Student Support Services

Should you have any problems whilst you are studying abroad at Cardiff, whether it be academic, financial or personal, the following services are provided by the University to assist you:

The Study Abroad Office

The Study Abroad Office, within the International Development Division, should be your first point of contact when you arrive at Cardiff University. 

Staff in the International Development Division  have a wealth of experience of living and studying in Cardiff.  Most also live locally so the advice and support you receive is based very much on experience as well as expertise.

Should you have any questions at all relating to any aspect of studying in Cardiff, please do not hesitate to contact us. We are more than happy to help!

Contact details:

Study Abroad Office
Communications & International Relations Division
Cardiff University
Deri House, 2-4 Park Grove
Cardiff,
CF10 3PA
UK
Tel: +44 (0)29 2087 9044
Fax: +44 (0)29 2087 4622
Email: studyabroad@cf.ac.uk

You can telephone us during office hours (08.30am - 16.30pm UK time) or we are located at 42 Park Place near to the Students' Union. If you need to speak to a member of staff please come in and see us.

Induction (Orientation) Programme

The International Division, jointly with the Students' Union, runs induction programmes in September and January specifically designed for Study Abroad and international students.
The Induction Programme will introduce you to the University, the City and its surroundings as well as to life as a student in Cardiff. The programme of events includes trips, talks, helpful advice and entertainment. Click here for further information.

Personal Tutor

Every study abroad student will be allocated a personal tutor at Cardiff. Your personal tutor will be able to offer you advice on academic issues, including module choice and assessment. Your Personal Tutor will be located in your ‘Home School’ (the School (department) in which you are studying the majority of your modules).
If you encounter any problems which affect your studies during your time at Cardiff, your personal tutor should always be your first point of contact; they will be able to put you in touch with the student support services provided by the University and the Students' Union as appropriate.

‘Buddy’ System

Every Study Abroad student will be allocated a student ‘buddy’. This will be a student based in your Home School that has already spent a year studying in that School and has a wealth of local knowledge. They can offer you advice on everything related to the University or the city. A fellow student’s perspective is always useful!

The Student Support Centre

Student Advisory Service

The Student Advisory Service is a free, impartial, non judgemental and confidential service. A team of advisors offer advice, help and support to students, applicants, parents and others, on a wide range of personal, financial and academic matters. The team provide a drop in from 11-4pm Monday to Friday at Cathays Park Campus and Monday, Wednesday, Thursday 9-4pm at the Heath Park Campus.

The Student Support Centre also has two dedicated International Student Advisors to support Study Abroad students. Jenny Clements and Julie Davies can offer help and guidance on all issues affecting international students as well as specialised immigration advice and help with applying for visas.

For over the phone advice or if you would prefer an appointment with an advisor please call +44 (0) 29 2087 4844. You can also e-mail the team at studentadvisory@cf.ac.uk.

Counselling Service

The confidential Counselling Service within the Student Support Centre, provides help with more personal problems while you are a student at Cardiff, in a safe space, where counsellors work with you to explore your situation or difficulty without judging you.

You can telephone for an appointment on +44 (0) 29 2087 4966 or by e-mail at counselling@cf.ac.uk. 

The above services are all based in the Student Support Centre

Student Support Centre
50 Park Place
Cardiff CF10 3BB
Wales UK

Telephone: +44 (0) 29 2087 4844
Telephone (Heath Park): +44 (0) 29 2074 2070

 

The Student Advice and Representation Centre, Students' Union

Based on the 3rd floor of the Students’ Union, the Centre provides support, advice and guidance on all issues, including housing, finance, health and welfare, transportation of goods and employment.  Also here is the Education and Research Caseworker who can provide representation for students facing an appeal or undergoing unfair practice, inter-disciplinary or complaints procedures. 

If you ever have any problems no matter how small, you can contact them to put your mind at rest before the problem becomes a big worry.  They are happy to help, reassure and provide accurate and up-to-date advice on any matter concerning you.

Student Advice & Representation Centre
3rd Floor, Students' Union
Park Place
Cardiff
Wales UK

Telephone: +44 (0)29 2078 1492
Email: advice@cf.ac.uk