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ResLAN: Frequently Asked Questions (FAQ)

 


What is ResLAN?

ResLAN stands for Residences' Local Area Network. It provides fast access to the Cardiff University network via both a wired or wireless connection.

By connecting to ResLAN, you are agreeing to comply with the rules as laid down by JANET and the Information Services regulations

Please also refer to the terms and conditions of use relating to ResLAN.

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Can ResLAN be accessed from every University study bedroom?

Every University-owned Residence study bedroom has a Cardiff University network point and wireless access point.

There is no separate charge for a ResLAN connection in Cardiff University Residences as this charge is included within the Residences fee. For occupants residing in Cardiff and Vale University Health Board properties, a payment to Residences finance is required before the ResLAN can be enabled. If you live in Camarthen or Pembroke House please contact Resi-Finance or telephone 029 2087 4662. Please allow 24 hours for your network to be enabled after payment has been received.

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Can I use a wireless device in my Residence?

Wireless networking is available in University-owned Residences (except for Student Houses and Flats). Find out more about the wireless network and how to connect.

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How fast is a ResLAN connection?

The cabled network points in study bedrooms are 100Mbit/sec Ethernet.

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What will I need to do to connect my computer to ResLAN?

You can connect to ResLAN via either a wired or wireless connection. Please visit our Connecting to ResLAN web page for further details. 

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Will I need to buy a cable?

No, you will not need to buy a cable - it will be in your room when you arrive. Please leave the cable in your room at the end of your stay in a Cardiff University Residence. 

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Can I check my computer to see if will work on ResLAN?

Yes. You can test your computer using the Campus Manager Online Test. This will test your computer using the same criteria as if you were connecting on campus.

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My computer is not in English, will I still be able to connect?

Yes, you will still be able to connect. Cardiff Campus Manager should work with all languages. 

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How do I check if my computer is free of viruses?

Before your computer will be allowed on to the Cardiff network, it will be scanned for the latest security updates and anti-virus software.

If, at any time, your computer is found to be infected with a virus, it will be your responsibility to take it away and get it cleaned; Information Services staff will not be able to do this for you but The IT Shop offers a quick and reliable (chargeable) service. You will not be able to connect to ResLAN until your computer is virus-free.

If you wish to do this yourself, you should be aware that the best way to clean your system of viruses is to re-install the operating system (first making sure you have backed up any important data/files/movies/music etc). Simply cleaning a virus using an anti-virus program may well result in future problems as you will not know what damage may already have been caused by the virus.

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Can I connect a wired router in my room?

The use of equipment that offers an onward connection to other devices, for example, a router, is strictly prohibited.

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Can I make a remote connection to a computer on the ResLAN network?

No, connections from external machines are restricted to protect other users on the network. 

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Can I send print jobs to University networked printers?

The webPrint wireless printing service enables users of the networked chargeable printing service to send print jobs from their laptop or PC to printers in different locations across the University campuses. Please note that this service is not currently available on smartphones or tablets. 


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What services can I expect to get?

ResLAN provides fast access to the Cardiff University network via a wired or wireless connection. 

Connection to the network enables full internet access for academic use. However, in order to ensure the security of the University network, some services and applications may be blocked to protect other users.

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Are peer-2-peer applications restricted?

ALL peer-2-peer sites are blocked from the ResLAN network.

Please note that if you do attempt to access a peer-2-peer application your request will be intercepted and you will not be able to connect to it.

This policy is not aimed at restricting legitimate academic investigation, therefore if you believe you have a legitimate academic reason for using a peer-2-peer application from the ResLAN network please contact your course tutor to seek approval who will forward the request on your behalf. 

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Will I be able to play online games?

Our priority is to offer a secure academic computing environment for all our students. Whilst we recognise that you may want to play online games, we still have to block those ports which pose a security threat and are unable to open any additional ports for game playing.

Working with the Cardiff Gaming Society, some games do now work on the ResLAN network. Please contact the Gaming Society directly with any requests for registering games consoles, or queries about this.

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My question hasn't been answered here. Where else can I go?

If you have a question that isn't covered by these FAQs, please contact the IT Service Desk.

How to contact the IT Service Desk

You can contact the IT Service Desk by telephone, email, or in person.

To contact by telephone: +44 (0)29 208 74487

To contact by email: insrvConnect@cardiff.ac.uk