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Controls and Monitoring


Random quality inspections are carried out by the Cleaning Section daily. The Inspections are conducted either with the school liaison officer, contract manager or individually. Findings are discussed with the contractor and/or school liaison officer.


This is the official system for logging cleaning requests and complaints, such as cleaning tasks that are not being performed, or complaints regarding dust mats, ladies hygiene services, window cleaning, waste disposal, recycling and faulty roller towel machines. 

You should also use the Hotline to call out Pest Control and to request rechargeable or special cleaning works. 

Should you wish to use the Hotline then please dial ext 74477.

Cleaning Faults Procedure for Heath Park

For areas cleaned by the Trust at the Heath Park, please follow this procedure: