Change or cancel a course
There are a few circumstances where we are able to offer you a refund or change your course.
If a course is cancelled
We reserve the right to cancel or shorten a course. This could happen if a course is under-subscribed or if there is a change in circumstances. When this happens we will issue a full or partial refund depending on whether any classes took place.
If you want to withdraw from a course
If you want to withdraw from a course you should let us know in writing as soon as possible. You can submit your request by post or email to firstname.lastname@example.org. Once a course has started, we will no longer issue a refund if you decide to withdraw.
You can write to let us know you would like to withdraw and we will be able to issue a full refund if this is received at least five days before the start of the course. There is a £10 administration charge applied to all refunds.
At busy times it can take up to four weeks for a refund to be processed.
Payment by instalment
If you wish to withdraw from a course which has already started and you are paying in instalments then the second instalment is still due.
Full payment for the course is required regardless of whether or not all classes have been attended.
Once a course has started, we may be able to offer you a transfer to another course under certain circumstances. This could be that the level of the course is not appropriate, for example.
You should submit a request to transfer your course in writing. Transfers will not automatically be agreed in all circumstances, and requests should be submitted by email or post. You can call us on +44 (0)29 2087 0000 if your transfer request is urgent.
If a transfer is granted and the new course fee is the same, or lower, than your original course then there will be no charge. If the new course fee is higher, then the balance must be paid in full. You will be only able to transfer a course fee once and transfers are usually valid for 12 months.