Skip to content
Skip to navigation menu

 

Estates Hotline - Ext. 74477

Hotline Procedure: Reactive Maintenance Requests 

1. The caller will be asked for the following details:

• Originator's name.
• A clear description of the fault.
• Location (building, floor and room number).

2. A job reference number will be issued to the caller. An automatic email will also be sent to the caller listing the details of the fault and the due date for its completion.

3. The job is then sent directly via the QFM system to the Division's Direct Labour Organisation (DLO) for action. Each job is prioritised according to its urgency. 

4. In due course the Estates Finance Section will receive and record cost information associated with the job.

5. The caller will receive an automatic email on completion of the job. 


Hotline Procedure: Rechargeable Maintenance Requests

1. The caller will be asked for the following details:

• Originator's name.
• A clear description of the request.
• Location (building, floor and room number).
• Rechargeable 20 digit cost code (consisting of the caller's departmental cost centre, analysis code and account code).
Please note that we are unable to process rechargeable maintenance requests without a cost code.

2. A job reference number will be issued to the caller. An automatic email will also be sent to the caller listing the details of the rechargeable request and the due date for its completion.

3. The job is then sent directly via the QFM system to the appropriate section of Estates for action. 

4. In due course the Estates Finance Section will receive and record cost information associated with the job then charge the department accordingly.

5. The caller will receive an automatic email on completion of the job.