Complaints and appeals

This procedure allows applicants who are unhappy with the outcome of their application the opportunity to submit a complaint where they feel that the University has deviated from published policy, or to submit an appeal where new evidence which would be relevant to the application has become available.

Complaints and appeals procedure for applicants

Complaints and appeals procedure for applicants

1 May 2016

To safeguard the interests of applicants, the University has a complaints and appeals procedure for applicants.


Submission deadlines

An appeal or complaint must be submitted within 28 days of the University decision by the applicant in writing by email or letter to:

The Academic Registrar
Academic and Student Support Services
Cardiff University
McKenzie House
30-36 Newport Road
CF24 0DE

Applicant enquiries

Office hours: 08:30 to 17:00 GMT Monday to Friday.