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Communication Skills

Assertiveness Skills

1 day

Dealing with difficult people and situations can sometimes undermine our confidence and prevent effective communication. Acquiring some assertiveness techniques can get us the result we want and raise our self-esteem. This programme is designed to enable participants to:

  • Develop confidence within a framework of individual rights;
  • Distinguish between three main behavioural types;
  • Develop the skills to deal with difficult situations;
  • Practice assertiveness techniques.

11 December 2013
Roath Room, 11th Floor, 30 - 36 Newport Road

04 March 2014
Roath Room, 11th Floor, 30 - 36 Newport Road

01 July 2014
Rumney Room, 11th Floor, 30 - 36 Newport Road

09:30 - 16:30

Provider: HUMRS
Target Audience: S