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Communication tools for palliative care and end of life (2 days)

Effective communication skills are a fundamental part of health and social care professionals’ delivery of palliative and end of life care. This course will facilitate learning, understanding and practical application of a comprehensive set of communication tools to help with all conversations.

This course will be delivered face to face to enable greater understanding and reflection on face to face communication skills.

This course runs for 2 days and we would recommend delegates attend the full programme, but it is possible to attend either day 1 or day 2 only. The fee for each single day is £175.

Day 1 only

Day 2 only

Your trainer will be Fiona Rawlinson.

No upcoming dates available

There are currently no upcoming dates available for this course, but you can . We will be in touch when a new course date is scheduled.

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Thank you

You have successfully registered your interest in this course. We will be in touch if new dates become available.

Who it’s for

Suitable for all health and social care professionals across adult and paediatric care.  We aim for an integrated multi-professional multi-discipline approach to enhance team working and understanding between health care professionals across different teams. There is always an emphasis on keeping the patient central to treatment and management decisions.

Day 2 of this course is also suitable for pathologists.

Students are entitled to a discount (2 day course fee: £210, fee per single day: £125); please contact us for more information.

What you’ll learn

This 2-day face to face course will facilitate learning, understanding and practical application of a comprehensive set of communication tools to help with all conversations.

The ‘Cardiff 6 point toolkit’, a collection of effective communication skills’ tools is central to the teaching and provides opportunity for recognisable scholarship and academic output from the courses.  Using the Cardiff 6 point toolkit as a basis for teaching enables us to demonstrate the tools in all the different types of consultation that may occur in palliative and end of life care.

Topics covered

In Day 1 we will cover:

  • basic communication techniques and using the Cardiff 6 point toolkit
  • breaking bad news

In Day 2 we will cover:

  • managing uncertainty
  • managing the emotional response to life limiting illness i.e. anger, denial and collusion
  • starting sensitive conversations about plans for future care and death

How you will learn

We will use a combination of a large group session, an interactive demonstration and small group work practising and reflecting on skills. All the group work will be sensitively facilitated by experienced facilitators. We will ask you to reflect on the impact the sessions will have on your day to day practice at the time and by questionnaire 6 weeks after the teaching.


Delegates will benefit from increased knowledge and confidence in their communication skills when caring for patients with palliative care needs. Reflection on communication skills strategies and ethical frameworks underlying practice will enhance performance and the session of improving an aspect of palliative care delivery within the team or setting will benefit clinical services.

This popular Masters level short CPD course is returning for 2023