Yr Athro Yingli Wang

2022

• Wang, Y., Skeete, J., John, B. and Filimonov, M. 2022. Building resilience and innovation through intelligent diverse supplier engagement. Presented at: 10th IFAC Conference on Manufacturing Modelling, Management and Control, Nantes, France, 22-24 June 2022, Vol. 55. Vol. 10. Elsevier pp. 2390-2395., (10.1016/j.ifacol.2022.10.066)
• Shahaab, A., Khan, I., Maude, R., Hewage, C. and Wang, Y. 2022. Public service operational efficiency and blockchain - A case study of Companies House, UK. Government Information Quarterly (10.1016/j.giq.2022.101759)
• Wang, Y., Potter, A., Naim, M., Vafeas, A., Mavromatis, A. and Simeonidou, D. 2022. 5G enabled Freeports: a conceptual framework. IEEE Access 10, pp. 91871-91887. (10.1109/ACCESS.2022.3201889)
• Wang, Y. and Pettit, S. eds. 2022. Digital supply chain transformation: emerging technologies for sustainable growth. Cardiff: Cardiff University Press. (10.18573/book8)
• Pettit, S., Wang, Y. and Beresford, A. 2022. The impact of digitalisation on contemporary and future logistics. In: MacCarthy, B. and Ivanov, D. eds. The Digital Supply Chain. Elsevier
• Wang, Y. and Khan, I. 2022. From mining to fishing – how blockchain is addressing different challenges of supply chain in Asia. [Online]. EastAsiaForum.org: Australian National University. Available at: https://www.eastasiaforum.org/2022/05/12/from-mining-to-fishing-how-blockchain-is-addressing-different-challenges-of-supply-chain-in-asia/
• Iftikhar, A., Purvis, L., Giannoccaro, I. and Wang, Y. 2022. The impact of supply chain complexities on supply chain resilience: the mediating effect of big data analytics. Production Planning and Control (10.1080/09537287.2022.2032450)
• Li, Q. and Wang, Y. 2022. Blockchain's role in supporting circular supply chains in the built environment. Presented at: 2021 IEEE International Conference on Blockchain, Melbourne, Australia, 6-8 December 20212021 IEEE International Conference on Blockchain (Blockchain). IEEE pp. 578-583., (10.1109/Blockchain53845.2021.00087)
• Wang, Y., Skeete, J. and Owusu, G. 2022. Understanding the implications of artificial intelligence on field service operations: a case study of BT. Production Planning and Control 33(16), pp. 1591-1607. (10.1080/09537287.2021.1882694)
• Wang, Y. and Pettit, S. 2022. A primer on digital supply chain transformation. In: Wang, Y. and Pettit, S. eds. Digital Supply Chain Transformation: Emerging Technologies for Sustainable Growth. Cardiff: Cardiff University Press
• Wang, Y. and Pettit, S. 2022. Falling behind or riding the waves?: Building future supply chains with emerging technologies. In: Wang, Y. and Pettit, S. eds. Digital Supply Chain Transformation: Emerging Technologies for Sustainable Growth. Cardiff: Cardiff University Press
• Shin, S., Wang, Y., Pettit, S. and Abouarghoub, W. 2022. A systematic literature review of Blockchain application in maritime supply chain: the TOE framework. Presented at: International Association of Maritime Economists Conference 2022, Busan, Korea, 14-16 September 2022.
• Agyemang, M., Gosling, J., Wang, Y. and Li, Q. 2022. Digitally enabled circular supply chain: a review of definitions, theories, actors and stakeholders. Presented at: Supply Chain Innovation: People, Process, Technology, Aston University, Birmingham, UK, 7-9 September 2022Logistics Research Network Conference 2022 (Circular Economy). The Chartered Institute of Logistics and Transport
• Pettit, S., Wang, Y. and Beresford, A. 2022. Digitalisation in logistics and supply chains. Presented at: 12th International Conference on Logistics and Transport, Krabi, Thailand, 17-19 November 2022.

2021

• Jiang, B., Haider, J., Li, J., Wang, Y., Yip, T. L. and Wang, Y. 2021. Exploring the impact of port-centric information integration on port performance: the case of Qingdao Port. Maritime Policy and Management (10.1080/03088839.2021.2007551)
• Wang, Y. and Pettit, S. eds. 2021. E-logistics: managing digital supply chains for competitive advantage. 2nd Edition. London: Kogan Page.
• Wang, Y. and Pettit, S. 2021. E-Logistics definition, trends and directions. In: E-Logistics - Managing Digital Supply Chains for Competitive Advantage, 2nd Edition. London: Kogan Page, pp. 1-36.
• Jones, A., Wang, Y., Peattie, K. and Walker, H. 2021. Conceptualising supply chain resilience within social enterprises. Presented at: 25th International Symposium on Logistics (ISL 2021), Virtual, 12-13 July 2021.
• Wang, Y. 2021. Blockchain applications in logistics. In: Vickerman, R., Noland, R. B. and Ettema, D. eds. International Encyclopedia of Transportation., Vol. 3. Elsevier, pp. 136-142.
• Wang, Y. and Sarkis, J. 2021. Emerging digitalisation technologies in freight transport and logistics: current trends and future directions. Transportation Research Part E: Logistics and Transportation Review 148, article number: 102291. (10.1016/j.tre.2021.102291)
• Davies, J. and Wang, Y. 2021. Physically unclonable Functions (PUFs): a new frontier in supply chain product and asset tracking. IEEE Engineering Management Review 49(2), pp. 116-125. (10.1109/EMR.2021.3069366)
• Wang, Y., Chen, C. H. and Zghari-Sales, A. 2021. Designing a blockchain enabled supply chain. International Journal of Production Research 59(5), pp. 1450-1475. (10.1080/00207543.2020.1824086)

2020

• Han, J., Wang, Y. and Naim, M. 2020. Narrowing the gaps: Assessment of logistics firms' information technology flexibility for sustainable growth. Sustainability 12(11), article number: 4372. (10.3390/su12114372)
• Wang, Y. 2020. Critical success factors for blockchain implementation in supply chains. Presented at: 21st International Working Seminar on Production Economics, Innsbruck, Austria, 24-28 February 2020.

2019

• Wang, Y. 2019. Diving into the future freight ecosystem. Focus Magazine Decemb, pp. -.
• Wang, Y., Gosling, J. and Naim, M. 2019. Assessing supplier capabilities to exploit building information modelling. Construction Innovation: Information, Process, Management 19(3), pp. 491-510. (10.1108/CI-10-2018-0087)
• Cullinane, S., Browne, M., Karlsson, E. and Wang, Y. 2019. Retail clothing returns: a review of key issues. In: Wells, P. ed. Contemporary Operations and Logistics: Achieving Excellence in Turbulent Times. Basingstoke: Palgrave Macmillan, pp. 301-322.
• Wang, Y., Singgih, M., Wang, J. and Rit, M. 2019. Making sense of blockchain technology: How will it transform supply chains?. International Journal of Production Economics 211, pp. 221-236. (10.1016/j.ijpe.2019.02.002)
• Hewett, N., Lehmacher, W. and Wang, Y. 2019. Inclusive deployment of blockchain for supply chains. Geneva: World Economic Forum. Available at: https://www.weforum.org/whitepapers/inclusive-deployment-of-blockchain-for-supply-chains-part-1-introduction
• Beynon-Davies, P. and Wang, Y. 2019. Deconstructing information sharing. Journal of the Association for Information Systems 20(4), article number: 1. (10.17705/1.jais.00541)
• Wang, Y., Han, J. H. and Beynon-Davies, P. 2019. Understanding blockchain technology for future supply chains: a systematic literature review and research agenda. Supply Chain Management: An International Journal 24(1), pp. 62-84. (10.1108/SCM-03-2018-0148)
• Wang, Y. 2019. Designing a blockchain enabled supply chain. Presented at: 9th IFAC Conference on Manufacturing Modelling, Management, and Control, Berlin, Germany, 28-30 August 2019, Vol. 52(13). pp. 6-11., (10.1016/j.ifacol.2019.11.082)

2018

• Wang, Y., Touboulic, A. and O'Neill, M. 2018. An exploration of solutions for improving access to affordable fresh food with disadvantaged Welsh communities. European Journal of Operational Research 268(3), pp. 1021-1039. (10.1016/j.ejor.2017.11.065)
• Wang, Y., Singgih, M., Wang, J. and Rit, M. 2018. Making sense of blockchain technology: How will it transform supply chains?. Presented at: Twentieth International Working Seminar on Production Economics, Innsbruck, Austria, 19-23 February 2018.
• Touboulic, A. and Wang, Y. 2018. Supply ecosystems for social value: towards a conceptual framework. Presented at: 5th International EurOMA Sustainable Operations and Supply Chains Forum, Kassel, Germany, 5-6 March 2018.

2017

• Han, J. H., Wang, Y. and Naim, M. 2017. Reconceptualization of information technology flexibility for supply chain management: an empirical study. International Journal of Production Economics 187, pp. 196-215. (10.1016/j.ijpe.2017.02.018)
• Wang, Y. 2017. Tackling food poverty: alternative food supply chain provisions for the disadvantaged. Presented at: 24th International Annual EurOMA conference, Edinburgh, UK, 1-5 July 2017. pp. 201-224.
• Cullinane, S., Browne, M., Karlsson, E. and Wang, Y. 2017. An examination of the reverse logistics of clothing (r)e-tailers in Sweden. Presented at: 24th International Annual EurOMA conference, Edinburgh, UK, 1-5 July 2017.
• Soroka, A. J., Naim, M. M., Wang, Y. and Potter, A. T. 2017. Logistics options for re-distributed manufacturing in resilient sustainable cities - a pilot study. Presented at: 22nd International Symposium on Logistics, Ljubljana, Slovenia, 9-12 July 2017.
• Harland, C., Hendy, C., Toubolic, A. and Wang, Y. 2017. Supply network orchestration of social capital in healthcare networks. Presented at: 26th International Purchasing and Supply Education and Research Association (IPSERA), Budapest, Hungary, 9-12 April 2017.
• Gosling, J., Wang, Y., Kumar, M. and Naim, M. 2017. Identifying Supply Chain Transitions for the realization of collaborative digital engineering. Presented at: EurOMA 2017: 24th International Annual EurOMA conference, Edinburgh, UK, 1-5 July 2017.
• Potter, A., Chanin, S., Beynon, M. and Wang, Y. 2017. An exploration of how Logistics Service Providers engage with online social networks. Presented at: 22nd International Symposium of Logistics (ISL), Ljubljana, Slovenia, 9-12 July.

2016

• Beynon-Davies, P. and Wang, Y. 2016. Deconstructing information sharing. Presented at: International Conference on Information Systems, Dublin, 12-14 December 2016.
• Wang, Y. and Pettit, S. J. eds. 2016. E-Logistics: managing your digital supply chains for competitive advantage. Kogan Page.
• Wang, Y. and Pettit, S. J. 2016. E-logistics: an introduction. In: Wang, Y. and Pettit, S. J. eds. E-Logistics: Managing Your Digital Supply Chains for Competitive Advantage. Kogan Page, pp. 3-31.
• Yip, T. L., Wang, Y., Haider, J. and Velde, M. v. d. 2016. Port-centric ICT system: Building value in supply chains. In: E-Logistics: Managing Your Digital Supply Chains for Competitive Advantage. Kogan Page Publishers, pp. 154-182.
• Wang, Y. and Potter, A. T. 2016. Regional electronic marketplaces to improve logistics. In: Wang, Y. and Pettit, S. eds. E-logistics: Managing Your Digital Supply Chains for Competitive Advantage. Kogan Page, pp. 359-375.
• Wang, Y., Harris, I. and Wang, H. 2016. ICT in multimodal transport and technological trends. In: Wang, Y. and Pettit, S. eds. E-logistics: Manage your digital supply chains for competitive advantage. Kogan Page, pp. 463-494.

2015

• Wang, Y., Mason, R. J. and Zhou, W. 2015. The impact of information technologies on logistics service providers' operations - a case study. Presented at: 20th International Symposium on Logistics, Bologna, Italy, 5-8 July 2015.
• Yip, T. L., Wang, Y. and Haider, J. 2015. The concept of port centric ICT systems. Presented at: Global Port Research Alliance (GPRA) 2015 Conference on "Port and Logistics Connectivity", Hong Kong, China, 21-22 May 2015.
• Harris, I., Wang, Y. and Wang, H. 2015. ICT in multimodal transport and technological trends: unleashing potential for the future. International Journal of Production Economics 159, pp. 88-103. (10.1016/j.ijpe.2014.09.005)
• Wang, Y., Sanchez Rodrigues, V. A. and Evans, L. 2015. The use of ICT in road freight transport for CO2 reduction - an exploratory study of UK’s grocery retail industry. International Journal of Logistics Management 26(1), pp. 2-29. (10.1108/IJLM-02-2013-0021)

2013

• Han, J., Pettit, S. and Wang, Y. 2013. The role of inter-organisational systems in supply chain management: an integrated theoretical perspective. Presented at: Logistics Research Network Conference, Birmingham, UK, 4th - 6th September 2013.
• Wang, Y. 2013. The implementation of Lean in the Chinese healthcare system. Presented at: British Academy of Management, Liverpool, UK, 10 - 12 September 2013.
• Wang, Y., Naim, M. M. and Evans, L. 2013. Enabling smart logistics for service operations. In: Owusu, G. et al. eds. Transforming field and service operations: methodologies for successful technology-driven business transformation., Vol. IV. Berlin: Springer, pp. 237-256., (10.1007/978-3-642-44970-3_15)
• Wang, Y., Eva, L., Owusu, G. and McCormick, A. 2013. Data integrity issue in asset-intensive industry. Journal of Advanced Management Science 1(3), pp. 338-343. (10.12720/joams.1.3.338-343)
• Han, J., Pettit, S. and Wang, Y. 2013. The role of Inter-Organizational Systems quality for supply chain management: A systematic literature review. Presented at: 18th International Symposium on Logistics (ISL 2013), Vienna, Austria, 7-10 July 2013 Presented at Pawar, K. S. and Rogers, H. eds.Abstracts of Papers Presented at the 18th International Symposium on logistics (ISL 2013) : resilient supply chains in an uncertain environment : Vienna, Austria 7-10th July 2013. Nottingham: University of Nottingham Business School pp. 619-628.
• Han, J., Pettit, S. and Wang, Y. 2013. Translating single window systems into inter-organizational systems: building an IOS management framework. Presented at: Logistics Research Network, Birmingham, 4-6 Sep.

2012

• Wang, Y. and Gosling, J. 2012. Assessing the impact of BIM adoption on supply chains in the construction sector. Presented at: The International Conference on Innovative Methods for Innovation Management and Policy (IM2012), Beijing, China, 21-25 May 2012.
• Wang, Y. and O'Neill, M. 2012. Exploring the concept of "floating" market: the link between diet, health and health inequalities. Presented at: 17th Logistics Research Network, Cranfield, UK, 5-7 September 2012.

2011

• Wang, Y. 2011. Defining communication flexibility for smart logistics. Presented at: The 3rd International Conference on Logistics and Transport & The 4th International Conference on Operations and Supply Chain Management, Malé, Maldives, 15-17 December 2011.
• Wang, Y. 2011. The potential of electronic logistics marketplaces on carbon emission reduction within the UK's grocery sector. Presented at: Logistics Research Network Annual Conference 2011, Southampton, UK, 7-9 September 2011.
• Eyers, D. R., Potter, A. T. and Wang, Y. 2011. Supply chain implications of e-commerce channels for additive manufacturing. Presented at: 21st International Conference on Production Research, Stuttgart, Germany, 31 July - 4 August 2011.
• Wang, Y., Potter, A. T., Naim, M. M. and Beevor, D. 2011. A case study exploring drivers and implications of collaborative electronic logistics marketplaces. Industrial Marketing Management 40(4), pp. 612-623. (10.1016/j.indmarman.2010.12.015)
• Potter, A. T., Naim, M. M. and Wang, Y. 2011. The pitfalls of performance measurement: Evidence from UK supply chains. Presented at: Logistics Research Network Annual Conference 2011, Southampton, UK, 7-9 September 2011.
• Wang, Y. 2011. The impact of electronic logistics marketplaces on carbon emission reduction within the UK's grocery sector. Presented at: 16th Annual Logistics Research Network Conference, Southampton, UK, 7-9 Sept 2011.

2010

• Huckridge, J., Potter, A. T., Wang, Y., Beresford, A. K. C. and Naim, M. M. 2010. Enabling multimodal transport: A Welsh perspective. Presented at: Logistics Research Network Annual Conference 2010, Harrogate, UK, 8-10 September 2010.
• Huckridge, J., Potter, A. T., Wang, Y., Beresford, A. K. C. and Naim, M. M. 2010. Enabling multimodal transport: a Welsh perspective. Presented at: 15th Annual Logistics Research Network Conference, Harrogate, UK, 8-10 September 2010Proceedings of the 15th Logistics Research Network Conference Harrogate 8-10 September 2010. CILT pp. 285-294.
• Huckridge, J., Potter, A. T., Wang, Y., Beresford, A. K. C. and Naim, M. M. 2010. CT in multimodal transport operations: a framework for future research. Presented at: 17th EurOMA Conference, Porto, Portugal, 6-9 June 2010.
• Huckridge, J., Wang, Y., Potter, A. T., Beresford, A. K. C. and Naim, M. M. 2010. ICT in multimodal transport operations: a framework for future research. Presented at: 17th International Annual EurOMA Conference, Porto, Portugal, 6-9 June 2010 Presented at Acur, N., Erkip, N. K. and Günes, E. D. eds.Proceedings of the 17th International Annual EurOMA Conference, Porto, Portugal, 6-9 June 2010. European Operations Management Association (EurOMA)
• Edwards, J., Wang, Y., Potter, A. and Cullinane, S. 2010. E-business, E-logistics and the environment. In: McKinnon, A. et al. eds. Green Logistics Improving the Environmental Sustainability of Logistics. London: Kogan Page, pp. 322-338.
• Wang, Y., Naim, M. M. and Potter, A. T. 2010. Electronic logistics marketplaces. In: Lee, I. ed. Encyclopedia of E-business Development and Management in the Global Economy. Hershey, PA.: IGI Global, pp. 218-226.
• Potter, A. T., Wang, Y. and Thomas, A. J. 2010. Supply chain planning, auditing and performance analysis. In: Mena, C. and Stevens, G. eds. Delivering performance in food supply chains. Woodhead Publishing Series in Food Science, Technology and Nutrition Vol. 185. Cambridge: Woodhead Publishing

2009

• Eyers, D. R. and Wang, Y. 2009. The potential of e-commerce distribution channels for products enabled by Rapid Manufacturing. Presented at: Logistics Research Network Annual Conference, Cardiff, UK, 9-11 September 2009.
• Wang, Y., Potter, A. T. and Naim, M. M. 2009. An evaluation of electronic logistics marketplaces within supply chains. In: Dwivedi, A. and Butcher, T. eds. Supply Chain Management and Knowledge Management: Integrating Critical Perspectives in Theory and Practice. Basingstoke: Palgrave Macmillan, pp. 269-287.

2008

• Eyers, D. R., Wong, H., Wang, Y. and Dotchev, K. 2008. Rapid manufactured enabled mass customisation: untapped research opportunities in supply chain management. Presented at: Logistics Research Network Annual Conference, Liverpool, UK, 10-12 September 2008.
• Eyers, D. R., Wong, H., Wang, Y. and Dotchev, K. 2008. Rapid manufacturing enabled mass customisation: untapped research opportunities in supply chain management. Presented at: Logistics Research Network Annual Conference, Liverpool, UK, 10-12 September 2008.
• Wang, Y., Potter, A. T., Mason, R. J. and Naim, M. M. 2008. Aligning transport performance measures with customised retail logistics: a structured method and its application. International Journal of Logistics: Research and Applications 11(6), pp. 457-473. (10.1080/13675560802141721)
• Wang, Y., Potter, A. T. and Naim, M. M. 2008. The potential for a regional Electronic Logistics Marketplace: the case of Wales. Presented at: 13th Annual Logistics Research Network Annual Conference, Liverpool, UK, 10-12 September 2008Proceedings of the 13th Logistics Research Network Conference, Liverpool, UK, 10-12 September 2008. Chartered Institute of Logistics and Transport (UK) pp. 259-264.
• Mason, R. J., Naim, M. M., Potter, A. T. and Wang, Y. 2008. Transport in supply chain networks. Cardiff: Cardiff Business School.
• Wang, Y. 2008. Electronic marketplaces for tailored logistics. PhD Thesis, Cardiff University.

2007

• Wang, Y. and Potter, A. T. 2007. The application of real-time tracking technologies in freight transport. Presented at: IEEE 3rd International Conference on Signal-Image Technology & Internet-Based Systems, Shanghai, China, 16-19 December 2007IEEE 3rd International Conference on Signal-Image Technology & Internet-Based Systems 2007. SITIS '07. Los Alamitos, CA: IEEE pp. 298 -304., (10.1109/SITIS.2007.65)
• Wang, Y. and Lalwani, C. S. 2007. Using e-business to enable customised logistics sustainability. The International Journal of Logistics Management 18(3), pp. 402-419. (10.1108/09574090710835138)
• Wang, Y., Potter, A. T. and Naim, M. M. 2007. Evaluating the reasons for using electronic logistics marketplaces within supply chains. Presented at: 12th Logistics Research Network Conference, Hull, UK, 5-7 September 2007.
• Wang, Y., Potter, A. T. and Naim, M. M. 2007. Evaluating the reasons for using electronic logistics and marketplaces within supply chains. Presented at: 12th Logistics Research Network Conference, Hull, UK, 5-7 September 2007.
• Wang, Y., Potter, A. T. and Naim, M. M. 2007. Assessing the impact of electronic logistics marketplaces? A case study. Presented at: 19th NOFOMA Conference, Reykjavik, Iceland, 7-8 June 2007.
• Wang, Y., Potter, A. T. and Naim, M. M. 2007. Assessing the impact of electronic logistics marketplaces - A case study. Presented at: 19th NOFOMA Conference, Reykjavik, Iceland, 7-8 June 2007.
• Wang, Y., Potter, A. T. and Naim, M. M. 2007. An exploratory study of electronic logistics marketplaces and its impact on customised logistics. Presented at: 18th Annual Conference of the Production and Operations Management Society, Dallas, TX, USA, 4-7 May 2007.
• Wang, Y. and Naim, M. M. 2007. B2B e-business reference architecture for tailored logistics. International Journal of Services Operations and Informatics 2(3), pp. 253-266. (10.1504/IJSOI.2007.015327)
• Wang, Y., Potter, A. T. and Naim, M. M. 2007. Electronic marketplaces for tailored logistics. Industrial Management & Data Systems 107(8), pp. 1170-1187. (10.1108/02635570710822804)
• Wang, Y., Potter, A. T. and Naim, M. M. 2007. The impact of electronic logistics marketplaces on tailored logistics. Presented at: 18th Annual Conference of POMS, Dallas, TX, USA, 4-7 May 2007Proceedings of the 18th Annual Conference of POMS. Proceedings of the Annual Conference of POMS Edward Elgar
• Wang, Y. and Potter, A. T. 2007. The application of real-time tracking technologies in freight transport. Presented at: 3rd International Conference on Signal-Image Technology & Internet-Based Systems, Shanghai, China, 16-19 December 2007 Presented at Yetongnon, K., Chbeir, R. and Dipanda, A. eds.SITIS 2007 proceedings : 3rd International Conference on Signal Image Technology & Internet-Based Systems. Los Alamitos, CA: IEEE Computer Society pp. 298-304.

2006

• Wang, Y. and Naim, M. M. 2006. B2B e-Business reference architecture for customised logistics. Presented at: 11th International Symposium on Logistics (ISL 2006), Beijing, China, 9-11 July 2006 Presented at Pawar, K. ed.Competitive Advantage Through Global Supply Chains: Proceedings of the 11th International Symposium on Logistics (11th ISL), Beijing, China, 9 - 11 July 2006. Nottingham: Centre for Concurrent Enterprise
• Wang, Y., Potter, A. T. and Mason, R. J. 2006. Aligning transport performance measures for customised logistics. Presented at: 14th International Working Seminar on Production Economics, Innsbruck, Austria, 20-26 February 2006.
• Wang, Y. 2006. E-collaboration: A literature analysis. Presented at: 2nd I*PROMS Virtual International Conference, online, 3-14 July 2006 Presented at Eldukhri, E. E., Pham, D. T. and Soroka, A. J. eds.Intelligent Production Machines and Systems - 2nd I*PROMS Virtual International Conference 3-14 July 2006. Elsevier pp. 132-143.

2005

• Wang, Y., Lalwani, C. C. and Aryee, G. 2005. E-business enabled customised logistics sustainability. Presented at: 2005 IEEE International Conference on Service Operations and Logistics, and Informatics, Beijing, China, 10-12 August 2005 Presented at Qiu, R. G. ed.2005 IEEE International Conference on Service Operations and Logistics, and Informatics: Proceedings: August 10-12, 2005, Beijing Friendship Hotel, Beijing, P. R. China. IEEE pp. 549-554.