – people donated their time and resources, enabling us to curate a varied programme featuring content from across all three Colleges, as well as sessions from CPD trainers who usually deliver our suite of short professional development courses.

The spring online school was extremely well-received by the public; we welcomed almost 700 participants, with many people attending multiple sessions across the programme. We were also thrilled by engagement with recordings of sessions that we uploaded to YouTube. Our videos were viewed over 1,000 times during the period, and we received feedback that having these available was very useful, particularly for those working in key frontline roles during the pandemic.

We’re delighted with the response to our second virtual CPD programme. It was important for us to provide this suite of free webinars on pertinent topics in order to support businesses at such a challenging time. As we move towards a more ‘normal’ outlook for businesses, it was also important to use this programme as a marker for the type of training businesses are looking for. This initiative is a great example of how the University is committed to being accessible and responsive to the needs of our community.
Clare Sinclair Head of Continuing Professional Development Unit

94% of participants rated the delivery of our sessions from excellent – good, with top rated sessions including Community Oncology, ‘Please listen, I will do this only once’ (Palliative Care), Humour at Work and Effective Collaboration (both from Cardiff Business School). Participants ranged from individuals to members of businesses and organisations, dialling in from Wales, the UK and across the world. Organisations included charities, public sector bodies, government, marketing agencies, and healthboards. This year, we also collected data around job roles, which will help us to refine our strategy to ensure we work to develop appropriate CPD opportunities for our audience.

Feedback from attendees includes:

A true exemplar of an academic who cares about the suffering of humanity; Alison has contributed significantly, through her envied knowledge in the field of Language, to a better understanding of a baffling health complication of human's brain degeneration. The current chaotic world needs more of caring academics like her.
Viewer, Feeding Tube Withdrawal webinar
I have attended a number of sessions yesterday and today (6 in total). They all have the following in common:* Interesting, relevant and insightful topics and content* Excellent presenters who really “add value” to each topic with their knowledge of highly topical subjects* Excellent response to questions and/or comments* Well presented and ‘chaired’.
Attendee, Spring Online School
Thank you so much for all you are doing. I am really enjoying these talks, and having the recordings afterwards is like GOLD!!!
Attendee, Spring Online School

We are currently planning our free 2022 virtual CPD programme - news available early next year!

If you have any questions or queries, or if you would like to discuss a CPD programme for your organisation, please feel free to contact our friendly team:

Working across the University to adapt CPD courses during the COVID-19 pandemic - and looking ahead to further collaboration as part of sbarc | spark.

The CPD Unit's remit is to work across the University in collaboration with academics and professional services colleagues to support the development and delivery of innovative and strategic CPD opportunities. We are looking forward to moving into the University's new innovative sbarc | spark building alongside research units and local businesses, which will allow for closer collaborations with key organisations - it marks an exciting time for professional development at the University, despite the challenges of the past 18 months.

One positive that has emerged during the pandemic has been the need to innovate and explore new options in order to continue providing CPD opportunities during a time when many businesses will need to retrain staff to adapt to the new working world. One of the research units moving into the sbarc | spark building is DECIPHer (Development and Evaluation of Complex Interventions for Public Health Improvement), who responded quickly to convert a popular course to online provision when the pandemic hit.

DECIPHer's course runs annually as a 5-day face-to-face programme. When the implications of COVID-19 became clear, the CPD Unit worked swiftly to support the logistics of adapting the course to run online.

The course was extremely popular and was oversubscribed within a week of opening registrations, attracting an international audience with attendees from the UK, Ireland, Luxembourg, Japan and Australia and representation across various fields of public health and healthcare including mental health, physiotherapy, palliative care, global health, dental sciences and respiratory medicine.

The programme focused on current new developments and areas of expertise within DECIPHer, providing a combination of an introductory grounding in complexity and public health intervention with a deeper look at specialist topic areas of public involvement and new guidance for intervention adaptation.

When adapting the course for online delivery, consideration was given to all aspects of the learning experience, to ensure participants benefited from the high-quality teaching expected from this flagship programme. The 5-day course was adapted and condensed to 3 days, acknowledge the potential for screen fatigue. One-to-one appointments with course staff were introduced to provide time for individual in-person networking and support, which usually occurs over coffee and lunch breaks and in the spaces between delivery in traditional face-to-face courses.

Dr Jemma Hawkins, Senior Lecturer at the School of Social Sciences reflected:

When planning this version of the programme, we implemented several things to help overcome the challenges of delivering content online – choosing to deliver sessions via Microsoft Teams to maximise access for those working within government and the health and education system, using breakout rooms sparingly in place of usual group activities, and employing whole-group live interactive activities such as Mentimeter polls and word clouds.
Dr Jemma Hawkins Senior Lecturer

The online programme generated excellent feedback regarding the quality of the course content, delivery methods and individual consultations, with one participant commenting that ‘I really enjoyed it, the talks were excellent and the discussion stimulating and enriching’.

The CPD Unit’s Phil Swan, Business Development Manager for the College of Arts, Humanities and Social Sciences, said:

Across the University we’ve seen benefits of moving CPD short courses online, including attracting international audiences, as well as allowing for flexible delivery, adaptable learning, scalability and efficiency. As we begin to move out of the pandemic, we are hopeful that many of the benefits and lessons learned from online delivery will carry into future years with a more blended approach. The CPD Unit has supported DECIPHer with their short courses over several years and we are excited that we soon will be occupying the new | sbarc | spark building with them.
Dr Phil Swan Business Development Manager - College of Arts, Humanities and Social Sciences

Find out more

Visit DECIPHer’s website to learn more. DECIPHer is funded by Welsh Government through Health and Care Research Wales.

To read more about Professional Development opportunities at the University, please contact us at the CPD Unit:

We are pleased to announce two brand new CPD courses in web application security and machine learning with biomedical applications.

Web Application Security course

5-week course: starts 7 October 2021

This 5-week CPD training course is open for all software developers interested in improving their knowledge and practical skills in cyber security. The course focuses on web application security. In the course, we introduce participants to the key concepts of cyber security and discuss the importance of security in web applications.

The course will provide an overview of security vulnerabilities in web application and teach how to choose and implement appropriate security countermeasures. The course will provide practical, hands-on experience of conducting web application penetration testing and implementing a wide range of security countermeasures in web-applications.

Who it’s for

The course is designed for software developers and web application developers, computer scientist and IT experts who are interested in improving their web application security knowledge and skills.

FREE Taster: Maching learning with biomedical applications

1-hour live webinar: 9 December 2021

The immune system is one of the most complex networks of different organs, cells and proteins that protect the body from illness. Understanding of these complexities are essential in preventing and proposing novel therapies for a variety of diseases. Advances in high-throughput experimental techniques have increased the availability of immunological datasets from proteomic and transcriptomic applications, such as single-cell RNA-sequencing or developing drug targets and vaccine candidates.

In this webinar we will

  • critically review recent technical and analytical advances to evaluate immune responses following viral infection and cancer.
  • Look at strengths and weaknesses of genomic and transcriptomic profiling technologies and common machine learning methods. In particular, to gain insight into cellular heterogeneity
  • focus on recent developments in single-cell technology and analysis. The increase in the number of single cells per experiment (thousands or even millions), pose new data science problems. We will outline challenges and formulate motivating research questions that will be essential for the progression of this field.

Who it's for

This webinar is suitable for people with an interest in data-driven methods and their application in immunology. It will also be suitable for those who are interested in machine learning technological advances.

This webinar is free to attend but you need to register for your place.

Contact us

If you'd like more information about these or any other professional development courses, including how we can help your organisation with bespoke training opportunities, please contact our friendly team:

The School of Medicine’s Critical Care team has delivered a CPD online course on the rehabilitation of the critically ill, gaining excellent feedback from attendees.

The first in a new suite of Critical Care CPD courses took place in June, providing the multidisciplinary cohort with vital additional skills and knowledge in caring for patients recovering from critical illness. The course was devised during the initial phase of the COVID-19 pandemic. HEIW and Cardiff University identified the need to upskill both critical care and non-critical care staff in Wales at a time when primary healthcare workers were dealing with an increase in critically ill patients, caused by COVID-19.

This was a self-directed learning course, delivered online and designed to fit in with delegates’ demanding work commitments, which have been even more challenging during the pandemic. Learning materials were available for one week, allowing delegates to access their learning flexibly. There was online support from the Critical Care delivery team throughout the week, and discussion forums were used so that attendees could ask questions and interact with both the course team and their fellow delegates.

Donna Crimmins, Nurse Manager Complete Care, Cardiff and Vale UHB commented:

I thoroughly enjoyed this course; I have learnt a lot and have been doing this a long time. Content was extremely interesting and useful; a very well delivered course. Anybody new to critical care should do this course.
Donna Crimmins, Nurse Manager, Critical Care, Cardiff and Vale UHB

Thirty-one healthcare workers took part, including nurses, physiotherapists and occupational therapists, generating interesting conversations from professionals with a wide variety of skills and healthcare backgrounds. 100% of delegates rated the course as excellent or good, and 100% also told us the course content would make a positive difference to their day to day roles. 60% of respondents are interested in taking their professional development further, whether undertaking the Critical Care MSc, standalone modules from the MSc or attending the other Critical Care courses in the series.

Sharon Norman, Programme Lead for the MSc Critical Care reflected:

Rehabilitation of the critically ill patient is not an afterthought and should begin early in the patient’s critical care journey. In a time where multidisciplinary critical care staff, new and old, join forces to provide a multidisciplinary approach to critical care for seriously ill patients, it is important to remember that critical illness has a long-term effect for patients as they recover. This CPD module offers the opportunity to understand and reflect on current practices, explore innovative management theories and ensure the patient is at the heart of evidence-based practice.
Sharon Norman Lecturer

The remaining two courses in the series are introductions to Sepsis and Organ Donation. These are open for bookings and will run in September and October 2021.

Following the positive feedback received from the first cohort, the Critical Care team are now exploring splitting the Rehabilitation of the Critically Ill programme into two separate courses, each run over one week. This would allow for greater depth of learning and increased understanding of this vital subject.

Contact us

If you would like more information about the MSc in Critical Care, or the modules available to study on a standalone basis, visit the course page, or feel free to contact us. Bookings are now open for the short courses on Sepsis and Organ Donation.