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Using the SIMS online system

This information may be subject to change. We would advise you to review these pages regularly.

SIMS (Student Information Management System) Online allows you to access and amend your student record or request confirmation of your student status.

As well as being the main portal through which you enrol, choose modules and pay fees, the system also manages information about your study. This includes your personal details, academic history, modules and programmes.

It is extremely important that you provide accurate and correct information and inform the University promptly of any changes to your circumstances.

The information contained on SIMS consists largely of personal data, that is, information from which a living individual can be identified. As such, it is protected by the Data Protection Act 1998.

Common problems with SIMS

Unable to access SIMS online

Please make sure you're typing the URL - - into the address bar at the top of your screen and not into a search engine (for example, Google).

It's possible that if you're trying to visit SIMS online from outside your home - for instance, at your workplace - it might be blocked by the organisation. Contact the network administrator for advice.

Unable to login

Forgotten password

If you're a new student, we would have issued you a password at the applicant stage and asked that you change it to something more memorable.

If you've forgotten your password, you may have completed some security questions which will allow you to reset your password. Otherwise, at the SIMS online login screen, you can click on the 'forgotten password' link to opt to have a reset code sent to the email address or mobile that's held on SIMS from your application.

You should not share your login details or passwords with other people.

Getting past the security questions

If you've successfully entered in your username and password, but can't get past the extra security questions, check that you're entering the correct student number (found at top of enrolment communication).

Please also make sure you're entering your date of birth in the format dd/mm/yyyy.

Username and password aren't working

Please check that you are typing your Cardiff University username and password into the correct fields. If an error message appears, please make a note of it in the event you need to contact us for help.

Still having problems?

If you have questions about online enrolment - either accessing SIMS online or with the accuracy of data - please contact the enrolment team through Ask Cardiff or by phone. If possible, please make a note of any error message you receive.

Enrolment enquiries

If your query relates to fees, please contact the Finance team.

Tuition fees enquiries

Online enrolment is compulsory, and we advise that you complete it before you arrive in Cardiff - but if you can't access a computer or get online, you can register on your arrival at the University in one of our enrolment venues where staff will be on hand to help.

You can do this at the Student ID Card collection point.