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Contact us

Find out how to get in touch with the IELTS Test Centre at Cardiff University.

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IELTS Test Centre

IELTS Test Centre
Cardiff University
Deri House, 2-4 Park Grove
Cardiff
CF10 3BN

Opening hours

Our office is open 09:00 to 13:00 and 14:00 to 16:30, Monday to Friday.

Please note the office will be closed from Friday 13 September 2019 until Monday 23 September 2019.

We welcome correspondences in Welsh and English.

IELTS office

The IELTS office is located at reference 19 on the location guide.

Feedback and complaints

We welcome your feedback on any part of the customer journey. Please email or telephone us with your comments.

All complaints must be made in writing and will be acknowledged within two working days. Complaints will be fully investigated and responded to (wherever possible) within ten working days. Complaints relating to the test must be made on the test day before leaving the test venue. IELTS will not accept complaints relating to the conduct of the test after results have been released.

Complex complaints may take longer to deal with. In these cases the Test Centre will escalate the complaints and keep test takers updated on the progress of their complaint.

Test Centres follow the agreed British Council Escalation Model when handling complaints.