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Professor Rachel Ashworth

Professor Rachel Ashworth

Dean and Head of School

Cardiff Business School

+44 (0)29 2087 5842
Room Q22, Aberconway Building, Colum Road, Cathays, Cardiff, CF10 3EU

Rachel has served as Dean and Head of Cardiff Business School since September 2018 and is a Professor in Public Services Management. Her research can be viewed in relation to four key themes: organizational and institutional change in the public sector; scrutiny and accountability in public services, equality and diversity in public services and public service performance.

She has published in journals including Journal of Public Administration, Research and Theory, Journal of Management Studies, British Journal of Management, Public Administration, Policy and Politics and Public Management Review. She recently co-edited 'Theorising Contemporary Public Management Research: International and Comparative Perspectives', a special issue of the British Journal of Management and also co-edited 'Public Service Improvement: Theories and Evidence'  (Oxford University Press, 2010).

Personal Assistant

Claire Dickson
+44 (0)29 2087 6792


  • BA (Hons) Public Administration (Glamorgan) 1992
  • PhD (Cardiff) 2000 'Promises Versus Performance: An Empirical Analysis of the Relationship Between Election Manifesto Pledges and Local Government Policy-Making'

Professional memberships

  • She is a fellow of the Higher Education Academy.
  • She is a member of the Welsh Government Public Service Scrutiny Reference Group
  • She is an academic member of the CIPD
We are currently unable to retrieve the list of publications. Visit our institutional repository.

Teaching commitments

  • BSc Business Management Year 1: Business Environment
  • BSc Business Management Year 3: Management and Public Policy in the EU

Additional teaching

Rachel is external examiner for public management PG programmes at Warwick Business School.

Research interests

  • Public service scrutiny and accountability
  • Institutional change in the public sector
  • Equality and diversity in public services
  • Public service performance

PhD supervision research interests

  • Accountability in the public sector
  • Application of institutional theory to public services
  • Institutional and organizational change in the public sector
  • Performance improvement in the public sector
  • Public service professions

Research projects

  • Developing a Culture of Collaborative Scrutiny: An Evaluation of Practice and Potential (funded by Welsh Government)
  • Policing the constabulary: Will elected police and crime commissioners clarify or confuse public service accountability? (funded by Cardiff University)