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Improving how healthcare employees raise concerns

We are helping develop and implement approaches that support healthcare organisations and policy makers to best enable staff to raise and respond to workplace concerns.

We need better ways for healthcare employees to raise and respond to concerns. For example, across the UK the acts of speaking-up and responding to the concerns of staff remain one of the biggest challenges confronting the NHS. The Health Select Committee described the failure to listen to and protect staff who raise concerns as a “stain” on the reputation of the NHS. We are working towards improving employee experiences of raising and responding to concerns and ultimately improving patient care and staff wellbeing.

Helping healthcare employees to raise concerns about workplace issues

Funding from a variety of sources (Older People’s Commissioner for Wales, General Nursing Council Trust and National Institute for Health Research) and collaboration with local health boards in NHS Wales and policy makers in Wales and England enable us to carry out fundamental research and development projects. For example, implementing more clarity and structure for the processes of raising and responding to concerns and developing appropriate (in terms of tone and content) reading and visual materials to guide those who speak-up or respond to concerns.

Our impact

We are working towards improving employee experiences of raising and responding to concerns and ultimately improving patient care and staff wellbeing.


Meet our experts

Professor Aled Jones

Professor Aled Jones

Professor: Patient Safety & Healthcare Quality; Research Theme Lead - OSDO (Co-Lead)

Welsh speaking
Email:
jonesa97@cardiff.ac.uk
Telephone:
+44 (0)29 206 88570
Professor Daniel Kelly

Professor Daniel Kelly

Royal College of Nursing Chair of Nursing Research

Email:
kellydm@cardiff.ac.uk