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Organising and Delivering Health and Social Care



Across the developed world healthcare organisations are under increasing pressure to provide high quality, safe, patient-centred services with diminishing resources.  Yet health and social care systems are some of the most complex known to human society.  They are dynamic,technologically rich environments, incorporating interfaces between the public, private and voluntary sectors and a complex division of labour comprising professions, occupations, un-waged caregivers, managers and technicians.  

In recent years widespread concerns with quality, efficiency and safety have heralded the introduction of new technologies of organisational governance that have had a profound effect on the social organisation of work: changing the sites of provision, increasing labour intensification, challenging traditional lines of demarcation and prompting the development of new modes of working.  

The aim of this research group is to undertake theoretically informed, internationally excellent research on the organisation and delivery of healthcare and to translate this into practice in order to make a difference to service users and their families. Nurses and midwives work at the interface between the clinical and the organisational and are well placed to lead developments in this field in both research and practice. In the UK we have entered a period in the history of the NHS when rigorous understanding of health services organisation and delivery has never been more important.  Current work centres on four sub themes:

  • Patient Safety
  • Quality Improvement
  • Complex Systems
  • Knowledge Management

Theme Leader

Professor Davina Allen