Contact us

Find out how to get in touch with the IELTS Test Centre at Cardiff University.

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IELTS Test Centre

IELTS Test Centre
Cardiff University
Deri House, 2-4 Park Grove
CF10 3BN

Opening hours

The IELTS Office will be closed for Christmas from 12:00 midday on Friday 21 December 2018.  We will reply to emails and process applications when the office reopens at 09:00 on Wednesday 2 January 2019.

The deadline for an Enquiry on Results for the test on 8 December is Friday 18 January 2019. Find out more about requesting an Enquiry on Results.

Our office is open 09:00 to 13:00 and 14:00 to 16:30, Monday to Friday.

We welcome correspondences in Welsh and English.

IELTS office

The IELTS office is located at reference 19 on the location guide.

Feedback and complaints

We welcome your feedback on any part of the customer journey. Please email or telephone us with your comments.

All complaints must be made in writing and will be acknowledged within two working days. Complaints will be fully investigated and responded to (wherever possible) within ten working days. Complaints relating to the test must be made on the test day before leaving the test venue. IELTS will not accept complaints relating to the conduct of the test after results have been released.