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Visitor wireless: Frequently Asked Questions

Please note that information about wireless for Cardiff University staff and students can be found on our intranet. Just login with your University username and password and go to the 'Technical Help and Support' section.

Do I need to register my device to use Visitor Wireless?

You will need a Visitor Wireless username and password to authenticate onto the network. These can be obtained from your conference organiser or your Local Computing Representative.


Can I change my Visitor Wireless password?

You cannot change your Visitor Wireless access password. However, your Local Computing Representative does have this ability and requests can be forwarded to them.


How long will my Visitor Wireless registration last?

Visitor Wireless accounts are only appropriate for users requiring access for fewer than fourteen days. If you need access for longer than fourteen days, please contact your Local Computing Representative or conference organiser.


My university or organisation is part of the eduroam federation, but I cannot connect. What should I do?

To access eduroam, you will need a username and password from your participating university or organisation.

If you have any problems using the eduroam service, please contact your home institution.


If your question isn't answered by these FAQs, please contact the IT Service Desk:

By telephone: +44 (0)29 208 74487

By email: