IT help and advice
The IT Service Desk is first point of contact for IT support. The IT Service Desk handles all queries from customers, including fault reports, assistance with services, or suggestions for change and enhancements to IT services.
How to contact the IT Service Desk
You can contact the IT Service Desk by telephone, email, or in person.
To contact by telephone: +44 (0)29 208 74487
To contact by email: insrvConnect@cardiff.ac.uk
The IT Service Desk may be visited in person from 09:00 to 17:00 during normal University working days.
We are located at:
40/41 Park Place
IT Service Desk availability
The IT Service Desk is staffed from 08:00 to 17:00 hours, Monday to Friday (normal University working days).
From 17:00 to 22:00 there is a reduced telephone support service. Messages left outside of working hours will be answered as soon as possible on the next working day.
Please note that core working hours may vary with other technical teams.