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Students app

This our privacy policy and accessibility statement for our student app.

Our privacy policy

Your privacy is important to us and this notice sets out the information that will be collected in your use of the Cardiff University students app and what it will be used for.

Usage data

Our system does not collect any personal data from which you can be identified. The app does collect app statistics (further explained below) which is hosted and managed by a third-party company (Google, Inc.) as well as crash reports. User preferences are saved on the device.

When you sign in to the app using your University credentials, we may process personal information as specified in our student and applicant data protection notice to personalise your app experience and help us provide relevant communications. For example, we may send you communications about your course or show you the status of facilities located in your residence. This information will be kept for up to one year after your last log in.

Usage information may also include usage monitoring in order to improve the service and communication.

Crash and error report information

We collect anonymous crash information via Sentry which includes device make, model, OS version, IP address and crash information. We collect this information to help us improve the user experience of the app. This information is not held in a way in which individual users can be reasonably identified and there is no need for us to do so. In any event, the information is stored securely and accessible to those who require it for review of app usage.

Google/Apple may collect app usage statistics and crash information and you can find out how they use your data as part of the terms and conditions of the Play Store and App store.

Data protection

Visit our data protection pages to learn more about our Data Protection Policy, your rights, and raising a concern about how your personal data is processed. You can also read our website privacy notice, which details personal data usage and collection when you use our app. Our Data Protection Officer can be contacted directly at Concerns can also be raised with the Information Commissioner's Office (ICO).

Our accessibility statement

This app is run by Cardiff University. We want as many people as possible to be able to use this app. For example, that means you should be able to:

  • use a magnifier window to increase size and visibility
  • listen to most of the app using a device screen reader.

We’ve also made the application text as simple as possible to understand and used high contrast fonts.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this application?

We know some parts of this app are not fully accessible:

  • links to third party content may not be fully accessible, depending upon the third-party content
  • news feed images do not have textual translations where images contain text
  • timetable component may not be fully accessible.

Feedback and reporting accessibility problems

We’re always looking to improve the accessibility of this app. If you find any problems not listed on this page, think we’re not meeting accessibility requirements or if you have any feedback on this application you can contact us:

We'll consider your request and get back to you in 30 days.

Different accessible formats

If you need information in this app in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information

Cardiff University is committed to making its apps accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to a combination of non compliance and exemptions.

The content listed below is non-accessible for the following reasons:

  • We have no control of third party content and as such it cannot be guaranteed to be accessible.
  • News feed items are user generated content and cannot be guaranteed to include appropriate text where images contain text.
  • Timetable component uses third party software which has limited options for customisation.

Preparation of this accessibility statement

This statement was prepared on 06/08/2021

We regularly test the application’s accessibility and continually make improvements as a result of this testing.