Security and emergency contacts

There are several ways to raise any security or emergency issues that you may have.

University security

For both emergency and non-urgent issues, please contact the Control Room, open 24 hours, seven days a week.

Security Control Room

Concerns about student welfare

If you have an urgent concern about a student, you can call our Counselling and Wellbeing team Monday to Friday, 09:00-16:30, term time only, excluding bank holidays. If you need to report an urgent concern outside office hours, please call the Security Control Room.

If your query is not urgent, please complete the 'Concerned about a student report form' and 'Concern referral consent form' and email both forms to

If your email is sent 09:00 - 17:00, Monday to Friday you will receive a response within two hours. If your query is sent outside of these hours, you'll receive a reply the next working day.

Concerned about a student report form

13 September 2016

Form to complete if you wish to report a concern about a student.


Concern referral consent form

13 September 2016

Consent form for reporting concerns about a student.



You can call the local Police services in two ways:

  • For emergency calls, dial 999.
  • For non-emergency calls, dial 101.

If you are deaf or hard of hearing and need to contact South Wales Police in an emergency, you can dial the force’s minicom system or use an emergency SMS service.

The minicom number is 01656 656980.