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Information Services Compliments Report

Quotation Marks

A selection of compliments received by Information Services during 2013

"The resources provided on the Portal are useful" (National Student Survey feedback)

"The support is really amazing and settles a few of my apprehensions about distance learning, so thank you" (Course leader feedback)

"Cardiff is my third University that I have attended, and I have spent a fair amount of time in University Libraries.  I have instantly been deeply impressed by your staff.  They are always friendly and go out of their way to help library users, ensuring we get what we need from the service.  I have been approached by staff numerous times when I have been lost or confused. This pro-activeness on your part has made using the Library a pleasure and I'd like to thank you for the excellent and friendly service that you provide to staff and students alike." (Individual feedback)

"Good IT support! IT facilities are fantastic" (National Student Survey feedback)

"Excellent help received from the Library, helping students to access particular books; good support from subject librarians" (Staff-Student Panel)

"Thanks for making the pre-sessional English programme such a success. We enrolled over 400 students and being able to use the Libraries is an invaluable part of preparing them for further study at the University" (Tutor feedback)

"The library is a fantastic resource, I love the freedom to be able to renew books online, search for ebooks and view all University libraries holding the materials I require. The staff are very friendly and the library itself is a great place to study" (National Student Survey feedback)

"Learning Central is clear and concise" (National Student Survey feedback)

"Ladies on reception in Park Place are always very helpful" (Individual feedback)

"I have just used the live chat to a librarian last week as I was struggling to access some articles.  I just want to let you all know this service is brilliant - I instantly had someone online and as it turned out my library card had expired but they had it all sorted immediately. I was very impressed with the way this works so if anyone has any library issues do use it!!" (Individual student feedback)