Customer Service Excellence
15 May 2017
Six months on from being awarded the Customer Service Excellence Standard, the CPD Unit are continuing to show commitment to providing an exceptional customer experience.
Responding to customer feedback is a key foundation of the CPD Unit’s service. Improvements over the last few months include new recycling bins in teaching and breakout rooms, improved information regarding available parking facilities and updated course information in brochures and website.
The CPD Unit’s quarterly reports show that they consistently achieve at least 90% ‘good’ or ‘excellent’ responses from customers when asked to assess the extent to which the advertised objectives were covered during the course. The CPD Unit also continues to achieve at least 90% ‘good’ or ‘excellent’ responses from customers about the level of care they have received.
Over the next few months the CPD Unit will be looking into a text/ email reminder service, as suggested by a recent course delegate. They will also continue to improve their communication and efficiency of service.