Find out what you'll need to bring, which channel to pass through in the customs hall and what to do if problems arise.
Immigration process at the airport
Even if you already have a student visa, the immigration officer may still ask you to prove that you are a genuine student coming to study with us and that you'll be leaving at the end of your studies.
The immigration officer must also be satisfied that you speak English at the required level, without needing an interpreter.
Another part of the immigration process is health control. You might be asked to undergo a brief, routine health check by the airport doctor, which may include a chest X-ray as part of a short medical examination if you don't have a copy of your chest X-ray report with you. The health check will take place in a separate room. Afterwards you will have to return to immigration control.
You should make sure that you have all the correct documents with you in your hand luggage. As long as your documents are in order, you should pass through immigration smoothly.
Problems at immigration
If you're carrying the correct documents you should not have any difficulties. If you do, ask the immigration officer to contact us (keep the telephone number with you):
- Telephone:+44 (0)29 2087 4432
Our offices are open from 09:00 to 17:00, Monday to Friday.
After passing through passport control, you need to go to the baggage reclaim area. After you have collected your luggage you'll go through the customs hall.
There are two channels:
Exit the green channel if you're travelling from outside the European Union and have nothing to declare
Exit the red channel if you have goods to declare.
You may be asked to open your luggage for inspection in customs control. If requested, you must open, unpack and repack your luggage.