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Most employees can work smarter, given the chance

19 July 2018

Person working at laptop

More than half (58%) of employees in Britain can identify changes at work which would make them more productive, a study published today (Thursday 19 July 2018) shows.

The Skills and Employment Survey 2017 (SES), carried out by researchers from Cardiff University, UCL Institute of Education and Nuffield College, Oxford, seeks the views of employees working across a range of sectors. A total of 3,300 workers from across the UK, aged 20 to 65, were interviewed for the research, which is funded by the Economic and Social Research Council (ESRC), the Department for Education and Cardiff University.

The study, which issues results every five years, reveals efficiency-enhancing ideas are more frequently offered and acted upon in organisations where employee involvement is high.  Such employers allow employees more autonomy to decide how to do their jobs, are more supportive of those they manage, give employees more opportunity to express their views, and carry out appraisals which affect employees’ earnings and/or training opportunities. For example, 28% of those whose line manager is highly supportive are in jobs which also provide employees the opportunity to put forward efficiency-enhancing ideas compared to just 13% of those whose managers are less supportive.

Often employees yearn for the opportunity to tell employers what should be done with 18% of them estimating that their suggestions, if acted upon, would increase their productivity a great deal.  These changes include:

  • “Being allowed to put more ideas forward rather than being told what to do by people who can’t do it” (a machine operator working for a chemicals company).
  • “The skills of the team need to be up-to-date; this would make me more productive. So, I wouldn’t have to check their work all the time like now” (a foundry technician working for a bronze sculpting company).
  • “Better connectivity internationally, such as video conferencing between Singapore, Denver and London offices” (a business analyst working in banking).

The survey also showed one in eight (13%) employees had made suggestions in the past year to management and/or their colleagues which had contributed a great deal to improving efficiency. Over 70% had taken more direct action by making efficiency-enhancing initiatives themselves or with colleagues.

'Productivity at Work: the Workers’ Perspective', one of the three reports published today, says, “more needs to be done – and can be done – to raise productivity … Greater involvement of workers is the key, but this is where management practices have taken a backward step in recent times with sluggish productivity one of its unwelcome consequences.”

The findings also show that:

  • Despite skills shortages in specific economic sectors, the growth in demand for skills in general has slowed down considerably since the survey series began in the mid-1980s, even reversing in some domains.  This places downward pressure on productivity.  Since 2012, literacy and numeracy skills, for example, have declined in importance, the trend for higher qualifications on entry has come to a halt and the time spent learning on-the-job and getting training has fallen.  By 2017, average training time for jobs had fallen to 7.8 months – a level only previously recorded in the mid-1980s.
  • Only a quarter (25%) of respondents strongly agreed that their employer treated employees in the organisation fairly.  Researchers believe this may be having a knock-on effect on job performance given that those with a high sense of organisational fairness are more willing to go the extra mile and become more productive as a result.
  • Over the last two decades, women have not only caught up, but have overtaken men in occupying jobs that require higher education qualifications. Gender differences in the length of training undertaken and the time needed to learn to do the job well have either narrowed or vanished completely. However, the researchers note: “Much still needs to be done to translate greater gender equity in jobs skills into equal pay as evidenced by the persistence of the gender pay gap.”

Alan Felstead, Research Professor at Cardiff University’s School of Social Sciences and leader of the research team, said: “Britain has a longstanding labour productivity gap with international competitors, despite British employees working more intensively than many other nations. Our research seeks to understand the role of employees in sparking a much-needed reversal in this state of affairs.

The researchers also note that the incidence of technical change at work has fallen sharply across all occupational groups since 2012 and that these changes have become less skills demanding.

“Not so long ago, computers were only used by the most educated, but nowadays they have become a general purpose technology found in virtually all organisations and industries, and used by most workers”, said Professor Francis Green of the Centre for Learning and Life Chances in Knowledge Economies and Societies (LLAKES), UCL Institute of Education. “While this technology was being rolled out it meant that everyone had to become more skilled, but in the last decade the incidence of technical change at work has been falling, and since 2012 the required level of literacy and numeracy skills at work has fallen for the first time.”

Three reports published today, ‘Productivity in Britain’, ‘Skills Trends at Work in Britain’ and ‘Fairness at Work in Britain’, are part of the Skills and Employment Survey 2017.

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