Tracy has been Chief Executive of the Welsh Ambulance Service since October 2014.
She joined the organisation at a very difficult time with many challenges to be addressed to enable transformation of the service.
Tracy has worked in the NHS in Wales for 30 years, beginning her career in 1984. Tracy is qualified generally with a Masters in Business Administration (MBA) and professionally with Fellowship of the Chartered Institute of Personnel and Development (FCIPD).
Tracy found her niche in HR and, over the last 20 years worked in several Board level roles including Deputy Chief Executive, Executive Director and National Director in a range of healthcare and government settings.
An engaging, authentic leader, with strong personal values of openness and integrity. Tracy is passionate about improving the health of the population and health services, with a strong commitment to connecting personally with patients, staff and the public.
She has proved adept at working with the media to change the way the ambulance service is portrayed and at working with politicians, including at Ministerial level. Tracy is very committed to partnership working with trade unions and many other stakeholders to achieve positive outcomes. She believes in the power of successful teams to lead organisations and focus on the leadership of organisations as a pre- requisite to success.
With an energetic and charismatic approach, Tracy has secured a number of accolades, including receiving the Institute of Directors (IOD) Wales Public Sector Director of the Year award. Being a holder of the Healthcare People Management Association (HPMA) UK President’s award for outstanding contribution to healthcare HR management and a Stonewall Wales Role Model of the Year.
Tracy lives with her wife and one of their four children. In her spare time, she enjoys golf, travel and spending time with her friends and family.
Honours and awards
- Institute of Directors (IOD) Wales Public Sector Director of the Year
- Healthcare People Management Association (HPMA)
- Presidents Award for Outstanding Contribution to the HR Profession in Health Care (UK)
- Stonewall – Role Model of the Year (Wales).