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About Us

Contacting Human Resources

What services do we provide?

• First Line support for all initial HR queries is provided by your People Service Centre Team

    • How do I … questions
    • Recruitment
    • Contracts
    • Salaries
    • HR & Payroll System support
    • MIS Reporting

• Designated support for academic and professional service departments is provided by our College & Professional Services HR Teams.  

    • College of Arts, Humanities & Social Sciences
    • College of Biomedical & Life Sciences
    • College of Physical Sciences & Engineering
    • Professional Services

• Specialist support for areas of Compensation & Benefits; Employee relations and Policy & Projects, including Senior Salary Review, and Equal Pay is available from the Policy & Projects team.

How can I contact HR?

HR Service Centre should be your first point of contact for most queries, however each College and Professional Service team have local support details of which are held on the document on the right.

For WORK REQUESTS please use the relevant email below:


Request Type


New Starter

New starter contract request (external to Kenexa)

New starter commencement (not contract request)

Honorary / Emeritus

Honorary title (category A or B)

Emeritus title

Contact Renewals

Contract renewal

Contract conversion(fixed term to open ended)

Non-renewal of contract


External secondment agreement

Internal secondment


Change of hours

Record amendment in Core System


Resignation / Retirement notification

Submit a line managers request via Core Portal 


Relocation expenses

Probation documentation

Tier 5 sponsored researcher

Annual Leave


HESA return

System change (general) / Report request

Core system issue

Kenexa system issue

If you have any general queries which are not on the list above, please email

Reception is also located on Floor 10 of McKenzie House; all visitors are asked to report here.

Service Telephone Email
 People Service Centre029208 79777
 Salaries(Internal 79777)
 Management Information Systems(Internal 79777)

During the summer break to allow the team to work efficiently on resolving queries and completing the workload, our office opening hours including Reception and HR Service Centre are from 9.30 am until 4.00 pm Monday to Friday. 

If you would like to make a booking please call the reception team on the numbers above.

Our Contact & Postal Address is:

Human Resource Directorate
Cardiff University
10th & 11th Floor
30-36 Newport Road
CF24 0DE


Google Map  (Please note that the main entrance is on Newport Road)