Ewch i’r prif gynnwys

Contact us

Mae'r cynnwys hwn ar gael yn Saesneg yn unig.

Find out how to get in touch with the IELTS Test Centre at Cardiff University.

Logo of IELTS

IELTS Test Centre
Cardiff University
Deri House, 2-4 Park Grove
CF10 3BN

Opening hours

Coronavirus (COVID-19)

IELTS testing in the UK and Ireland has been suspended until further notice.

Deri House is currently closed, however you can still contact us by email or telephone.

Please email ielts@cardiff.ac.uk if you would like to be contacted when testing resumes at Cardiff University.

Our office is open 09:00 to 13:00 and 14:00 to 16:30, Monday to Friday.

We welcome correspondences in Welsh and English.

IELTS office

The IELTS office is located at reference 19 on the location guide.

Feedback and complaints

We welcome your feedback on any part of the customer journey. Please email or telephone us with your comments.

All complaints must be made in writing and will be acknowledged within two working days. Complaints will be fully investigated and responded to (wherever possible) within ten working days. Complaints relating to the test must be made on the test day before leaving the test venue. IELTS will not accept complaints relating to the conduct of the test after results have been released.

Complex complaints may take longer to deal with. In these cases the Test Centre will escalate the complaints and keep test takers updated on the progress of their complaint.

Test Centres follow the agreed British Council Escalation Model when handling complaints.