Skip to content
Skip to navigation menu


'Ask a Librarian live' without leaving your armchair!

28 September 2010

Girl using a laptop in a library.

Information Services is piloting a new instant messaging tool for library users.

The new 'Ask a Librarian live' pilot is an instant messaging service that will connect users with a member of Library staff in one of the University's 16 libraries. Users will receive a speedy response to their questions addressed to library staff via the chat windows on the Information Services website.

The service will initially be available Monday – Friday, 9am – 5pm.

Janet Peters, University Librarian, explained: "It's really important that the University’s Libraries continue to move with the times and test how new technology can help our users. 'Ask a Librarian live' gives our users access to a 'virtual librarian' from the comfort of their own home or office, without needing to physically visit one of the University libraries. This enables our users to make more productive use of their time to focus on their studies or research.

"We will be following this year's pilot with an extensive review of the project's success, and will be deciding whether to expand the pilot into a permanent 'Ask a Librarian live' service," continued Janet.

As well as the two general enquiries chat windows on the University Library Service section of the Information Services website, there is also a chat window specifically to answer queries regarding the health libraries. This will only be operational when one of the Heath Park Librarians is online, and will provide specialist advice for health library users.

For more information, visit the Libraries section of the Information Services website.


The service will also shortly be available via Voyager, the Library Catalogue.