In July 2017, Cardiff University’s Council approved the adoption of the following Funders’ Rights, which describe the University’s commitment to all funders of the University, and additional commitments to philanthropic donors to the University.
The University will
- Provide our most recent published financial accounts and other relevant financial information in an easily accessible format
- Appropriately acknowledge, recognise and publicise funders’ support, in consultation with funders and in accordance with the University’s Naming Policy, respecting the right of philanthropic donors to remain anonymous if so requested
- Fully comply with the Data Protection Act 2018 when retaining information about funders providing a copy of personal information held on funders on request, and updating or correcting any inaccurate personal data on request
- Provide progress reports and updates to funders on supported activity
- Fully comply with the Freedom of Information Act 2000 where required in keeping with our status as a public body. This may involve disclosing information requested, unless it is covered by any exemption as applied on a case by case basis.
In addition to the Funders’ Rights above, for philanthropic donors, we will respect the following additional Donors’ Rights:
- Adherence to the Code of Fundraising Practice, including the Fundraising Promise
The fundraising promise
This promise outlines the commitment made to donors and the public by fundraising organisations which register with the Fundraising Regulator. Those who register with the regulator agree to ensure their fundraising is legal, open, honest and respectful.
We will commit to high standards
- We will adhere to the Fundraising Code of Practice.
- We will monitor fundraisers and volunteers working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
- We will comply with the law as it applies to charities and fundraising.
- We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.
We will be clear, honest and open
- We will tell the truth and we will not exaggerate.
- We will do what we say we are going to do with donations we receive.
- We will be clear about who we are and what we do.
- We will give a clear explanation of how you can make a gift and change a regular donation.
- We do not ask third parties to fundraise on our behalf.
- We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
We will be respectful
- We will respect your rights and privacy.
- We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
- We have a procedure for dealing with people in vulnerable circumstances and it is available on request.
- Where the law requires, we will get your consent before we contact you to fundraise.
- If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference* Services to ensure that those who choose not to receive specific types of communication don’t have to.
We will be fair and reasonable
- We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
- We will take care not to use any images or words that intentionally cause distress or anxiety.
- We will take care not to cause nuisance or disruption to the public.
We will be accountable and responsible
- We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
- If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint.
- We have a clear and easily accessible complaints process, which includes information about how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
- We will listen to feedback and respond appropriately to compliments and criticism we receive.
- We will provide clear and evidence based reasons for our decisions on complaints.
- We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.
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