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Advice for parents and guardians

We’re working hard to make sure students receive a consistent and high-quality learning experience while keeping them safe during the coronavirus (COVID-19) pandemic.

We appreciate parents or guardians might have questions about the current situation and we've tried to answer them or signpost to the relevant information that can be accessed by students in our student intranet.

Getting a COVID-19 vaccine

Students living in Cardiff or the Vale of Glamorgan, who are registered with a doctor, are receiving their COVID-19 vaccinations. Those students have not received an appointment letter, or their contact details are not up to date with their doctor, they can complete the Cardiff and the Vale University Health Board Leave Nobody Behind form or call their booking line on +44(0)29 2184 1234.

Guidance for students living elsewhere in Wales is available on the Welsh Government website.

Welsh Government has further information on the COVID-19 vaccination for Higher Education students across Wales.

When to self-isolate

Students must self-isolate if they:

  • have the common symptoms of coronavirus (COVID-19) or are waiting for an NHS test result
  • have received a positive or inconclusive result from the Cardiff University Screening Service
  • have received a positive result from an NHS coronavirus (COVID-19) test
  • have been identified as a close contact of someone with coronavirus (COVID-19)
  • live with someone who has the common coronavirus (COVID-19) symptoms or has received a positive or inconclusive test result from the Cardiff University Screening Service or the NHS.

There is more information for students about what they should do when they self-isolate on the student intranet and we have created an advice tool to help them with guidance for their particular situation.

All students have full access to the National Health Service (NHS) and will be treated for coronavirus (COVID-19) if required.

Keeping the University informed

Students can quickly tell us about any coronavirus (COVID-19) symptoms, test results or the need to self-isolate by logging in to SIMS Online.

Getting tested for coronavirus (COVID-19)

If students have the common COVID-19 symptoms (a high temperature, a new continuous cough, a loss of sense of smell or taste) they should self-isolate and book an NHS COVID-19 test immediately.

NHS Wales testing is free and currently available on campus and around the city.

Testing for wider symptoms of coronavirus (COVID-19)

The Cardiff and Vale Test, Trace, Protect Service is now advising to book an NHS coronavirus (COVID-19) test and self-isolate until you get the result if you start to experience: fatigue, myalgia (muscle ache or pain), a sore throat, a headache, sneezing, a runny nose, a loss of appetite, nausea, vomiting, or diarrhoea.

Testing for a wider range of symptoms is being introduced in Cardiff and the Vale of Glamorgan to help find cases of new variants of COVID-19 and identify people who may be at risk of passing on the disease to others without knowing.

Cardiff University Screening Service

Our Screening Service is free and open to all our students and staff who do not have any common or wider symptoms of coronavirus (COVID-19). Knowing who has COVID-19 is vital to stopping its spread. Students can book a screening test at any time without the need for an invite or reminder.

Supporting students who are self-isolating

Students can get in touch with us through Student Connect if they need support while self-isolating. They can access Student Connect by:

  • asking the chatbot questions 24/7 when they see the blue and white chat button on the bottom right hand corner of the student intranet.
  • email: studentconnect@cardiff.ac.uk
  • phone: +44 (0)29 2251 8888.

First year students can also contact their peer mentor in their Academic School who may be able to help them find the right people to talk to in their School.

We have a range of support available to help students look after their emotional, mental and physical health while at University:

Students living in Cardiff University accommodation can access a range of support through the Residence Life Team. Students living in private accommodation will be contacted by the Wellbeing Team.

Access to accommodation services for students who are self-isolating

Our residence teams are here to support students who are self-isolating in University accommodation. They have provided guidance to students on the student intranet about how they can access accommodation services such as laundry, housekeeping, maintenance, IT support and rubbish and recycling whilst they are self-isolating.

Students won't be able to access laundry facilities whilst they are self-isolating, however the University has arranged and will pay for a COVID-19 safe laundry service for students in self-isolation in University accommodation. Each student will receive one 3kg wash during their period of self-isolation. More information about the COVID-19 safe laundry service can be found on the student intranet.

We know this is a worrying time for our students. We have a dedicated Student Support and Wellbeing Team to help them make the most of student life. We’re recruiting more frontline counselling and wellbeing staff to help our students as we get used to different ways of working, teaching and learning.

Students can get in touch with us through Student Connect if they need support. They can access Student Connect by:

  • asking the chatbot questions 24/7 when they see the blue and white chat button on the bottom right hand corner of the student intranet.
  • email: studentconnect@cardiff.ac.uk
  • phone: +44 (0)29 2251 8888.

Students can find out more about the support services available on the student intranet.

Find out more to our approach to teaching for the 2021/22 academic year.

Public Health Wales have confirmed that our campus remains safe. Our residences, libraries, study spaces and other buildings, remain open in line with Welsh Government measures.

It's important that students stay in touch with their School for the most up-to-date information about their course.

Study skills support

Our study skills resources and support services can help students with their learning and overcome any difficulties they may be experiencing with their studies.

There is more information about the study support service on the student intranet.

We are currently reviewing our safety measures for the 2021/22 academic year in light of the latest Welsh Government guidance.

Take a look at the safety measures we have been using to keep our campus safe for students.

All our measures have been approved by Public Health Wales allowing us to continue to provide in-person teaching as part of a blended learning provision, supported by some online elements.

Coronavirus (COVID-19) Screening Service

We are offering an ongoing coronavirus (COVID-19) Screening Service to our students and staff who are asymptomatic. Asymptomatic means you show no signs or symptoms of the virus.

There is more information for students about the Screening Service on the student intranet.

Daily cases of coronavirus (COVID-19)

We publish new confirmed cases of coronavirus (COVID-19) among Cardiff University staff and students daily (Monday to Friday).

Coronavirus (COVID-19) regulations

Welsh Government are using a national alert level system and restrictions are changing regularly.

This does not change students' access to education or support services and we will continue our blended learning approach.

Parents and guardians can read information from the Welsh government about higher education and coronavirus (COVID-19).

Public Health Wales have confirmed that our campus remains safe. Our residences, libraries, study spaces and other buildings, remain open in line with Welsh Government measures.

We have developed a remote study policy to make sure students can continue with their studies online if they are unable to join us on campus.

The option to study remotely was previously available until 31 January 2021 (earlier for some programmes). We have now extended this, so students can apply to study remotely for longer. The duration of the extension will depend upon the start date of their programme:

Programme start dateRemote study extended until
During October/November 202025 July 2021
During January 202122 August 2021

Please note: some programmes are not able to provide remote study, and others that were able to provide remote study for semester one will not be able to do so for semester two due to scheduled learning that requires on-campus attendance.

Students can check their eligibility and how to apply for remote study on the student intranet.

Interruption to study

If a student does not want to apply for remote study then they can request to interrupt their studies.

If granted by their Academic School, they can stop their studies and restart next academic year. There are some restrictions and various implications so before applying students considering an interruption should speak to their Personal Tutor, Supervisor or Head of School.

There are also implications for accommodation and tuition fees so they should contact the Money Advice Team in Student Support and Wellbeing for more information. Independent advice is also available from the Students’ Union Advice Team.

There is more information for students about interruption of study on the student intranet.

Withdrawal from study

If a student wishes to withdraw and leave completely they should discuss this first with their Personal Tutor, Supervisor or Head of School.

They should also contact the Money Advice Team to understand the financial implications. Independent advice is available from the Students’ Union Advice Team.

Residences fees rebate

The option to request a residences fee rebate has now closed.

Residence support

Our Residence Life Team are dedicated to enhancing our students' experience. They help to create a community within residences where students feel a sense of belonging and inclusion.

Residence Life Coordinators and student Residence Life Assistants work in partnership with Student Support and Wellbeing, Residences Management and the Students’ Union.

The team encourages students to share their experiences and to access quality support services to help them make the most of their time with us.

There is more information about the Residences Life Team on the student intranet.

Our Money Advice Team can assist and advise students who are experiencing financial hardship or have concerns about money during self-isolation. If students have run out of money, emergency funding may be available to support.

Students should still receive student finance payments as normal, but should inform the University of any absence from their studies using SIMS Online. Short absences from their course (eg 14 days) should not normally affect their support from their student finance provider.

If students need to be absent from their course for longer than 14 days, or if they have concerns about their funding situation then they should contact Student Connect and ask to speak to a Student Funding Adviser.

Students can access Student Connect by:

  • asking the chatbot questions 24/7 when they see the blue and white chat button on the bottom right hand corner of the student intranet.
  • email: studentconnect@cardiff.ac.uk
  • phone: +44 (0)29 2251 8888.

Tuition fees for 2020/21

While we know students may find it disappointing, in line with other UK universities, tuition fees are still required to be paid in full for the academic year and will be collected as normal.

We are very aware that for some students the coronavirus (COVID-19) pandemic may be the cause of financial difficulty. There are a number of ways Cardiff University can assist should our students require financial support at this time.

Options may include:

  • Agreeing a more manageable repayment plan. If you feel you would benefit from this option, please complete the tuition fee instalment request form.
  • Applying a temporary hold on the outstanding value of your fees for a short period of time until your situation becomes clearer.

Welsh Government has said, where delivery like this is taking place, students should expect to pay fees for this education as normal but that whether or not an individual student is entitled to a refund of fees will depend on the specific contractual arrangements between them and their provider, and the particular experience that they have on their course.

No matter how our courses are delivered, the important thing is that students are supported to achieve the required learning outcomes for their course of study. We will also provide careers advice and support for mental health and wellbeing online and in-person in the new academic year.

Everyone in our University community is asked to adhere to our coronavirus (COVID-19) community commitment, which makes clear the expectations and the behaviours we ask all our staff and students to adopt.

We expect all our students to follow the new restrictions and wider guidance from Public Health Wales to help keep our community safe. The community commitment contains escalation measures where these expectations are not met.

We have a dedicated email and telephone number for students who are concerned about the behaviour of others.

A team of staff will follow up on all reports. Where issues arise, and a student fails to adhere to the rules, South Wales Police will issue Acceptable Behaviour Contracts.

Where students repeatedly offend, we will work with the Police to determine the most appropriate course of action. This can involve increasing levels of fixed penalty notices (rising to £1,920) as well as action under the University’s student conduct procedures, through which students can be suspended or, for serious offences, excluded.

New COVID-19 variants

As a result of the new coronavirus variants, students who are yet to return to Cardiff must ensure they follow local public health advice. They should keep their Academic School informed if this means that they are unable to attend in-person teaching, despite their course offering it, due to local measures intended to prevent the further spread of other variants.

Students travelling from overseas

If a student tells us their travel plans we can make sure they have the support they need when they return to Cardiff.

Welsh government have provided guidance about what rules to follow when arriving from overseas.

The advice will vary depending on where you are travelling from:

When you arrive in the UK, you should follow Welsh government guidance on how to isolate when you travel to Wales.

Booking a COVID-19 test

Welsh government guidance advises students book a COVID-19 screening test if they are planning to use campus facilities or return to in-person learning. This will help those who are asymptomatic to know if they have to self-isolate to help reduce the spread of the virus in your community.

Students can plan ahead and book their first two tests before arriving in Cardiff. They will also need to book further screening tests after returning to Cardiff.

Please note while Welsh Government guidance refers to ‘lateral flow’ tests this does not apply to our students as Cardiff University has its own in-house screening service.

Students can find out more about getting tested and how to book tests on the student intranet.

Laying low

Students waiting for their test results are asked to 'lay low' during this period and minimise contact with others. They can still attend on-campus teaching or a placement. If they test positive they will need to follow the guidance on self-isolation.

Contact us

If you are a parent or guardian of a current student and still have questions about coronavirus (COVID-19), our Student Connect team are available to take your call from Monday to Friday between 09:00 and 16:30.

Please note we will not be able to discuss matters regarding a specific student.

Advice for parents and guardians

Please select Option 1 for COVID-19 related queries.

  • Telephone+44 (0)29 2251 8888