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Communication Skills

Assertiveness Skills

1 day

Dealing with difficult people and situations can sometimes undermine our confidence and prevent effective communication. Acquiring some assertiveness techniques can get us the result we want and raise our self-esteem. This programme is designed to enable participants to:

  • Develop confidence within a framework of individual rights;
  • Distinguish between three main behavioural types;
  • Develop the skills to deal with difficult situations;
  • Practice assertiveness techniques.

18 November 2015

2 March 2016 (please note, this date has changed)

18 May 2016

09:30 - 16:30

11th Floor, McKenzie House, 30-36 Newport Road, Cardiff, CF24 0DE