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Advice for parents and guardians

We’re working hard to make sure students receive a consistent and high-quality learning experience while keeping them safe during the coronavirus (COVID-19) pandemic.

We appreciate parents or guardians might have questions about the current situation and we've tried to answer them or signpost to the relevant information that can be accessed by students in our student intranet.

Getting a COVID-19 vaccine

Students living in Cardiff or the Vale of Glamorgan, who are registered with a doctor, are receiving their COVID-19 vaccinations. Those students have not received an appointment letter, or their contact details are not up to date with their doctor, they can complete the Cardiff and the Vale University Health Board Leave Nobody Behind form or call their booking line on +44(0)29 2184 1234.

Guidance for students living elsewhere in Wales is available on the Welsh Government website.

Welsh Government has further information on the COVID-19 vaccination for Higher Education students across Wales.

All students have full access to the National Health Service (NHS) and will be treated for coronavirus (COVID-19) if required.

Keeping the University informed

Students can quickly tell us about any coronavirus (COVID-19) symptoms, test results or the need to self-isolate by logging in to SIMS Online.

Getting tested for coronavirus (COVID-19)

If students have the common COVID-19 symptoms (a high temperature, a new continuous cough, a loss of sense of smell or taste) they should self-isolate and book an NHS COVID-19 test immediately.

NHS Wales testing is free and currently available on campus and around the city.

Cardiff University Screening Service

Our Screening Service is free and open to all our students and staff who do not have any common or wider symptoms of coronavirus (COVID-19). Knowing who has COVID-19 is vital to stopping its spread. Students can book a screening test at any time without the need for an invite or reminder.

Supporting students who are self-isolating

Students can get in touch with us through Student Connect if they need support while self-isolating. They can access Student Connect by:

  • asking the chatbot questions 24/7 when they see the blue and white chat button on the bottom right hand corner of the student intranet.
  • email:
  • phone: +44 (0)29 2251 8888.

First year students can also contact their peer mentor in their Academic School who may be able to help them find the right people to talk to in their School.

We have a range of support available to help students look after their emotional, mental and physical health while at University:

Students living in Cardiff University accommodation can access a range of support through the Residence Life Team. Students living in private accommodation will be contacted by the Wellbeing Team.

Access to accommodation services for students who are self-isolating

Our residence teams are here to support students who are self-isolating in University accommodation. They have provided guidance to students on the student intranet about how they can access accommodation services such as laundry, housekeeping, maintenance, IT support and rubbish and recycling whilst they are self-isolating.

Students won't be able to access laundry facilities whilst they are self-isolating, however the University has arranged and will pay for a COVID-19 safe laundry service for students in self-isolation in University accommodation. Each student will receive one 3kg wash during their period of self-isolation. More information about the COVID-19 safe laundry service can be found on the student intranet.

We have a dedicated Student Support and Wellbeing Team to help them make the most of student life. We’re recruiting more frontline counselling and wellbeing staff to help our students as we get used to different ways of working, teaching and learning.

Students can get in touch with us through Student Connect if they need support. They can access Student Connect by:

  • asking the chatbot questions 24/7 when they see the blue and white chat button on the bottom right hand corner of the student intranet.
  • email:
  • phone: +44 (0)29 2251 8888.

Students can find out more about the support services available on the student intranet.

Find out more to our approach to teaching for the 2021/22 academic year.

Public Health Wales have confirmed that our campus remains safe. Our campus remains open in line with Welsh Government measures.

It's important that students stay in touch with their School for the most up-to-date information about their course.

Study skills support

Our study skills resources and support services can help students with their learning and overcome any difficulties they may be experiencing with their studies.

There is more information about the study support service on the student intranet.

We are currently reviewing our safety measures for the 2021/22 academic year in light of the latest Welsh Government guidance.

Take a look at the safety measures we have been using to keep our campus safe for students.

All our measures have been approved by Public Health Wales allowing us to continue to provide in-person teaching as part of a blended learning provision, supported by some online elements.

Coronavirus (COVID-19) Screening Service

We are offering an ongoing coronavirus (COVID-19) Screening Service to our students and staff who are asymptomatic. Asymptomatic means you show no signs or symptoms of the virus.

There is more information for students about the Screening Service on the student intranet.

Daily cases of coronavirus (COVID-19)

We publish new confirmed cases of coronavirus (COVID-19) among Cardiff University staff and students daily (Monday to Friday).

Coronavirus (COVID-19) regulations

Welsh Government are using a national alert level system and restrictions are changing regularly.

Parents and guardians can read information from the Welsh government about higher education and coronavirus (COVID-19).

Students should plan to arrive in Cardiff by the start date of their course. However, if this is not possible, they will be permitted to study online for the first four weeks of term before joining us on campus. These four weeks should include their 10 day quarantine period, if required, on arrival in the UK.

If they need to study online, they will be supported by their academic school. However, they will miss some in-person teaching and not all study materials will be available online. We therefore encourage students to join us in Cardiff as soon as they are able to.

Read more about the financial support available for COVID-19 related travel.

How to request delayed arrival

Students should request to delay their arrival before the start of their course. Students must first complete online enrolment and log in to SIMS to complete the delayed arrival to campus request. They can make a request if:

  • their travel is restricted
  • they have to quarantine
  • they experience visa delays
  • they have another coronavirus (COVID-19) related issue.

Delayed start dates

If a student's course starts on 27 September, the latest they can begin their studies is 25 October. They will need to make sure their quarantine period finishes by this time so they can begin their studies on campus.

Most courses will allow you to study online for this four-week period. However, there are a small number of courses where remote study will not be possible.

Interruption to study

If a student does not want to apply for remote study then they can request to interrupt their studies.

If granted by their Academic School, they can stop their studies and restart next academic year. There are some restrictions and various implications so before applying students considering an interruption should speak to their Personal Tutor, Supervisor or Head of School.

There are also implications for accommodation and tuition fees so they should contact the Money Advice Team in Student Support and Wellbeing for more information. Independent advice is also available from the Students’ Union Advice Team.

There is more information for students about interruption of study on the student intranet.

Withdrawal from study

If a student wishes to withdraw and leave completely they should discuss this first with their Personal Tutor, Supervisor or Head of School.

They should also contact the Money Advice Team to understand the financial implications. Independent advice is available from the Students’ Union Advice Team.

Residence support

Our Residence Life Team are dedicated to enhancing our students' experience. They help to create a community within residences where students feel a sense of belonging and inclusion.

Residence Life Coordinators and student Residence Life Assistants work in partnership with Student Support and Wellbeing, Residences Management and the Students’ Union.

The team encourages students to share their experiences and to access quality support services to help them make the most of their time with us.

There is more information about the Residences Life Team on the student intranet.

Our Money Advice Team can assist and advise students who are experiencing financial hardship or have concerns about money during self-isolation. If students have run out of money, emergency funding may be available to support.

Students should still receive student finance payments as normal, but should inform the University of any absence from their studies using SIMS Online. Short absences from their course (eg 14 days) should not normally affect their support from their student finance provider.

If students need to be absent from their course for longer than 14 days, or if they have concerns about their funding situation then they should contact Student Connect and ask to speak to a Student Funding Adviser.

Students can access Student Connect by:

  • asking the chatbot questions 24/7 when they see the blue and white chat button on the bottom right hand corner of the student intranet.
  • email:
  • phone: +44 (0)29 2251 8888.

Everyone in our University community is asked to adhere to our coronavirus (COVID-19) community commitment, which makes clear the expectations and the behaviours we ask all our staff and students to adopt.

We expect all our students to follow the new restrictions and wider guidance from Public Health Wales to help keep our community safe. The community commitment contains escalation measures where these expectations are not met.

We have a dedicated email and telephone number for students who are concerned about the behaviour of others.

A team of staff will follow up on all reports. Where issues arise, and a student fails to adhere to the rules, South Wales Police will issue Acceptable Behaviour Contracts.

Where students repeatedly offend, we will work with the Police to determine the most appropriate course of action. This can involve increasing levels of fixed penalty notices (rising to £1,920) as well as action under the University’s student conduct procedures, through which students can be suspended or, for serious offences, excluded.

As of 4am on 1 November, there are currently no countries on the UK Government’s red list.

The red list is updated on a regular basis and so you are advised to check before making travel arrangements.

If you have returned from any of the following countries before 1 November must you must follow the rules for travellers arriving from a red list country.

  • Colombia
  • Dominican Republic
  • Ecuador
  • Haiti
  • Panama
  • Peru
  • Venezuela.

The rules for travel from countries and territories not on the red list will instead depend on your vaccination status.

When you arrive in the UK, you should follow Welsh government guidance on how to isolate when you travel to Wales.

Booking a COVID-19 test

Welsh government guidance advises students to book a COVID-19 screening test if they are planning to use campus facilities or return to in-person learning. This will help those who are asymptomatic to know if they have to self-isolate to help reduce the spread of the virus in your community.

Students can find out more about getting tested and how to book tests on the student intranet.

Contact us

If you are a parent or guardian of a current student and still have questions about coronavirus (COVID-19), our Student Connect team are available to take your call from Monday to Friday between 09:00 and 16:30.

Please note we will not be able to discuss matters regarding a specific student.

Advice for parents and guardians

Please select Option 1 for COVID-19 related queries.

  • Telephone+44 (0)29 2251 8888