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Frequently Asked Questions

What are the start and finish times of courses?

For the majority of courses we ask that delegates arrive at 9.15am for a start time of 9.30am. Courses typically finish at 4.30pm. Accredited courses start at 9am and typically finish at 5pm. Individual joining details will be sent 2 weeks before the course to confirm specific course details

I’d like to request an invoice to pay for my course booking, but it asks for purchase order number?

A purchase order is a financial agreement between two parties prior to an invoice being sent. Not all organisations use these so please check with the person responsible for finance and purchasing within your organisation, for confirmation or to raise the order. If you do not use purchase orders, please add a reference that will make sense to you e.g. CU course

Is VAT charged on top of the course fee?

No, as a Higher Education Institute we do not charge VAT on any of our courses

Do you provide lunch and refreshments?

Please check the details on the individual course pages for what will be included Please let us know when booking if you have any specific dietary requirements or allergies.

Can I pay in instalments?

No, currently fees must be paid in a one-off payment prior to the course start date.

I’ve seen a course I would like to attend, how do I reserve a place?

You can complete an online booking form on the relevant course page by clicking the ‘Book Now’ button. You will then have the option for us to send you an invoice (applicable to organisations only) or to pay with a debit or credit card via our secure payment system.  Alternatively you can print off and complete our booking form and return it to us by email/post.

Do I receive a confirmation when I have booked a place?

Yes, you will receive both an on-screen confirmation and an email confirming your booking has been received.  You will receive full joining details, including times, location and a map as well as any pre-course tasks, approximately 10 days prior to the course start date, or 15 working days for more intense courses

Where are the courses held?

The course venue will vary dependent on the course you are booking onto. However, the majority of courses are typically held at the Continuing & Professional Education Division of Cardiff University, 21-23 Senghennydd Road, Cardiff, CF24 4AG. Venue information will be confirmed within the joining details that are sent out prior to the start of the course.

Is Wi-Fi available during the course?

All delegates of courses held on Cardiff University premises will be provided with free Wi-Fi access.

Do you provide car parking?

Car parking in the university car parks is extremely limited and therefore not available for course delegates. However, there are several short and long-stay public car parks located close to the university; details are provided on the map which is sent out to delegates prior to the start of the course. There is also on-road car parking available in the area surrounding the venue, where a Cardiff Council pay and display system is in operation.

How do I get to Continuing & Professional Education?

Door to door directions to the location can be found here. A map will be sent out with the joining instructions for the course.

What is the general dress code on the day?

There is no formal dress code. Most of our delegates dress smart/casual.

What happens if I am unable to attend the course?

If you contact us in writing at least 10 working days before the start of the course (or 15 working days for PRINCE2 and MSP courses) then you can transfer to the next available course date at no extra cost. If there is no alternative course date scheduled then we will issue you with a refund minus a £40 administration charge (or £100 administration charge for PRINCE2 and MSP courses). Fees will be forfeited for cancellations received after this date.

Do I receive a qualification when I complete a course?

All delegates receive a certificate of attendance from Cardiff University except for courses which are accredited externally, for example PRINCE2®. Further information can be found on our course web pages. Some courses are credit bearing, and so may be eligible for credits from Cardiff University on successful completion of the course and related assessment.

What is the maximum number of delegates that can attend a course?

The majority of our courses have a maximum of 12 delegates, to ensure everyone receives a valuable learning experience.

I’d like to take one module from a Masters programme. Is this a possibility?

Yes, many of our Masters programmes offer modules that are available on a standalone basis, or can be combined into a Postgraduate Certificate or Diploma. Please speak to the CPD Unit for information on available modules and details on how to apply.

We’ve just completed our company appraisals and one of the courses would be suitable for many of our employees. Can we block book a course?

Yes you can, but if you feel your team would benefit from a tailor-made course then please contact the CPD Unit about developing a course to meet your specific training needs.

Do you provide in-house training for organisations?

Yes, in-house training is a cost-effective option if your organisation has a number of delegates who would benefit from attending a particular course.

Our Open programme of courses can be tailored to suit your organisation’s specific training requirements. Development of bespoke courses is also available.

Delivery can take place either at your own organisation’s premises or at Cardiff University. Contact the CPD Unit to discuss your training needs.

I’ve read about some recent research done at Cardiff University and my colleagues/organisation would benefit from having this knowledge. What do I do?

A bespoke course can be organised. Please contact the CPD Unit.