Improving how healthcare employees raise concerns
We are helping develop and implement approaches that support healthcare organisations and policy makers to best enable staff to raise and respond to workplace concerns.
We need better ways for healthcare employees to raise and respond to concerns. For example, across the UK the acts of speaking-up and responding to the concerns of staff remain one of the biggest challenges confronting the NHS. The Health Select Committee described the failure to listen to and protect staff who raise concerns as a “stain” on the reputation of the NHS. We are working towards improving employee experiences of raising and responding to concerns and ultimately improving patient care and staff wellbeing.
Helping healthcare employees to raise concerns about workplace issues
Funding from a variety of sources (Older People’s Commissioner for Wales, General Nursing Council Trust and National Institute for Health Research) and collaboration with local health boards in NHS Wales and policy makers in Wales and England enable us to carry out fundamental research and development projects. For example, implementing more clarity and structure for the processes of raising and responding to concerns and developing appropriate (in terms of tone and content) reading and visual materials to guide those who speak-up or respond to concerns.
We are working towards improving employee experiences of raising and responding to concerns and ultimately improving patient care and staff wellbeing.
Meet our experts
Professor: Patient Safety & Healthcare Quality; Research Theme Lead - OSDO (Co-Lead)
- Welsh speaking
- +44 (0)29 206 88570
- Rauwolf, P. and Jones, A. 2019. Exploring the utility of internal whistleblowing in healthcare via agent-based models. BMJ Open 9 (1), pp.-. e021705. (10.1136/bmjopen-2018-021705)
- Kelly, D. , Lankshear, A. and Jones, A. 2016. Stress and resilience in a post-Francis world - a qualitative study of executive nurse directors. Journal of Advanced Nursing 72 (12), pp.3160-3168. (10.1111/jan.13086)
- Jones, A. , Lankshear, A. and Kelly, D. 2016. Giving voice to quality and safety matters at board level: a qualitative study of the experiences of executive nurses working in England and Wales. International Journal of Nursing Studies 59 , pp.169-176. (10.1016/j.ijnurstu.2016.04.007)
- Jones, A. 2016. The role of employee whistleblowing and raising concerns in an organizational learning culture - elusive and laudable? Comment on “cultures of silence and cultures of voice: the role of whistleblowing in healthcare organisations”. International Journal of Health Policy and Management 5 (1), pp.67-69. (10.15171/ijhpm.2015.182)
- Jones, A. and Kelly, D. 2014. Whistle-blowing and workplace culture in older peoples' care: qualitative insights from the healthcare and social care workforce. Sociology of Health and Illness 36 (7), pp.986-1002. (10.1111/1467-9566.12137)
This research was made possible through our close partnership with and support from: