Personal Development

Customer Care

1/2 day

Universities are becoming increasingly aware of the central role that good customer service must play in any successful and competitive organisation. This brief workshop offers an introduction to the kinds of policy and practice which can have a positive impact within organisations, and also examines how individuals can make a difference in the delivery of excellence in service provision.

11 October 2012

Bay Room, 11th Floor, 30 - 36 Newport Road

21 January 2013

Rumney Room, 11th Floor, 30 - 36 Newport Road

4 April 2013

Rumney Room, 11th Floor, 30 - 36 Newport Road

09:00 - 12:00