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Excellent customer feedback

31 August 2021


At the CPD Unit, we pride ourselves on providing excellent customer service, and we constantly strive to improve.

We are proud to hold the Customer Service Excellence® standard. Our customer charter sets out what you can expect from us.

Customer Service Excellence

We've been rewarded with some lovely feedback over the last few months, both from colleagues within the University and customers taking part in CPD activities. Here's a selection of some of the comments:

Thank you so much for all your work - we couldn’t have done this without you and you will never know how much support you have provided - you have been amazing. In addition, Phil [Business Development Manager} has been the man who has made it happen, always knowing where to find an answer and the expert on the actual system - we really couldn’t have done it without you!
Cardiff University colleague

Thanks so much to all of you for going well above and beyond this morning. It all felt very positive and hopefully we can develop a workable programme for 2020/21.

Dear Charlotte (Business Development Manager] and Mukta {Administrative Assistant], Honestly I can’t thank you enough you have been such a great help with organising this.
Cardiff University colleague

Just wanted to say that it was a pleasure to help, the systems you set up made it easy, and I would always be happy to do it again.
Cardiff University volunteer - Covid-19 support project

If you would like to explore how we could work with your business to develop professional development training for your organisation, please contact our friendly team:

Continuing Professional Development Unit

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