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Communication Skills

Assertiveness Skills

1 day

 Dealing with difficult people and situations can sometimes undermine our confidence and prevent effective communication. Acquiring some assertiveness techniques can get us the result we want and raise our self-esteem. This programme is designed to enable participants to:

  • Develop confidence within a framework of individual rights;
  • Distinguish between three main behavioural types;
  • Develop the skills to deal with difficult situations; and
  • Practice assertiveness techniques.

5 November 2012
 Rumney Room, 11th Floor, 30 - 36 Newport Road

4 February 2013
 Rumney Room, 11th Floor, 30 - 36 Newport Road

16 May 2013
NB. This date has been changed and differs from the date given in the Staff Development Programme
 Tremorfa Room, 11th Floor, 30 - 36 Newport Road

8 July 2013
 Rumney Room, 11th Floor, 30 - 36 Newport Road

09:30 - 16:30

Provider: HUMRS
Target Audience: S