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Professor Pauline Found

Professor Pauline Found

Professor of Lean Operations Management

Cardiff Business School

Email:
foundp@cardiff.ac.uk
Location:
C28, Aberconway Building, Colum Road, Cathays, Cardiff, CF10 3EU

I am currently Professor of Lean Operations Management at the University of Buckingham and Senior Research Fellow at Cardiff University Panalpina Research Centre (PARC). I am a Fellow of the Chartered Institute of Logistics and Transport (FCILT) and a Member of the American Society of Quality (ASQ). I hold a PhD, MBA, BSc (Hons), BA and a PgD in Environmental Management.

Previously, I was a Senior Research Fellow at the Cardiff University Lean Enterprise Research Centre (LERC), where I was part of the Cardiff University Innovative Manufacturing Research Centre (IMRC). My research on sustainable change was awarded the Shingo Research Award in recognition of an Outstanding Contribution to Knowledge in the field of Operational Excellence for my book Staying Lean: Thriving not just surviving that introduced the Lean Iceberg Model of Sustainable Change. I am the author of numerous books and papers on Lean and I was President of the International POMS (Production and Operations Management Society) College of Behavior 2009-2011.

Education

MBA, Cardiff University, 2006 (Distinction)

Major: Supply Chain Management

PhD, University of Bristol, 1990

Major: Hydrogeology and Remote Sensing

Dip. Env. Man, Cardiff University, 1985

B.Sc (Hons), Cardiff University, 1984 (2:1)

Major: Geology

BA, Open University, 1983

Major: Science and Technology

Employment History

Academic

Senior Research fellow, Cardiff University (2018 - )

Professor of Lean Operations Management, University of Buckingham (2015 - )

Senior Lecturer in Operations Management and Lean, University of Buckingham (2014 - 2015)

Senior Lecturer in Supply Chain Management, University of South Wales (2013 – 2014)

Senior Research Fellow, Cardiff University (2004-2013)

External Examiner, Swansea University (2014-2018)

External Examiner Open University (2016 -)

Following the successful defence of my PhD at the University of Bristol in 1989 I spent 15 years in industry, returning to academia in 2004 as Senior Research Associate in Cardiff University.

From 2004 until 2007 I worked on the SUCCESS project on Sustainable Change as part of the Cardiff University Innovative Manufacturing Research Centre. This research culminated in the Shingo Research Award in recognition of an Outstanding Contribution to Knowledge in the field of Operational Excellence for the book Staying Lean: Thriving not just surviving that introduced the Lean Iceberg Model of Sustainable Change. In 2006 I graduated with a distinction in an MBA in Supply Chain Management following a dissertation in packaging supply chains to FMCG. From 2007 - 2012 I was employed as a Senior Research Fellow in the Lean Enterprise Research Centre and worked on a number of research projects including PREMADE, a digital lean manufacturing project in aerospace design and build. Working with Bombardier Aerospace in Belfast and colleagues from LERC we put in a flow system that won a Bombardier Gold Award for innovation and conducted scoping studies to determine a Design for Lean framework for Airbus UK as part of the Next Generation Composite Wings project. I was also a module co-ordinator on the MSc in Lean Operations and successfully supervised a number of MBA, MSc students and PhD students. In 2013 I was made Knowledge Transfer Manager for the Centre for Advanced Manufacturing at Cardiff University. On leaving Cardiff University in 2013 I was Senior Lecturer on an ESF funded work-based learning project at University of South Wales (2013-2014) and managed a work-based learning Supply Chain Management programme for 60 students at Tata Steel.

From February 2014 – September 2015 I was employed as Senior Lecturer in Operations and Lean at University of Buckingham and, since September 2015, as Professor of Lean Operations Management where I designed and developed a new MSc in Continuous Improvement in Public Services that was approved by QAA and accredited to the Institute of Continuous Improvement in Public Services (ICiPS). This launched in 2015 followed by a Professional Doctorate, in Operational Excellence programme that I designed and launched in January 2016. I am currently supervising 11 dissertation students and 12 PhD students.

In 2016 I designed an launched a new e-learning, work-based learning BSc in Operational Excellence. This has been developed from scratch and designed as a truly interactive e-learning programme and attracted 25 students from launch. During the design and development, I acquired skills in creating e-learning at undergraduate level which would be appropriate as part of a Degree Apprenticeship programme in Business.

I have developed and delivered executive education on public and bespoke short courses from shop floor to senior executive levels aligned to Lean Competency System (LCS) accreditation, including HMRC and MOJ. I have also designed and delivered an ILM accredited Level 7 Certificate to MoJ in 2017.

I have an international reputation and have authored numerous academic journal papers, including a 4* paper for the International Journal of Production and Operations Management. I was elected as President of the International Society of Production and Operations Management, College of Behavior 2009-2011 and I now serve on the Award Committee of the prestigious Martin K. Starr Award and the Nominations Committee for POMS.

Professional

Factory Services Manager, Imperial Tobacco (2002 – 2004)

Purchasing and Planning Manager, Imperial Tobacco (1997 – 2002)

IT Section Leader, Imperial Tobacco (1993 – 1997)

Computer Specialist, Imperial Tobacco (1991 – 1993)

Senior Research Analyst, BP (1989 – 1991)

During the period 1991-1997 I was responsible for implementing and managing the corporate ERP system and computer network to support it. From 1997 – 2004 I was appointed to the Senior Management team responsible for the purchasing, planning and logistics departments with responsibility for the new packaging development and supply to meet EU packaging regulations covering printed cartons, corrugated, films, boxes and tins to FMCG. From 2002 -2004 I also assumed responsibility for quality, technical and HR in addition to purchasing, planning and logistics. In this role I had responsibility for training and also for implementing and managing the corporate EMS and QMS systems to ISO 14001:2004 and ISO 9001:2000 accreditations and managed a multi-million pound budget.

Prior to my employment at Imperial Tobacco I was a senior research analyst at BP Research Centre focussing on oil exploration and managed two major remote sensing and GIS projects.

Professional Membership

Fellow of the Chartered Institute of Logistics and Transport

Member of American Society of Quality

President of the College of Human Behaviour in Operations Manager, a College of Production and Operations Management Society (POMS 2009-11)

Member of the College of Humanitarian Operations and Crisis Management, a college of Production and Operations Management Society (POMS)

Member of the College of Supply Chain Management, a College of Production and Operations Management Society (POMS)

2019

2018

2017

2016

2015

2014

2013

2012

2011

2010

2009

2008

  • Egbunike, O.et al. 2008. Are capsule pipelines a pipe dream? A critical review. Presented at: Logistics Research Network Annual Conference, Liverpool, UK, 10-12 September 2008.
  • Hines, P. A.et al. 2008. Staying lean: thriving, not just surviving. Project Report. Cardiff: Lean Enterprise Research Centre, Cardiff University.
  • Darlington, J. S., Francis, M. and Found, P. 2008. Flow accounting in application: big picture financial mapping in the aerospace industry. Presented at: 13th International Symposium on Logistics (ISL 2008) Integrating the Global Supply Chain, Bangkok, Thailand, 6-8 July 2008 Presented at Pawar, K. S., Lalwani, C. S. and Banomyong, Y. eds.Integrating the global supply chain: 13th International Sympsoium on Logistics (ISL 2008); Bangkok, Thailand, 6 - 8 July 2008 [...] Proceedings of the 13th International Symposium on Logistics (ISL 2008). Nottingham: Nottingham University Business School pp. 62-68.
  • Darlington, J. S., Francis, M. and Found, P. 2008. Flow accounting: effective performance assessment for the lean enterprise. Presented at: 13th International Symposium on Logistics (ISL 2008), Bangkok, Thailand, 6-8 July 2008 Presented at Pawar, S., Lalwani, C. S. and Banomyong, R. eds.Integrating the global supply chain : 13th International Sympsoium on Logistics (ISL 2008); Bangkok, Thailand, 6 - 8 July 2008 [...] Proceedings of the 13th International Symposium on Logistics (ISL 2008). Nottingham: Nottingham University Business School pp. 53-61.

2007

2006

2005

  • Hines, P., Francis, M. and Found, P. 2005. A framework for lean product lifecycle management. Presented at: 11th International Conference on Concurrent Enterprising: Integrating Engineering of Products, Services and Organisations, Munich, Germany, 20-22 June 2005ICE2005: the 11th International Conference on Concurrent Enterprising : Integrated Engineering of Products, Services and Organisations, Munich, Germany, 20-22 June 2005. Nottingham: University of Nottingham, Centre for Concurrent Enterprising pp. 389-397.

I am currently researching and developing inventory and production management in the Panalpina Research Centre.

During my time at LERC I was involved in a range of research projects including PREMADE, a digital lean manufacturing project in aerospace design and development. This involved working with Bombardier Aerospace in Belfast and colleagues from LERC the team put in a flow system that won a Bombardier Gold Award for innovation. Also in aerospace I conducted scoping studies to determine a Design for Lean framework for Airbus UK as part of the Next Generation Composite Wings project. Since then I was involved in a range of research, knowledge transfer, engagement and executive education projects and initiatives, as well as writing books and papers on Lean.

My research interests include Industry 4.0, Lean Operations, Supply Chain Management and Human Factors and I was President of the International POMS (Production and Operations Management Society) College of Behavior 2009-2011.

Areas of expertise

External profiles