Dr Andrew Carson-Stevens

Biography

Education and qualifications

• 2019: Value Measurement for Health Care, Harvard Business School Executive Education, Boston USA
• 2018: Member of the Royal College of General Practitioners
• 2017: Doctor of Philosophy, Generating learning from patient safety incident reports from general practice, Cardiff University, UK
• 2014: Improvement Advisor Professional Development Program, Institute for Healthcare Improvement, Cambridge, USA
• 2011: Leading Innovation in Health Care & Education, Harvard Macy Institute, Harvard University, Boston, USA
• 2010: Master of Philosophy (Medical Education), Cardiff University, Cardiff, UK
• 2010: MB BCh, University of Wales College of Medicine, Cardiff, UK
• 2007: BSc (1st Class Hons, Public Health), University of Wales, Cardiff, UK

Honours and awards

Awards

• Health and Social Care Research Partnership Award with Industry (co-recipient) for the Oxford / Astrazeneca COVID-19 Vaccine Trial in Wales awarded by MediWales, 2020 
• Awarded 'ISQua expert' status by the The International Society for Quality in Healthcare (ISQua), 2018
• Public Involvement Achievement Award – Runner-up, Health and Care Research Wales, 2018
• Honorary Membership of The Faculty of Public Health, 2017
• Best Research Team Award (Primary and Emergency Care Research Centre), School of Medicine, Cardiff University, 2017
• Royal College of General Practitioners 'Spotlight Award', 2016
• International Visiting Peter Wall Scholar, Institute of Advanced Studies, University of British Columbia, 2016/17
• Health Service Journal Rising Star Award, 2015
• Churchill Fellow, Winston Churchill Memorial Trust, 2013–2015
• Innovation and Engagement Award, School of Medicine Cardiff University, 2013
• NHS Wales Award (co-recipient) for Promoting Clinical Research and Application to Practice, 2012
• Permanente Journal Health Services Award, 2012
• Gold Award Winner, Worshipful Livery Company of Wales, 2010

Peer esteem

International

• Member of the WHO Expert Consultation on Monitoring and Reporting on Global Patient Safety Action Plan 2021-2030, November 2021 –
• Member of the Expert Advisory Group on measurement, WHO Global Patient Safety Action Plan (2020-2030), July – August 2020
• Member of the Taskforce for drafting and reviewing the WHO Global Patient Safety Action Plan (2020-2030), June 2020 –
• Invited speaker and co-chair of working group for 'Measurement, reporting, learning and surveillance', Global Consultation – A Decade of Patient Safety 2020-2030: Formulating the Global Patient Safety Action Plan, World Health Organization, Geneva, Switzerland, February 2020
• International project grant reviewer, Health Research Council, New Zealand, January 2020
• Member of International Research Advisory Panel, Centre for Research Excellence for Indigenous Health Care Equity funded by the Australian Government's National Health and Medical Research Council (NHMRC) Centre for Research Excellence, January 2020
• Member of international expert advisory group, WHO Patient Safety Meeting on Global Knowledge Sharing, Florence, Italy, December 2019
• Grant reviewer, Health Research Board, Ireland, October 2019 –
• Member (Welsh Government's representative) of International Working Party, OECD Patient Reported Indicator Surveys (PaRiS) programme. Organisation for Economic Co-operation and Development (OECD), Paris, France, May 2019 –
• Member of International Working Group, OECD Patient-reported Experiences of Safety project. OECD, Paris, France, February 2019 – 
• Keynote speaker, Queen's University Health Quality Research Forum, Kingston, ON, Canada, May 2019
• Invited member of international implementation group, WHO Medication Safety Challenge, World Health Organization, Geneva, Switzerland, November 2018
• Invited speaker, WHO Ministerial Summit on Patient Safety, Tokyo, Japan, April 2018
• ISQua expert, The International Society for Quality in Healthcare, March 2018
• Invited speaker, WHO Patient Safety Expert Meeting on Global Knowledge Sharing, Florence, Italy, November 2017
• Member of international research advisory board, Harnessing systems science to build an effective and efficient health system programme grant, NHMRC, Australia, July 2017 –
• Guest lecturer, Harvard T. H. Chan School of Public Health, Harvard University, Boston, USA, January 2017
• Member, World Health Organization Patient Safety Incident Reporting System Guideline Review Group, Geneva, Switzerland, November 2016
• Invited member, WHO Global Consultation `Setting Priorities for Global Patient Safety', Florence, Italy, September 2016
• External assessor, European Commission-appointed assessor, "Improvement Science Training for European Healthcare Workers (ISTEW)" programme (Funder: The European Lifelong Learning Erasmus programme for multilateral project), 2014-2015
• UK and Ireland Faculty Lead, IHI Open School, Institute for Healthcare Improvement, Boston, USA, 2012-2016

National

• Member, Health Service Research Wales Expert Reference Group, Health and Care Research Wales, August 2021–
• Member, Long COVID in Children Expert Group, NIHR, August 2021
• Member, Long COVID (non-hospitalised patients) research funding panel, NIHR, June 2021
• Member, COVID-19 Understanding and Eliminating COVID-19 Trials Implementation Panel (CUE-TIP), April 2021 - present
• Member, Wales COVID-19 Vaccine Research Delivery Group, July 2020 –
• Member, Urgent Public Health Group (COVID-19), NIHR / DHSC / CMOs, March 2020 – 2021
• Invited speaker, 30th Conference of the European Wound Management Association, London UK, May 2020
• Invited plenary, 'Learning from patient safety incidents in primary care: the pros, the challenges and opportunities ahead', Inquests, Indemnity and Incidents in Primary Care, Royal Society of Medicine, London, UK, April 2020
• Keynote speaker, 999 EMS Research Forum, Brighton, UK, March 2020
• Invited speaker, Marie Curie Out of Hours Palliative and End of Life Care Workshop, London UK, January 2020
• Invited expert advisor to NIHR panel, National Institute for Health Research Policy Programme, December 2019
• Invited workshop and 'Dragon's Den Judge', 9th Annual Patient Safety Trainees and Students Day, Royal Society of Medicine, London, UK, November 2019
• Grant reviewer for Medical Research Council, Clinical Research Fellowship, London, UK, November 2019
• Appointed member of the Advanced Disease and End of Life Care Workstream, Living With and Beyond Cancer Group, National Cancer Research Institute (NCRI), London, UK, November 2019 –
• Scientific advisory committee (evaluation), Advancing Quality Alliance (AQuA), Manchester, UK, September 2019
• Programme grant reviewer, NIHR Programme Grants for Applied Research, UK, September 2019
• Grant reviewer, NIHR Health Services and Delivery Research, February 2019
• Peer reviewer, NHS Innovation Accelerator Fellowships, November 2018
• Scientific advisor to NHS Education for Scotland, Patient Safety and Quality Improvement Research and Educational Development, Scotland, UK, April 2018 –  
• Invited participant, International Symposium on Safety Investigation in Healthcare, organised by the Healthcare Safety Investigation Branch (England), March 2018
• Invited member, Reducing Medicines Related Harm in NHS Wales Working Group, Welsh Government, Wales, UK, November 2017 –
• Keynote speaker, National Association of Educators in Practice, UK, March 2015

Professional memberships

• Member, Royal College of General Practitioners (2018–)
• Fellow, Royal Society of Arts (2018–)
• Member, Q initiative, Health Foundation (2017–)
• Member, European Public Health Association (2017–)
• Honorary Member, UK Faculty of Public Health (2017–)
• Associate Member, Royal College of General Practitioners (2012–8)
• Registered medical practitioner, General Medical Council (2010–)

Academic positions

• 2019 – present: Adjunct Professor, Queen's University, Kingston, ON, Canada
• 2016 – present: Honorary Professor, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia
• 2015 – 2018: Visiting Chair (Professor) of Healthcare Improvement and Leadership, Department of Family Practice, University of British Columbia
• 2015 – present: Patient Safety Research Lead, Primary and Emergency Care Research Centre, Wales
• 2012 – 2018: Wales Clinical Academic Training Lectureship (Clinical Lecturer), Cardiff University
• 2010 – 2012: Clinical Fellow, Cochrane Institute of Public Health, Cardiff University

Speaking engagements

INVITED PRESENTATIONS 

a). International (since 2015) 

• 11/2021 Maximising opportunities to learn from unsafe primary care. [Invited plenary] 13th International Congress of Pharmaceutical Sciences. São Paulo, Brazil. 
• 12/2020 Incidence, nature and causes of avoidable significant harm in primary care in England: retrospective case note review [online]. Queen's University, Canada.
• 07/2020 Patient safety research during COVID-19 [online]. Australian Digital Health Agency, Australian Government.
• 02/2020 BIG DATA meets patient safety. PyCon. Windhoek, Namibia.  
• 08/2019 Piecing together healthcare’s data jigsaw puzzle for data-driven healthcare improvement. Healthcare Quality Exchange [online]. Queen's University. Kingston, Ontario. 
• 06/2019 Value-Based Health Care across the NHS in Wales. 2nd Meeting of the Working Party for the OECD Patient Reported Indicator Surveys. Paris, France.
• 06/2019 Patient safety research in Wales – making the most of data we already have. School of Public Health, University of Zambia. Lusaka, Zambia. 
• 05/2019 Maximising learning from unsafe care. Queen's University Health Quality Research Forum, Kingston, ON, Canada.
• 05/2019 Investigating unsafe primary care. Department of Family Practice Grand Rounds, Queen's University, Kingston, ON, Canada. 
• 05/2019 Navigating the Black Hole of Patient Safety Incident Reporting. Anaesthetic Grand Rounds, Kingston General Hospital, Kingston, ON, Canada. 
• 04/2018 Sources of unsafe care for older adults: lessons from a National Reporting and Learning System. WHO Global Ministerial Summit on Patient Safety. Tokyo, Japan.
• 11/2017 Methodological advances to analyse patient safety incident reports. WHO Patient Safety Expert Group. Florence, Italy.
• 11/2017 Recommendations for learning from incident reports. 12th Forum Risk Management in Sanità. Florence, Italy.
• 10/2017 Safety standards for digital health services – learning from a shared international perspective. ISQua Scientific Meeting on Quality and Safety in Healthcare. London, UK.
• 06/2017 Masterclass – the basics of quality improvement in healthcare. Delivered as faculty for the Institute for Healthcare Improvement. University of British Columbia. Vancouver, Canada.
• 01/2017 Generating hypotheses to improve healthcare from patient safety data. Epidemiologic methods to improve patient safety course, Harvard Chan School of Public Health. Boston, USA.
• 07/2016 Ask One Question to Learn and Act on What Matters to Patients. Institute for Patient- and Family-Centred Care 7th International Conference. New York City, USA.
• 04/2016 Mobilising rising leaders to improve care. International Forum on Quality and Safety in healthcare. Gothenburg, Sweden.
• 10/2015 System diagnostics for enhanced quality improvement. Menzies School of Public Health. Workshop. Brisbane, Australia.
• 10/2015 Improving primary care safety. Better Patient Safety Program. Victoria Risk Management and Insurance. Victoria, Australia.
• 10/2015 Improving medication safety by utilising the insights of frontline practitioners. University of Sydney. Sydney, Australia.
• 09/2015 Generating learning about patient safety in general practice – implications for policy and practice. Macquarie University. Sydney, Australia.
• 09/2015 Patient safety in primary care. Australian Commission on Safety and Quality in Health Care. Sydney, Australia.
• 08/2015 IHI Open School Student Organizing Leadership Academy. Institute for Healthcare Improvement. Cambridge, USA.
• 03/2015 Using incident report data to improve paediatric safety. Institute for Professionalism & Ethical Practice, Boston Children’s Hospital. Boston, USA.
• 03/2015 Improving safety by maximising participation in quality improvement – summarising analysis of incidents using driver diagrams. Institute for Healthcare Improvement. Cambridge, USA.
• 02/2015 Improving the quality of ‘x’. British Columbia Family Practice Scientific Meeting. University of British Columbia. Vancouver, Canada.

b). National (since 2017 – full list available on request)

• 12/2020 Investigating and learning from unsafe care in complex systems. North Wales Centre for Primary Care Research, Bangor University, UK [online]
• 10/2020 OECD Patient Reported Indicator Survey (PaRIS) programme. Value in Health Week, NHS Wales, UK [online].
• 06/2019 Collaboration between academic leaders in primary and emergency care and research and development departments across Wales. R&D Directors Meeting. Welsh Government, Cardiff, UK.
• 01/2019 Measuring significant avoidable harm in general practice. National Quality Safety Forum Meeting. Welsh Government, Cardiff, UK. 
• 01/2019 Navigating the black hole of patient safety incident reporting. Department of Pharmacy, University of Nottingham. Nottingham, UK. 
• 05/2018 Primary Care Safety Data – What is out there and how do we use it? 1000 Lives learning event. Cardiff, UK.
• 03/2018 Service improvement in palliative care and supportive services. APM Supportive and Palliative Care conference. Bournemouth, UK.
• 02/2018 Methods for improving patient safety in general practice. Royal College of General Practitioners (Regional Faculty event). Birmingham, UK.
• 01/2018 Quality improvement in patient safety. Royal College of General Practitioners (Regional Faculty event). Glasgow, UK.
• 10/2017 Learning from patient safety incidents in practice. Royal College of General Practitioners Annual Conference. Liverpool, UK.
• 10/2017 Epidemiology of patient safety in primary care. 1000 Lives Primary Care Expert Reference Group. Wales, UK.
• 10/2017 Wales leading patient safety research for the world. Primary and Emergency Care Research Annual Conference. Swansea, UK.
• 06/2017 Realising a data-driven healthcare improvement agenda for NHS Wales. All Wales Therapeutic and Toxicology Centre Annual Conference. Cardiff, UK.
• 05/2017 Entering the Premier League – Research in Acute Medicine. Society for Acute Medicine Spring Meeting. Cardiff, UK.
• 04/2017 Realising quality improvement in primary care. One day workshop for the Improving Patient Safety in Primary Care programme organised by 1000 Lives. Cardiff, UK.
• 03/2017 Improving patient safety in primary care. Designed and delivered a one day workshop for the Improving Patient Safety in Primary Care programme organised by the Royal College of General Practice. Liverpool and London, UK.

SCIENTIFIC MODERATION AT MEETINGS 

a). International 

• 12/2016 Patient Safety Incident Report Expert Meeting. World Health Organization. Geneva, Switzerland.
• 09/2016 World Health Organization Global Consultation for “Setting Priorities for Global Patient Safety”. Florence, Italy.

Committees and reviewing

National

• Prioritisation Oversight Committee, NIHR / Health and Care Research Wales – RfPPB (2020–) and Health Research Awards (2020–)
• Grant / final report reviewer for: National Institute for Health Research – HS&DR (2015-); NIHR Policy Research Programme (2019–), Health Foundation (2017–), NIHR Programme grants for Applied Research (2018-); NHS Innovation Accelerator Awards (2018–); Medical Research Council (2019-); NIHR Advanced Fellowships (2020–)
• Invited expert, Funding Committee of the National Institute for Health Research Policy Research Programme (2019)
• Member, Advanced Disease and End of Life Care workstream, Living With and Beyond Cancer Group, National Cancer Research Institute (NCRI), London, UK (2019-)
• Member, Salford Integrated Care Organisation Evaluation Panel, Advancing Quality Alliance (AQuA) (2019-)
• Scientific advisor, Patient Safety and Quality Improvement Research and Educational Development, NHS Education for Scotland (2018-)
• Member, College of Assessors for Innovating for Improvement and Scaling Up Improvement grants, Health Foundation (2017-)
• Member, Primary Care Safety Expert Group, 1000 Lives Improvement Service, Public Health Wales (2017-)
• Member, Reducing Medicines Related Harm in NHS Wales Working Group, Welsh Government (2017-)
• Executive Management Committee, PRIME Centre Wales (2015-) and co-Chair of PRIME Annual Meeting (2021)

International

• Peer reviewer for 3* and 4* journals e.g. The Lancet, BMC Medicine, BMJ Quality and Safety. 
• Guest Academic Editor, PLOS Medicine (2020)
• Grant reviewer, Health Research Board, Ireland (2019), Health Research Board, New Zealand (2020), Swiss National Science Foundation (2020).
• International Research Advisory Panel, Centre for Research Excellence for Indigenous Health Care Equity funded by the Australian Government's National Health and Medical Research Council (NHMRC) Centre for Research Excellence, Sydney. CI: Prof Ross Bailie. (2020-)
• Member, Working Party for the OECD Patient Reported Indicator Surveys (PaRIS) programme. Organisation for Economic Co-operation and Development. Paris, France. (2019-)
• Member, Working Group for the OECD Patient Reported Safety Outcomes programme. Organisation for Economic Co-operation and Development. Paris, France. (2019-)
• Expert advisory group, WHO Global Knowledge Sharing Platform for Patient Safety (1st meeting 2017, 2nd meeting 2019) 
• International scientific advisory board, "Care Track Aged: appropriate care delivered to Australians living in residential aged care." Project No. 1143223 awarded by the National Health and Medical Research Council to Macquarie University, Sydney. CI: Prof Jeffrey Braithwaite. (2018-)
• International scientific advisory board, “Harnessing systems science to build an effective and efficient health system” programme grant ($10.75 million) awarded by the National Health and Medical Research Council to Macquarie University, Sydney. CI: Prof Jeffrey Braithwaite. (2017-)
• Editorial advisory board, BMJ Open Quality (2017-)
• Institute for Healthcare Improvement Scientific Symposium Advisory Board Member (2013)
• Coordinating member, World Health Organization Safer Primary Care Expert Group, (2012-)

Publications

• Date
• Type
• Selected

Teaching

Overview of educational scholarship

I have made significant contributions to the pedagogy of patient safety and the improvement of professional practice. I have taught quality improvement in Europe, Canada, USA and Australia, and frequently serve as Faculty for the Institute for Healthcare Improvement.

Internationally, I have shared the innovative mixed method approaches developed by my research group to investigate and understand the epidemiology of patient safety incidents with other researchers. I have trained over 70 health services researchers to investigate patient safety incidents and this has led to numerous international invitations for conducting research and co-authoring publications.

I was guest lecturer at the Harvard Chan School of Public Health in 2017 and co-taught a one-week course on epidemiological methods for understanding patient safety. I also endeavour to support frontline healthcare staff, managers and leaders to learn from unsafe healthcare; for example, I was the Clinical Lead for Quality Improvement in Patient Safety at the Royal College of General Practitioners (2016-17) and co-authored the 'RCGP Guide for Reporting and Learning from Patient Safety Incidents in General Practice' and developed two online modules hosted by RCGP Learning. I have also contributed internationally to Boston Children's Hospital / Harvard Medical School's OPEN Pediatrics programme, aimed predominantly at learners from low- and middle-income settings, on disclosure and apology to patients and families following unsafe healthcare. 

From 2012-16, I was the Institute for Healthcare Improvement UK and Ireland Faculty Lead for the online and community-based educational programme, the IHI Open School (2012-16) – now the largest provider of quality improvement and patient safety education worldwide.

In 2008, I was an intern to Professor Donald Berwick at the Institute for Healthcare Improvement in Cambridge, USA. I was a co-founding leader of the IHI Open School. Utilising social organising methods and the IHI Open School's growing network of quality improvement enthusiasts, I was co-founder of a global patient safety campaign for junior healthcare professionals called "Check a Box. Save a Life." supporting the spread and dissemination of the WHO Surgical Safety Checklist. In later years, as a faculty member, I developed methods for students to learn about the experience of patients and families in healthcare to inform quality improvement through Ask One Question – encouraging students to adopt simple strategies like asking every patient they meet, "What can I do to improve your care today?". These educational innovations have since been implemented into multiple medical curricula, for example, at Cardiff University and the University of British Columbia (Canada). 

Educational leadership at Cardiff University

Module leadership and contributions

Year from/ to	School	Module/ course title	Level of study	Role
2019 – 2021	Medicine	Quality and Safety (20 credits) module developed for use in the: Critical Care MSc, Clinical Leadership and Change Management in Cardiology MSc, Palliative Medicine for Health Care Professionals MSc.	MSc	Module leader
2019 – 2021	Business	Strategic Planning and Innovation	PG Diploma in Healthcare Planning	Faculty
2014 – 2021	Medicine	Year 5 Medicine: Changing Practice, MB BCh	Year 5 Medical Students (n=300+)	Module leader
2017 – 2021	Medicine	Improving the quality of clinical care	Population Medicine Intercalated BSc (n=10+)	Module leader
2018 – 2021	Medicine	Year 2 SSC Research Taster Week	Year 2 Medical Students (n=20)	SSC Tutor
2018 – 2021	Medicine	Tutorial facilitation for Clinical Epidemiology programme delivered by Division of Population Medicine	Year 3 Medical Students (n=60)	Tutor
2018/2019	Medicine	Practical Research Experience Student Selected Component	Year 1 Medical Students (n=10)	Tutor

Academic leadership, management and teaching/research-related administration roles

• Director of Research, Division of Population Medicine, April 2021 –
• Member of School of Medicine Research Ethics Committee, July 2020 –
• Medical students interviewer, December 2019 –
• Wellcome INSPIRE taster day, December 2019 – 
• PhD Exam Board Chair, September 2019
• Member of the winning multi-school team led by Cardiff Business School (Prof Aoife McDermott et al.) that attended shortlisting interviews to secure c.£800,000 funding to deliver the Cardiff University Diploma in Healthcare Planning.
• Member of Cardiff University Phoenix project, November 2018 –
• Division of Population Medicine Academic Meeting Schedule Co-ordinator, November 2018 –
• C21 Lead and Member, Education Management Group, Division of Population Medicine, School of Medicine, October 2018 –
• Quality and safety theme leader, Division of Population Medicine, School of Medicine, August 2018 –
• Member of Senior Leadership Team, Division of Population Medicine, School of Medicine, August 2018 –
• Member of Research Management Group, Division of Population Medicine, August 2018 –
• Primary and Emergency Care Centre: work package lead for patient safety, May 2015 –
• Exam board for Intercalated BSc Clinical Epidemiology, June 2017 –
• Academic mentor / personal tutor, November 2015 –

External teaching contributions

• Invited plenary, 'Learning from patient safety incidents in primary care: the pros, the challenges and opportunities ahead', Inquests, Indemnity and Incidents in Primary Care, Royal Society of Medicine, London, UK, April 2020
• Invited workshop, 'Generating actionable learning from healthcare-associated harm', 9th Annual Patient Safety Trainees and Students Day, Royal Society of Medicine, London, UK, November 2019
• Expert advisor, Cancer Research UK's project to develop a series of educational screencasts on 'Quality Improvement to Aid Early Diagnosis of Cancers in General Practice', Royal College of General Practitioners, London, UK, March – October 2019
• Expert advisor, as above for CRUK, for RCGP 'Improvement of End of Life Care' screencasts, Royal college of General Practitioners, July 2019 – 
• Developed two online e-learning modules on 'Improving patient safety in general practice', RCGP eLearning modules, Royal College of General Practitioners, London, UK, April 2018
• Delivered national workshops on 'Learning from patient safety incidents in general practice', Royal College of General Practitioners (Cardiff, Liverpool, London), Spring 2017
• Invited speaker at RCGP Faculty events (RCGP Midlands, RCGP West of Scotland, Winter 2017 / Spring 2018) and RCGP Annual Conference (Liverpool), October 2017 
• Faculty, 'Building Essential QI Skills', co-taught (with Dr Kedar Mate) one-day course for Institute for Healthcare Improvement at the University of British Columbia, Vancouver, Canada, June 2017
• Invited faculty, 'Epidemiologic methods for patient safety', co-taught (with Prof Malcolm Maclure) one-week course at the Harvard Chan School of Public Health, Boston, USA, January 2017
• Online lecturer, 'Disclosure and apology to patients and families following unsafe healthcare', Boston Children's Hospital / Harvard Medical School's OPEN Pediatrics programme, Boston, USA, December 2015 (delivered for CPD on a recurring annual basis)
• Faculty, IHI Open School Student Organizing Leadership Academy, Institute for Healthcare Improvement, Cambridge, USA; and, delivered workshop on 'Utilising social media for social mobilizing to improve patient and population health', August 2015
• Online lecture, 'What is quality Improvement?' for the Master of Public Health Programme at King's College London, 2015
• Co-organiser, Quality Improvement Masterclass for Healthcare and Policy Leaders, Faculty of Medical Leadership and Management, March 2013

Quality assurance / examiner roles

• PhD Examiner, Swansea University, University of Glasgow and University College London
• PhD Examination Chair, Cardiff University
• External Examiner, Quality Improvement in MB BS curriculum, King's College London
• External Evaluator for the European Commission to the 'Improvement Science Training for European Healthcare Workers' Study, a multi-country educational research and development project

Educational moderation at meetings (international)

• IHI Open School International Meeting. BMJ / Institute for Healthcare Improvement International Conference on Quality in Healthcare. Gothenburg, Sweden. April, 2016
• IHI Open School National (United States) Congress. Institute for Healthcare Improvement Annual Conference. Florida, USA. December, 2015
• IHI Open School Student Organising for Leadership Academy. Institute for Healthcare Improvement. Cambridge, USA. August, 2015
• IHI Open School International Meeting. BMJ / Institute for Healthcare Improvement International Conference on Quality in Healthcare. London, UK. April, 2015
• IHI Open School Congress. Institute for Healthcare Improvement Annual Conference. Florida, USA. December, 2014
• IHI Open School Student Quality Leadership Academy. Institute for Healthcare Improvement. Cambridge, USA. August, 2014
• IHI Open School International Meeting. BMJ / Institute for Healthcare Improvement International Conference on Quality in Healthcare. Paris, France. April, 2014
• IHI Open School Congress. Institute for Healthcare Improvement Annual Conference. Florida, USA. December, 2013

Textbook

• Co-editor, Patient Safety and Healthcare Improvement at a Glance, Wiley Blackwell

Overview of Research

Broadly, my research and development activities aim to determine the frequency, burden and preventability of healthcare associated harm in primary and emergency care settings, and to develop and implement interventions to improve patient safety in priority areas. 

My research and development activity regularly informs national (Welsh Government, UK Department of Health) and international policy maker decision-making (World Health Organization member state representatives), professional organisations (Royal College of General Practitioners; Care Quality Commission; Health Inspectorate Wales) and other researchers / practitioners / educators through diverse influential national and international professional fora. 

Learning from unsafe health and social care experienced by patients and families

I have developed a mixed-methods approach, which subsequently informed a natural language processing-based (machine learning) method, for:

(i) investigating the frequency and avoidability of significant harm in healthcare; and,
(ii) identifying patient safety priority areas from analysis of patient safety data for knowledge mobilisation with multiple stakeholders including NHS organisations and policymakers. 

My methodological advances for generating learning from patient safety incidents were developed during my leadership of a national agenda setting study of patient safety incidents in General Practice (funded by NIHR Health Services and Delivery Research programme and colloquially known as the 'PISA study').

The PISA study was (and remains) the largest characterisation of patient safety incidents in general practice worldwide.

The PISA study's methodological outputs have provided a foundation for other researchers to replicate and extend the research, and advance the primary care patient safety agenda, internationally. Within the UK, for example, a study to identify 'significant avoidable harm' in General Practices in England (funded by the NIHR Policy Research Programme) used my methods to investigate and learn from cases of avoidable harm identified in clinical practice. Next, the approach will now be applied in a new NIHR-funded study to investigate avoidable harm in prison healthcare services across England from June 2019.   

The NIHR HS&DR-funded PISA study (2013-15) to characterise patient safety incidents occurring in in general practice identified a range of vulnerable patient groups and systemic weakness which warranted more in-depth investigation.

Subsequently, I have led over twenty major studies of identified priority areas for patient safety across the health and social care continuum, including: unsafe discharge from secondary to primary care settings and errors experienced by children in primary care, older adults, patients receiving palliative care, advanced care planning, patients with dementia, adults receiving mental health services in primary care, and adults receiving opiate replacement. 

Major studies completed, include:

• Characterising the nature of primary care patient safety incident reports in the England and Wales National Reporting and Learning System: a mixed-methods agenda-setting study for general practice – published in the NIHR HS&DR journal https://doi.org/10.3310/hsdr04270
• Patient safety incidents involving sick children in primary care in England and Wales: A mixed methods analysis – published in PLOS Medicine https://doi.org/10.1371/journal.pmed.1002217
• Automated classification of primary care patient safety incident report content and severity using supervised machine learning (ML) approaches – published in Health Informatics https://doi.org/10.1177/1460458219833102
• Safety incidents involving children in general practice – published in Pediatrics https://doi.org/10.1542/peds.2014-3259
• Harms from discharge to primary care: Mixed methods analysis of incident reports – published in British Journal of General Practice https://doi.org/10.3399/bjgp15X687877
• Development of an international classification system for patient safety in primary care – published in the Bulletin of the World Health Organization http://dx.doi.org/10.2471/BLT.17.199802  
• Nature of blame in patient safety incident reports: Mixed methods analysis of a national database – published in Annals of Family Medicine http://dx.doi.org/10.1370/afm.2123 
• Paediatric immunization-related safety incidents in primary care: A mixed methods analysis of a national database– published in Vaccine https://doi.org/10.1016/j.vaccine.2015.06.068
• Sources of unsafe primary care for older adults: A mixed-methods analysis of patient safety incident reports – published in Age and Ageing https://dx.doi.org/10.1093%2Fageing%2Fafx044
• Quality improvement priorities for safer out-of-hours palliative care: Lessons from a mixed-methods analysis of a national incident-reporting database – published in Palliative Medicine https://doi.org/10.1177%2F0269216318817692 
• Patient safety in palliative care: A mixed-methods study of reports to a national database of serious incidents – published in Palliative Medicine https://doi.org/10.1177/0269216318776846 
• Patient safety incidents in primary care dentistry in England and Wales: A mixed-methods study – published in the Journal of Patient Safety http://dx.doi.org/10.1097/PTS.0000000000000530
• Patient safety incidents in advance care plans for serious illness: a mixed methods analysis – published in BMJ Supportive and Palliative Care http://dx.doi.org/10.1136/bmjspcare-2019-001824
• Diagnostic error in the emergency department: learning from national patient safety incident report analysis – published in BMC Emergency Medicine https://doi.org/10.1186/s12873-019-0289-3.
• Health and social care-associated harm amongst vulnerable children in primary care: mixed methods analysis of national safety reports – published in Archives of Disease in Childhood. http://dx.doi.org/10.1136/archdischild-2019-318406
• Learning from patient safety incident involving acute sick adults in hospital assessment units in England and Wales: a mixed methods analysis for quality improvement – published in Journal of the Royal Society of Medicine. https://doi.org/10.1177/01410768211032589
• A mixed-methods analysis of patient safety incidents involving opioid substitution treatment with methadone or buprenorphine in community-based care in England and Wales – published in Addiction https://doi.org/10.1111/add.15039
• Learning from diagnostic errors to improve patient safety when GPs work in or alongside emergency departments: incorporating realist methodology into patient safety incident report analysis – to be published in BMC Emergency Medicine.

Multiple additional studies are currently under peer review at 3* and 4* academic journals. 

Learning how to improve patient safety in different health and social care contexts (including care homes)

I have led impactful research which seeks to improve the safety of care experienced across the health and social care continuum through the:

(iii) development and implementation of interventions to minimise harm to patients in health and social care settings; and,
(iv) mixed methods evaluation of quality improvement initiatives implementing evidence-based interventions.

Findings from previous analyses of patient safety incidents in primary care have been used to empirically inform the design of quality improvement initiatives and projects to improve patient safety in healthcare organisations. Lessons learnt from our primary care studies are being used by the 1000 Lives Improvement service in Wales to design their national-level improvement strategy for primary care patient safety. At a local level, one health board in Wales, used our analysis of reports about anticoagulation-related errors to highlight risks to patients being initiated on Warfarin in hospital. The subsequent quality improvement project led to a national Directed Enhanced Service for anticoagulation services to be delivered to patients in community settings instead (for more detail, watch a short video on YouTube).

We conceptualise, investigate and support teams to improve patient safety for vulnerable patient groups across the care continuum. For example, with support from a Royal College of General Practitioners and Marie Curie funded fellowship, we have developed a 'researcher-in-residence' model of working at a large health board in Wales to evaluate a quality improvement project aiming to improve end-of-life care in the GP out of hours care setting. In collaboration with PRIME Centre Wales colleagues, the PISA group is also contributing to the design of an intervention to support primary health care teams, with the intention of reducing the time to diagnosis and improving cancer outcomes via the Cancer Research UK funded WICKED trial (CI: Neal, University of Leeds).

We evaluate the development, testing and implementation of patient safety interventions to understand how and in what contexts they can improve outcomes. The PISA Group use a theory-driven process evaluation approach developed with colleagues at Harvard Medical School and the Institute for Healthcare Improvement (see Parry, Carson-Stevens et al. 2013 for more detail). For example, supported by Health Foundation, we are evaluating an intervention, called the Polypharmacy Adverse Drug Reaction (PADRe tool), to detect adverse drug reactions experienced by residents in care homes.

Building capacity and capability to enable a transition from 'learning to action'

I work closely with NHS organisations to implement methodological innovations and explore how to maximise the reach and impact of the benefits to patients and their families (including informal care givers), for example, through:  

(v) developing machine learning (artificial intelligence) approaches for automating patient safety data analysis;
(vi) methodological innovation for sharing learning from medical error within (national) and between countries (international) including the development of taxonomy;

Grant awards

Since 2012, I have secured or supported capture of research and programme awards in excess of £15.2 million from major health services research funders and charities, including:

• Cancer Research UK
• Health and Care Research Wales
• Health Foundation (Advancing Analytics Award, Innovating for Improvement)
• NIHR Health Services and Delivery Research
• Royal College of General Practitioners
• Royal College of Physicians (Wolfson Award)
• NIHR Health Policy Research Programme
• THIS Institute (post-doctoral award)

Academic collaborators

International 
Harvard Medical School, Boston, USA
Institute for Healthcare Improvement, Boston, USA
Macquarie University, Sydney, Australia
University of British Columbia, Vancouver, Canada
Queen's University, Kingston, Canada

National 
Marie Curie Research Centre, Cardiff University and University College London
NIHR Greater Manchester Primary Care Patient Safety Translational Research Centre
The University of Edinburgh
The University of Manchester
The University of Nottingham
The London School of Hygiene and Tropical Medicine

Supervision

Outcomes from my academic supervisions

I have supervised with excellent outcomes over 60 healthcare professionals to complete higher degrees and research fellowships.  I am currently a senior academic mentor to six post-doctoral researchers. 

My supervision of early career academics has culminated, to date, in >40 peer-reviewed publications, 30 conference papers (14 international and 16 national), and 8 conference posters (5 international, 3 national). All my students have completed their intended programme of study or are on course for completion. Six of my former research students or mentees have secured competitive clinical academic training posts or research fellowships. One has given a keynote address at the King’s Fund and another a plenary at an international conference. 

With post-doctoral colleagues, I have recently supported securing: a post-doctoral fellowship from the THIS Institute (Health Foundation, co-main supervisor), an NHS Researcher Time Award (Health and Care Research Wales, main supervisor), and supported an early career academic to secure KESS-2 PhD funding to recruit a student to explore patient safety in eye health.  

Current PhD / supervision of researchers / postgraduate research students:

PhD students

• Dr Jaafer Qasem, writing up
• Mr Samuel Evans, writing up
• Elinor MacFarlane, Year 3
• Nicola Pereira, Year 2
• Dr Ian Bennett-Britton, Year 1 (Wellcome Trust PhD Fellow)
• Shalini Ganasan, Year 1 (ESRC PhD Fellow) 
• Laura Pozzobon, Year 1
• Samantha Laws, Year 1

Post-doctoral mentorship

• Dr Sarah Yardley, THIS Institute Post-doctoral Fellowship, University of Cambridge / UCL

Member of PhD panel as subject matter expert

The University of Manchester

• Fatema Alqenae (Year 2)
• Ghadah Alshehri (Year 2)
• Anwar Alghamdi (Year 1) 

Completed Doctor of Physiotherapy (DPT), Master of Public Health (MPH), MPhil, PhD supervisions:

Degree Role (e.g. Supervisor/ Co-supervisor) Status (e.g. awarded, submitted, in-progress) Khalid Muhammad, PhD Co-supervisor Awarded, 2021 Alison Cooper, PhD Co-supervisor Awarded, 2020 Flore Laforest, MPH, and Jawaher Alkhaldi, MPH,Cardiff University Supervisor Awarded, 2019 Doctoral students at Macquarie University, Sydney: Melissa Riddoch DPT, Avanthi Rajaratnam DPT,  Natalie Fowler DPT, Kelsy Weavil DPT, Michelle Khan DPT, Maxine Delaney DPT. Co-supervisor Awarded, 2019 Haroon Chughtai, MSc Clinical Bioinformatics, University of Liverpool Co-supervisor Awarded, 2019 Doctoral students at Macquarie University, Sydney: Harriet Amey DPT, Luke Davies DPT, Sarah Trifogli DPT, Kathryn Walker DPT Co-supervisor Awarded, 2018 Eduardo Ensaldo-Carrasco, PhD, University of Edinburgh Current job: Head of Research, National Commission for Medical Arbitration and Professor, Pan-American University, Mexico City.  Co-supervisor Awarded, 2018 Huw Evans, MSc Health Informatics, Swansea University Co-supervisor Awarded, 2016 Philippa Claire Rees, MPhil, Cardiff University (intercalating medical student) Current job: Academic Clinical Fellow of Paediatrics, University College London & Honorary Lecturer, School of Medicine, Cardiff University Supervisor Awarded, 2015

Past projects

Engagement

Phoenix Project, Cardiff University 

I am a member of the Phoenix Project which is a partnership between Cardiff University and the University of Namibia. The Phoenix Project has over 50 sub-projects aligned to delivering the United Nations Sustainable Development Goals and is seeking to reduce poverty, promote health and support sustainable environmental development.

Since October 2018, from participating in the Phoenix Project, I have enjoyed numerous rewarding experiences from collaborating with research, teaching and professional services staff from multiple schools across Cardiff University. I have been able to draw upon my discipline expertise (patient safety, healthcare improvement, global health) and methodological expertise (mixed methods research, evaluation of complex interventions) and have applied myself to a diverse range of roles, for example: 

• Visiting Namibia and Zambia to explore areas of mutual interest and opportunity for collaboration; 
• Delivering workshops to visiting Commonwealth Fellows on the methods for investigating healthcare-associated harm (unsafe care) and evaluating complex interventions;
• Co-developing a conceptual framework for the evaluation of the Phoenix Project working with the project's senior leadership team; 
• Supporting the writing of academic publications (with collaborators in Zambia); and,
• Development of programme grant applications.

Examples of other engagement activities

Activity	Partner	Effect
A study to improve the quality of out of hours palliative care services for end of life patients (Marie Curie / RCGP Research Fellowship, 2016–2018)	Aneurin Bevan University Health Board (ABUHB)	Nine-fold increase of anticipatory prescribing documentation, a 42% rise in documentation of resuscitation preferences and improved  sharing of information with out of hours services; Two peer-reviewed publications (Palliative Medicine, BMJ Supportive & Palliative Care) and three oral presentations at international conferences (one prize winning) outlining the patient safety priorities for improving out of hours general practice for end of life patients; 'how to' guide, with exemplars from the quality improvement project undertaken at ABUHB, to be published by Royal College of General Practitioners; and, A new funded research collaboration to study human-dependent factors for safe / unsafe care in Palliative and Mental Health Carebetween Marie Curie Palliative Care Research Department, UCL and the Marie Curie Research Centre, Cardiff University (successful bid for post-doctoral fellowship, THIS Institute, University of Cambridge).
Harnessing data analytics to maximise NHS learning from patient safety incident reports; funded by Health Foundation (Advancing Analytics Award, September 2019-2020)	Cardiff and Vale University Health Board	Improving how a large NHS organisation organises, supports access and learns from patient safety data; Junior doctors are carrying out quality improvements projects to mitigate risks to patients identified during the project; Generated a funding application for further work; Multiple CPD e-learning modules for staff; Early findings showcased via plenary at Health Education and Improvement Wales conference (12/2019); Development of a data dashboard for NHS clinicians and staff to securely analyse patient safety data to identify priorities for improving the safety of patient care;
KESS-2 funded PhD to explore patient safety in eye health	Optometry Wales	Project has initiated a pipeline of safety-related projects between MEDIC and OPTOM schools, and preliminary work and grant funding bids in development; Informed the content and format of a 'Serious Incident Reporting Form' for optometry in Wales (01/2020);  Workshops on reporting and learning from patient safety incidents with optometry professionals (02/2020); and, Excellent stakeholder access and clear channel for knowledge dissemination via Optometry (umbrella organisation for primary eye health profession in Wales).
Sustained research-based contributions to knowledge translation within the general practice profession (external to HEI sector)	Royal College of General Practitioners	Through my sustained contributions to the Clinical Innovation and Research Centre at RCGP, I ensure my research findings are efficiently translated towards clinical application and policy; Most recently I have made evidence-based contributions, as an invited expert and / or strategic advisor, to major RCGP projects seeking to: i.      improve the quality of end of life care (Daffodil Standards); ii.     support achievement of quality improvement domains for the Quality Outcomes Framework in England; iii.    develop algorithms to enable general practitioners to identify patients at risk of unsafe care and intervene; and, iv.   the timely diagnosis of cancers.