Funders' rights

We will commit to high standards

• We will adhere to the Fundraising Code of Practice.
• We will monitor fundraisers and volunteers working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
• We will comply with the law as it applies to charities and fundraising.
• We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.

We will be clear, honest and open

• We will tell the truth and we will not exaggerate.
• We will do what we say we are going to do with donations we receive.
• We will be clear about who we are and what we do.
• We will give a clear explanation of how you can make a gift and change a regular donation.
• We do not ask third parties to fundraise on our behalf.
• We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.

We will be respectful

• We will respect your rights and privacy.
• We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
• We have a procedure for dealing with people in vulnerable circumstances and it is available on request.
• Where the law requires, we will get your consent before we contact you to fundraise.
• If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference* Services to ensure that those who choose not to receive specific types of communication don’t have to.

We will be fair and reasonable

• We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
• We will take care not to use any images or words that intentionally cause distress or anxiety.
• We will take care not to cause nuisance or disruption to the public.

We will be accountable and responsible

• We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
• If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint.
• We have a clear and easily accessible complaints process, which includes information about how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
• We will listen to feedback and respond appropriately to compliments and criticism we receive.
• We will provide clear and evidence based reasons for our decisions on complaints.
• We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.