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Palliative care at the front door

The number of people presenting to unscheduled and emergency care with palliative care needs is increasing in response to a complex variety of reasons. This poses challenges for Emergency teams who need to manage the presenting symptoms and issues and deal with sensitive conversations and decisions at pace.

Palliative care at the front door is part of the ‘at the front door’ series of CPD events provided by Cardiff University CPD team and builds on the palliative care portfolio of short courses.

The aim of this CPD event is to highlight support and management strategies for common palliative care presentations to unscheduled and emergency care and to equip participants with additional tools and skills for communicating in this setting.

Enrol on this course

Start date Days and times
20 November 2024 09:00 - 13:00
£65 (Refreshments available)

Who it’s for

This course is suitable for all health care professionals and paramedics working in or alongside unscheduled /emergency care. All members of the multidisciplinary team are welcome.

What you’ll learn

Attending the course will enable you to understand the current evidence for patients with palliative care needs presenting to unscheduled care – their patterns of referral and usual presentations. Support and management strategies for the most common presentations will be discussed in addition to some useful communication skills tools adapted for the fast-paced environment.

Topics covered

Evidence of palliative care needs presenting to emergency departments from the literature and from the Welsh Ambulance Service and the current response to palliative care needs.

The experience of managing palliative care needs ‘at the front door’.

Toolkits for Symptom control, sending people home, communication skills.



Introduction to the day

What's the evidence base about palliative care needs of patients presenting to the Emergency Department.

Why do people with palliative care needs present to the Emergency Services? Experience from the Welsh Ambulance Service
The Emergency Department Experience of managing palliative care needs
11:00Coffee break
Symptom control toolkit
Sending people home toolkit
Communication skills for palliative and end of life care in emergency situations - toolkit
13:00Evaluation and close


By the end of the course, you will be equipped with knowledge about:

  • the usual causes for presentations of patients with palliative care needs to unscheduled/emergency care
  • effective and appropriate management of palliative care presentations within the emergency department/unscheduled care
  • additional development of their usual communication skills for maximal impact in this setting


The course is led by members of the unscheduled and emergency care departments, palliative care and the Welsh ambulance service.

We offer a wide range of medical short training courses, including Introduction to Dermoscopy and Palliative Care.