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Communicating Online

There are ever-increasing ways of communicating online...

Whether it's instant messaging, or the variety of social media services available such as blogs, wikis, social networking sites or shared content sites, we now have a myriad of ways to communicate and share information with each other.

It can be confusing to know what to use and how to get the most out of it… and sometimes it's just difficult to know where to start!

These pages give an overview of some of the most common online communication methods - what's what and when to use it - as well as guidance on how best to use these tools and the pitfalls to avoid.



When using online communication tools... 

... always remember to:

  • Think about who your audience is – this will affect your content and language
  • Consider the context of your writing – who are you talking to, are you representing your own views or those of a community / institution?
  • Respect the privacy of colleagues
  • Respect the University's confidentiality – material posted in social media should not disclose privileged information

Did you know?

Current UK Law applies to your use of the Internet. This includes, but isn't restricted to:

Defamation Act 1996 – so be careful what you say about other people: do not make remarks which could be considered defamatory.

Copyright Design and Patents Act 1988 – only use royalty-free images or images for which you hold the copyright. It is illegal to run a peer-to-peer server for the purpose of sharing music, films/movies and television programmes without the copyright holder’s consent. It is also illegal to share computer programmes outside the suppliers licence terms and conditions in this way.

You should also be aware of the supporting UK legislation in this area.


These Guidelines supplement the Regulations by describing good practice.  They aim to facilitate an appropriate use of communication and collaboration tools that is beneficial to all members of Cardiff University whilst protecting it from any possibility of litigation.

For more information contact insrvCommunications@cardiff.ac.uk

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