Services and support
Our libraries are located across the Cathays and Heath Park campuses, and provide a wealth of physical and online resources for students, staff, researchers and visitors.
NHS staff, Cardiff University alumni, schools and the local community are able to visit and use our services.
We are also members of the Society of College, National and University Libraries (SCONUL) reciprocal borrowing scheme and we welcome students, staff and researchers from other higher education institutions.
Customer service is an integral part of the University Library Service. We are proud to hold the Customer Service Excellence standard.
We are committed to providing a service which is friendly, helpful and responsive to your needs and do everything reasonably possible to ensure the reliability of our services.
We are committed to continuous improvement in customer service. We encourage and welcome your feedback as this will provide us with the opportunity to improve. You can share your feedback by visiting our libraries, or by contacting the IT Service Desk: